The Following User Says Thank You to Alex Atkin UK For This Useful Post: | ||
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2009-12-03
, 10:47
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Posts: 354 |
Thanked: 151 times |
Joined on Mar 2008
@ London (UK) / Zielona Góra (PL)
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#1262
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2009-12-03
, 10:50
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Posts: 72 |
Thanked: 3 times |
Joined on Nov 2009
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#1263
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2009-12-03
, 10:53
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Posts: 200 |
Thanked: 23 times |
Joined on Nov 2009
@ London
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#1264
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2009-12-03
, 11:00
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Posts: 34 |
Thanked: 9 times |
Joined on Nov 2009
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#1265
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2009-12-03
, 11:00
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Posts: 242 |
Thanked: 103 times |
Joined on Nov 2009
@ Sheffield, UK
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#1266
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2009-12-03
, 11:05
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Posts: 716 |
Thanked: 303 times |
Joined on Sep 2009
@ Sheffield, UK
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#1268
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The Following User Says Thank You to Alex Atkin UK For This Useful Post: | ||
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2009-12-03
, 11:06
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Posts: 54 |
Thanked: 9 times |
Joined on Nov 2009
@ London
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#1269
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The Following User Says Thank You to askarir For This Useful Post: | ||
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2009-12-03
, 11:08
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Posts: 117 |
Thanked: 10 times |
Joined on Oct 2009
@ Wolverhampton
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#1270
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When I worked at a local ISP I BADLY needed training but they were completely useless. They would have group meetings for training and ask "what do you need to know?", well if I knew that I wouldn't NEED training would I!?
I was dealing with phone calls/tickets every day not knowing if it was a subject I should have known and be able to respond to, or something outside of what customer support was supposed to be providing. In the end they got rid of me as I could not fob people off the phone quick enough when they demanded to see a manager and our policy was not to do so (which I believe is illegal actually).
All in all, it was aweful as I always consider myself a fairly knowledgeable guy, but if you work somewhere with poor training - there is not a lot you can do about it.