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2010-04-29
, 14:49
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Posts: 5 |
Thanked: 0 times |
Joined on Apr 2010
@ Hamina
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#1352
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2010-04-29
, 14:49
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Posts: 5,795 |
Thanked: 3,151 times |
Joined on Feb 2007
@ Agoura Hills Calif
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#1353
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2010-04-29
, 14:54
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Banned |
Posts: 3,412 |
Thanked: 1,043 times |
Joined on Feb 2010
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#1354
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Here's my latest news:
I called Nokia yesterday again (Tuesday) after receiving no call back from Monday's call. The agent seemed to find my case and details and promised me a call back later that day after being escalated once again to the senior service department....Nothing happened.
So I called Nokia today (Wednesday) and spoke to another agent. After half explaining my case and asking his supervisor, he told me I had to be put through to the N900 department. So I spoke to another agent, and after much searching her database...my case appeared to have been lost. Great.
So I started over from the beginning and once I'd explained everything to her, she told me I'd have to wait another 48 hours after my case was escalated once again to the senior service department.
I lost it a bit here and told her that this is getting ridiculous, informed her of my discussions with Consumer Direct/Trading Standards and so she went off and spoke to her supervisor. She came back telling me that she's sorry for all the trouble and that later today I'd be receiving a call from the Supervisor.
Having now spoken to the supervisor, he's personally escalated my case to this service department everyone speaks of, and called me twice, which is nice, it shows that he's working on it.
I've now been promised a call back either later today or definitely tomorrow from the service department, and the supervisor told me they'd either repair or replace my phone.
So I'm hoping that this means everything is fine and my phone is going to be repaired, but I'm not convinced that I won't have to battle some more. So I haven't yet closed my case with Trading Standards...
Hope no one else has to go through all of this for Nokia's own design flaw.
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2010-04-29
, 16:09
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Posts: 5 |
Thanked: 0 times |
Joined on Apr 2010
@ Hamina
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#1355
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2010-04-29
, 16:46
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Posts: 22 |
Thanked: 9 times |
Joined on Apr 2010
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#1356
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The Following User Says Thank You to DoctorA For This Useful Post: | ||
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2010-04-29
, 18:57
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Posts: 1,729 |
Thanked: 388 times |
Joined on Jan 2010
@ Canada
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#1357
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Just installed Nokia PC Suite on PC. I was able to connect N900 with the PC by Bluetooth and hence connect PC Suite to N900 by way of Bluetooth. Successfully did synchronization using Bluetooth so hopefully will be using micro usb port for charging only. I am waiting for desktop charger and extra battery. I might start just swapping batteries daily even though taking back off irritating but less than losing usb port. I sincerely feel for all that have suffered this failure that should not have happened this prematurely.
Doc
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2010-04-29
, 19:01
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Posts: 318 |
Thanked: 49 times |
Joined on Nov 2009
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#1358
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2010-04-30
, 05:41
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Posts: 86 |
Thanked: 28 times |
Joined on Jan 2010
@ That beer and prezels country in Europe -_-
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#1360
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damn, couple weeks ago i installed ZAGG Invisible shield and now
if they replace my n900 i lost 20€
one good thing is about replacing my phone, it got one big
scratch before Shield...
Tags |
bad design, broken, charging, failure, hardware, loose, microusb, microusb port, n900, nokia, part, port, repair, return, surface mount, usb, usb port, warranty |
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Doc