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Poll: Would You miss the Council if it was gone?
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Would You miss the Council if it was gone?

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Frappacino is offline Frappacino
2010-08-11 , 17:23
Posts: 619 | Thanked: 691 times | Joined on Feb 2010
#121
lol council this council that

NOKIA DOES NOT GIVE A ****

bottom line is council cant do **** about the stuff users really care about - they are fluff and community PR admins who have NO INFLUENCDE

berating them is like berating the help desk operator in India IT DOES NOTHING

just stop buying nokia products and tell everyone u know to do the same

instead SUPPORT a phone u like and influence others to buy it too

that is the ONLY way for Nokia to get spanked
 
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cfh11 is offline cfh11
2010-08-11 , 17:24
Posts: 1,062 | Thanked: 961 times | Joined on May 2010 @ Boston, MA
#122
Originally Posted by Bec View Post
Wow guys... you're just like politicians... you're ridiculous! Soo much blaber and argumenting that leads to nothing.

How about doing something useful and speeding up devel to maemo.org application transition for a change and petition Flash 10.1 or MeeGo on N900.

You're actions are really not reaching anybody so make something that we can actually see. Make Nokia hear and make them answer.

When I'll see a post about an official (positive) answer I'll stop considering your "council" utterly useless. To me you are good mods/admins and the forum is kept nice and tidy, help is at every corner, but that's it.
If you don't actually read the responses here (like qgil's concise and summary post just a few above your own) you will never understand and indeed, the Council will appear useless to you.

Off topic: Why do people insist on using such charged language here (i.e. ridiculous, incompetent etc)? Have you never managed a professional relationship in your life? /end rant
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cfh11 is offline cfh11
2010-08-11 , 17:26
Posts: 1,062 | Thanked: 961 times | Joined on May 2010 @ Boston, MA
#123
Originally Posted by debernardis View Post
The big problem in my opinion is that there is no proper place to address consumer issues.
http://conversations.nokia.com
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Bec is offline Bec
2010-08-11 , 17:27
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#124
Originally Posted by qgil View Post
Even if maemo.org wouldn't exist at all Nokia would have a fair idea about the opinion customers [...] have about them. These consumer topics usually are tied to significant project investments and strategic decisions that go way above the Maemo Community, its Council and the Nokia guys interacting here with you.
I really speak for a bunch of users that used nokia smartphones since symbian actually took off.
It's almost 10 years and we're fed up with the crap of no backwards compatibility, lack of updates and so on.
Check symbian, not even among the same main versions were updates possible eg from 9.1 to 9.2 to 9.3.
Does nokia really know our opinion? Because I really don't know if I want to get a new device every time the OS version changes.


But don't ask the Council to fix what you don't like from Nokia. Dismiss it for that reason is like dismissing a hammer because it can't cut nails properly.
Ask who? have you ever asked anything from Nokia customer support? It's full of incompetents. It's impossible to get an answer out of them.
So who should we use to reach Nokia??
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timoph is offline timoph
2010-08-11 , 17:27
Posts: 415 | Thanked: 732 times | Joined on Jan 2009 @ Finland
#125
Originally Posted by debernardis View Post
The big problem in my opinion is that there is no proper place to address consumer issues.
Have you tried these?
http://www.nokia.com/about-nokia/con...stomer-service
http://www.nokia.com/support
 

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Texrat is offline Texrat
2010-08-11 , 17:42
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#126
Originally Posted by timoph View Post
Have you tried these?
http://www.nokia.com/about-nokia/con...stomer-service
http://www.nokia.com/support
I'm going to interpret debernardis' comment as I see it:

There are proper places to communicate Nokia consumer issues, but they can be ineffective and often even antagonistic.
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slender is offline slender
2010-08-11 , 17:43
Posts: 2,829 | Thanked: 1,459 times | Joined on Dec 2009 @ Finland
#127
Originally Posted by pantera1989 View Post
So here comes my question: Since the council members are not there to communicate the average user's (consumers) complaints, how can they do so?
This has been said many times and IIRC qgil has also said that please use
http://discussions.europe.nokia.com/...ces/bd-p/maemo
http://conversations.nokia.com/
And also maybe twitter and own blogs to raise issues that only Nokia can fix.

Also there is bugzilla, but for official support see links.
 

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RevdKathy is offline RevdKathy
2010-08-11 , 17:46
Posts: 2,173 | Thanked: 2,678 times | Joined on Oct 2009 @ Cornwall, UK
#128
Originally Posted by Texrat View Post
I'm going to interpret debernardis' comment as I see it:

There are proper places to communicate Nokia consumer issues, but they can be ineffective and often even antagonistic.
Maemo.org is also ineffective and (at times) antagonistic if one is using it for the purpose of comminicating consumer issues to Nokia. Talking to a wall is a waste of time... talking to the wrong wall doubly so.
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Texrat is offline Texrat
2010-08-11 , 17:52
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#129
Originally Posted by RevdKathy View Post
Maemo.org is also ineffective and (at times) antagonistic if one is using it for the purpose of comminicating consumer issues to Nokia. Talking to a wall is a waste of time... talking to the wrong wall doubly so.
As you note this is not proper, ie official, consumer support. Any free help provided here is a bonus.
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attila77 is offline attila77
2010-08-11 , 17:54
Posts: 3,319 | Thanked: 5,610 times | Joined on Aug 2008 @ Finland
#130
Originally Posted by Bec View Post
How about doing something useful and speeding up devel to maemo.org application transition
Just to answer this specifically as it it "my topic" (well, one of them) in this Council. While budgetary constraints and other issues prevent hiring dedicated staff, there ARE several measures / projects started recently to facilitate streamlining the QA process and improving app quality - like the supertester initiative and specialized apps - see the freshly released KISStester. These were published and advertized on respective lists and here on talk, but not (yet) officially blogged about as they are still being tweaked, "in beta" if you wish.

That said, I invite you (and all interested parties) to join the testing squad and help improving extras app quality and reliability.

http://wiki.maemo.org/Testing_Squad
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