I contacted Nokia support and they told me to send it in for repair, which I would have to pay for case replacment. I then started the "Manufaturer Defect" thread on nokia770.com. Where I posted a link to my picture of this problem, a nice big one I might add

http://penguinbait.com/DSCF91651.JPG

I heard from a few people before I looked over here. I sent a email to nokia yesterday demanding my case be replaced and telling them they have to recognize this as a problem and fix it in their manufacturing process. For those who said it happened in cold weather or after they had it for a week. I say, thats just when you noticed it. Although my picture makes it very hard to miss, if you look at yours this is very small and hard to see. Very Very easy to miss upon inspection.

I will post when I hear from Nokia this time and let you know what they say.

Has anyone had any luck getting this replaced from Nokia. I realize it may never cause a problem, it may never break and lose a peice of the case. But I don't want to find out a week after my 1 year warrany runs out.

A minor flaw on an otherwise awesome peice of hardware, I still love this thing!!!!

Yeah it could have been there right out of the box for all know. I actually thought it was a weld line from moulding at first - it was so faint.

I've been following this thread since the very beginning and I did NOT have a crack. As I was reading the latest post, I checked my 770 and sure enough I have a huge crack and it seems to be worse than the ones you guys are describing. With the 770's screen facing up, my crack starts at the bottom, about 1/8 inch to the left of the microphone hole and extends up and over the power supply jack, just touching the little battery symbol.

I have pampered my 700 since day one - no drops, in a case, etc. I think this problem may eventually show up on everyone's 700. My 770 does not have a warped case problem that some of you describe. I think this is a problem with the plastic plate that surrounds the jacks - the whole piece looks like it's tacked on.

Nokia better step up and fix this issue.

I forgot to check last night but just did; my unit was made in Germany.

Mine has got it too. I saw its birth from the corner of the usb port, its day-to day growing and its death onto the earphone slot after a few days.
Probably it's due to a too sharp curve of the usb port that stress the material too much. Mine never fallen, ever threated with care, never brought with me away, always used at home, never hurted anything.
It really seems a design flaw never noticed by Nokia, probably only a 'rounding' of the hole for the usb port will be enough to prevent it to start.
(qutoe)A little flaw in a great device(/quote)

So yours runs from a corner? The crack on my unit (from memory) starts perpindicular to a straight edge.

In my case, the crack starts to the left of all of the ports. Since there is nothing to stop the growth of the crack, I'm sure mine will grow all the way to the top. I'll try to take a picture and post it this weekend.

If you mean the 'straight' edge at the lhs of the USB port, ISTR it isn't really straight, but follows the shape of the port and the crack begins at the point where the edge kinks from the thick top of the USB connector to the thin bottom part. I suspect something in the mould causes a weak point at the kink where the crack originates.

Dear Matt,

Thank you for e-mailing the Nokia Care Contact Center.

We apologize for the delay in responding to your e-mail message and appreciate your patience.

We understand your inquiry in regards to having a crack at the bottom of your Nokia 770 Internet Tablet.

We have not made any announcements regarding an issue with the cover on the Nokia 770 Internet tablet. All Nokia phones are covered by a limited warranty. If you feel the crack at the bottom of your device is a manufacturing issue, you may send it in to be evaluated.

Please visit our web site to obtain information on repair services. The address for our web site is www.nokiausa.com; once there, select "Support" and then "Repair". On the web site, you will be given detailed instructions for your personalized repair options. Please have your serial number available when you go to the web site, and remember to always keep a back-up copy of important data stored in your phone.

If you have any additional questions, please contact us. To ensure proper handling, please continue to use the current subject line.

Thank you for choosing Nokia for your mobile needs.

Jamie
E-mail Specialist
Nokia Inc.


Hmmm, anybody sent theirs in yet? I cant spend weeks without this thing. But I will probably send it in and see what happens, I will keep you posted!!

wait for a recall...