Originally Posted by shaihkritzer

...but as far as Chen keeps silent here, ...

Originally Posted by kinggo

you are guessing too much on a single mail that only you received.

Originally Posted by shaihkritzer

every mail since we know the shipping date, is telling me "give us ur freakin' money, right now!".

Originally Posted by shaihkritzer

...makes the whole situation really disappointing.

Originally Posted by kinggo

you are guessing too much on a single mail that only you received.

From: FX Technology Limited <info@fxtec.com>
Sent: 18 August 2019 08:37:55 CEST
Subject: **7 days to go** before Pro1 pre-order price increase

Last chance - beat the price increase

Don't miss out!

Hi

As a pre-order customer, take advantage of the pre-launch pricing before prices increase ahead of launch and shipping next month.

To secure your Pro1, make your payment [https://www.fxtec.com/my-account/pre-orders/] in the next 7 days by logging into your your F(x)tec order account or visit [https://www.fxtec.com/my-account/pre-orders/]

Adrian and Chen

Founders, F(x)tec

Originally Posted by Koiruus

Few days I also asked Fxtec customer support about the scandic layout, and got this answer:

As most of us Scandinavian fanatics are willing to get their Pro1's as soon as possible and thus will accept QWERTY or QWERTZ if Scandinavian is not available, I'm afraid that there will not be enough demand for Scandic layout in the future either. I just did pay my QWERTZ Pro1, so I don't really think I'd buy a second unit even if they decided to provide scandic layout. And I think this will be the situation with most of us.

PS. As I mostly type in Finnish, I don't see much point on having physical keyboard just for occasional English typing

Dear Breeze5,

Thanks for your message.

We're receiving increasing demand for the Scandinavian layouts. We're negotiating if we should release one for the Pro1, however, this will likely be announced at a later stage after the initial batch should we decide to introduce it.

Feel free to let us know if there's anything else we can help you with.

Kind regards,
F(x)tec Support

Originally Posted by Breeze5

I mailed them Thursday (15th) and got this answer:

Originally Posted by shaihkritzer

AFAIR Chen said that Pro1 will not be a prepaid / crowdfunded project unlike the Keyboard mod. and nobody would be charged in advance. so I really have no clue about the point of this rush. they'll pay now or in a week or two, does that really makes such difference?

Originally Posted by shaihkritzer

but it would be more fair and polite to send emails like "do you still want your preorder or not?" instead of "give the money now!".

Existing pre-orders will keep their price as it was displayed during their pre-order. This will only change for new pre-orders/orders once the device launches.

The strategy for increasing price after launch is very common and is seen amongst all types of companies – smartphones, cars, etc. This is often observed in crowdfunded products, which usually come with no money back guarantees should the project fail to deliver. In our case, you’re making a consumer purchase, which comes with many benefits, but most importantly, a guarantee that your order will be delivered, and 14 days return policy after shipping in the rare occasion that you may need to return a product. (not an Indiegogo or Kickstarter investment which doesn’t class as a sale).

As for your peace of mind, banks are generally happy to accept credit card disputes for at least 60 days, most do that for 90 days. Of course, however, this wouldn’t be necessary as your orders are expected to start shipping in mid-September.

One issue I did confirm though, which I am glad you mentioned, is that it still says “To be charged at a future date” for pre-orders which are placed now. This description will be removed for new pre-orders as we now take payments as soon as new pre-orders are placed. It will, however, remain the same for early pre-orders, as again, we didn’t take payments for those until 2 weeks ago.

Erik