The Following User Says Thank You to loukkis For This Useful Post: | ||
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2010-08-19
, 19:35
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Posts: 415 |
Thanked: 161 times |
Joined on Apr 2010
@ San Francisco, CA
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#172
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2010-08-19
, 20:01
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Posts: 4,672 |
Thanked: 5,455 times |
Joined on Jul 2008
@ Springfield, MA, USA
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#173
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I don't know if Nokia USA has a terrible support organization or what is the problem in there, but seems to me that almost everywhere else in a world Nokia's support is as good as any.
Danramos was referring to Nokias lack of support, but let me tell you a secret: In real world there are more then Nokia USA and in a rest of the world you really will get support from Nokia. So why you generalize the problem?
If Nokia USA is crap, that does not imply that Nokia's products are crap or those are not suitable for business use.
For your's, or danramos's logic, if 1 US citizen is an idiot, rest of us can safely assume that you all are idiots.
As a side note, I have to say, that when I owned some "made in usa" -stuff earlier, work quality and support of all of those products was so low, that any european company could not even dare to let that **** out of their factory. I would never ever buy or recommend any product that has "Made in U.S.A" in it.
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2010-08-19
, 20:07
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Posts: 857 |
Thanked: 362 times |
Joined on Feb 2009
@ London
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#174
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As a side note, I have to say, that when I owned some "made in usa" -stuff earlier, work quality and support of all of those products was so low, that any european company could not even dare to let that **** out of their factory. I would never ever buy or recommend any product that has "Made in U.S.A" in it.
The Following User Says Thank You to imperiallight For This Useful Post: | ||
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2010-08-19
, 20:18
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Posts: 992 |
Thanked: 995 times |
Joined on Dec 2009
@ California
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#175
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2010-08-19
, 20:30
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Posts: 28 |
Thanked: 11 times |
Joined on Dec 2009
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#176
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2010-08-20
, 05:56
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Posts: 29 |
Thanked: 30 times |
Joined on Oct 2009
@ Jyväskylä, Finland
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#177
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It's not just bad, it's positively appalling in the US, as near as I (and everyone I know personally) have experienced, and from what I've read and what's clearly stated as support from Nokia. If it's outstanding everywhere else in the world, then clearly I'm pointing out a US business' case for why you wouldn't want anything made by Nokia. On the other hand, their shrinking global marketshare might be saying otherwise, despite the shiny new devices coming out of Nokia. I would still argue that it would be interesting to see whether someone else will support their products far better than Nokia would when you depend on a product whether for your life, business or pleasure.
I neither generalized nor specified. You inferred a generalization, understandably. But then, where are you located that you're getting such excellent support? Are you able to order new spare parts? Repairs? Replacement without mailing your phone off for a month? Or are you inferring that the lack of these, otherwise very critical concerns for business and personal customers, are not at all important?
I clearly argued that it does. If a product is GREAT for business but then can't be supported, repaired or replaced promptly, that product is as useful as the support offered. It's certainly not business grade support by a LONG shot.
You didn't make any sense. Care to rephrase your argument?
I'm intrigued at the direction you took your argument, lad. So, you argue the point of a company's clearly appalling record of supporting customers is a nationalistic issue? If you had otherwise argued, say: you had bought several items made by company X, and their workmanship and their history of support of their product was awful, then I can assume the rest of company X's products are not worth purchasing. Then, I would have agreed. A company decides their level of support and dedication to customers, not their race, creed or nationality. Wouldn't you agree? Or, would you disagree?
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2010-08-20
, 06:35
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Posts: 139 |
Thanked: 32 times |
Joined on May 2008
@ France
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#178
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I can safely say that Nokia has a great support organisation compared to other players. If i drop my N900 and screen breaks, I drive 12 kilometres to a little town(population 35000) and choose which one of the two repair shops I bring it in. If I'm lucky there is no queue and I get my phone back same day, and if there is long queue I might have to wait week to get it fixed. Any spare parts would be available immediatly or at least next business day.
The Following User Says Thank You to choubbi For This Useful Post: | ||
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2010-08-20
, 19:15
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Posts: 29 |
Thanked: 30 times |
Joined on Oct 2009
@ Jyväskylä, Finland
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#179
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Nokia has better support in Finland than non-Finnish companies, so Nokia has better worldwide support than these other companies ?
That's what I understand from your post.
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2010-08-20
, 20:04
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Posts: 247 |
Thanked: 106 times |
Joined on Jan 2010
@ Coventry, UK
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#180
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Danramos was referring to Nokias lack of support, but let me tell you a secret: In real world there are more then Nokia USA and in a rest of the world you really will get support from Nokia. So why you generalize the problem?
If Nokia USA is crap, that does not imply that Nokia's products are crap or those are not suitable for business use.
For your's, or danramos's logic, if 1 US citizen is an idiot, rest of us can safely assume that you all are idiots.
As a side note, I have to say, that when I owned some "made in usa" -stuff earlier, work quality and support of all of those products was so low, that any european company could not even dare to let that **** out of their factory. I would never ever buy or recommend any product that has "Made in U.S.A" in it.