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n1110000100 |
2009-11-25
, 18:18
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Posts: 21 |
Thanked: 10 times |
Joined on Nov 2009
@ USA
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#11
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Originally Posted by Bruce
On the way:
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2009-12-01
, 22:16
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Posts: 26 |
Thanked: 27 times |
Joined on Nov 2009
@ Texas
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#12
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****ing Nokia USA just screwed up my order. First I didn't relize they charged $40 in taxes right until we were ready to accept the order over the phone (okay, whatever fine). Then when I accepted, my credit card company called me thinking it was fraud and I got disconnected from nokia USA (while I was on hold). I tried to called them back and the order didn't go through, and because the idiot ran it through 3 times, they LOCKED ME out of their system (their own fraud protection) and wont let me make any more orders for three days!
Kind of defeats the whole point of jumping on a good offer of getting this phone before I leave town this weekend!
Be sure to warn your credit card company in advance, apparently NUSAs system is too back asswards to function in a reasonable way.
Kind of defeats the whole point of jumping on a good offer of getting this phone before I leave town this weekend!
Be sure to warn your credit card company in advance, apparently NUSAs system is too back asswards to function in a reasonable way.
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2009-12-01
, 22:21
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Posts: 12 |
Thanked: 5 times |
Joined on Nov 2009
@ Boston
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#13
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ordered on the 27th, received on the 30th. no problems whatsoever.
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2009-12-01
, 22:25
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Posts: 1,312 |
Thanked: 736 times |
Joined on Sep 2009
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#14
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ordered on 29th received on the 1st. Still waiting for Dell to ship my another N900
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2009-12-01
, 23:05
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Posts: 819 |
Thanked: 806 times |
Joined on Jun 2009
@ Oxnard, Ca.
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#15
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Ordering from Nokia usa should not be a "roll of the dice" which is what i am seeing from your experiences with the credit card charged but still declined and no delivery and order rejected.
If you had to pick the worst case scenerio for a retailer, what is happening now, that would be worst case.
Charge your card, don't deliver product, tell you card is declined, don't answer your questions and don't fix it.
This is the most serious lack of delivery and basic fail of standard business transactions i have ever seen.
I do not have thousands of dollars to tolerate complete non-sensible disregard for "value of the customer" as what I have seen you guys going through.
I am so scared to order from Nokia because really I cannot have 600 dollars tied up because some company thinks it is completely ok to totally f*** their customers credit cards up with holds and no delivery.
I cannot believe any company tolerates this complete and total scale of 1 to 10 "10 fail" and piss off the customer situation.
When i was a bookeeper and sh*t like this happened with someones account The rain of terror
(execs in your face telling you what the **** is your problem, give the customer what he/she paid for) would come down upon me if the customer pointed out some kind of sh*t even close to this happening.
This is so far from what I experienced as just being a bookeeper in a company that was even non-profit.
The only thing i can be sympathetic about i think would be that there is just not enough N900's being made to fill the demand and all of this is mostly noise except for the credit card bs you guys are going through with Nokia.
I have 600 dollars saved and I desperately want the N900 but I am just waiting to see which retailer has the most sane transaction and delivery.
I cannot tolerate insanity delivery and insanity customer service, I just don't have that much money. I only make 12 bucks an hour so I cannot have the patience to tolerate complete opposite of standard busniess practice.
Last edited by aironeous; 2009-12-01 at 23:15.
If you had to pick the worst case scenerio for a retailer, what is happening now, that would be worst case.
Charge your card, don't deliver product, tell you card is declined, don't answer your questions and don't fix it.
This is the most serious lack of delivery and basic fail of standard business transactions i have ever seen.
I do not have thousands of dollars to tolerate complete non-sensible disregard for "value of the customer" as what I have seen you guys going through.
I am so scared to order from Nokia because really I cannot have 600 dollars tied up because some company thinks it is completely ok to totally f*** their customers credit cards up with holds and no delivery.
I cannot believe any company tolerates this complete and total scale of 1 to 10 "10 fail" and piss off the customer situation.
When i was a bookeeper and sh*t like this happened with someones account The rain of terror
(execs in your face telling you what the **** is your problem, give the customer what he/she paid for) would come down upon me if the customer pointed out some kind of sh*t even close to this happening.
This is so far from what I experienced as just being a bookeeper in a company that was even non-profit.
The only thing i can be sympathetic about i think would be that there is just not enough N900's being made to fill the demand and all of this is mostly noise except for the credit card bs you guys are going through with Nokia.
I have 600 dollars saved and I desperately want the N900 but I am just waiting to see which retailer has the most sane transaction and delivery.
I cannot tolerate insanity delivery and insanity customer service, I just don't have that much money. I only make 12 bucks an hour so I cannot have the patience to tolerate complete opposite of standard busniess practice.
Last edited by aironeous; 2009-12-01 at 23:15.
| The Following User Says Thank You to aironeous For This Useful Post: | ||
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2009-12-02
, 00:35
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Posts: 26 |
Thanked: 27 times |
Joined on Nov 2009
@ Texas
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#16
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It got a little awkward after I started asking for peoples names...
I eventually got a hold of the supervisor who gave me the same spiel. Their 'system' apparently can't risk charging me again because it marked the order as potential fraud after my credit card stopped them. I don't know what the details of it are, but I couldn't even use another credit card to place a different order from them.
I still have two pending charges (according to VISA) from attempts to charge me for the phone, but Nokia assured me they would go away and wont be charging me. I'm pretty sure that is the truth because I ask them not to cancel one of the charges so I could get the phone (which they could not do). Its suppose to take about a day before the charges move from pending to accepted. So I will see if it goes away soon enough.
Anyways, after talking to the supervisor. It's clear that system or security function they have is pretty inflexible. I don't think I can blame it on any individuals personal incompetence or bad training. Who knows.
I told him he lost my business because I can't just re-order it again since I will be leaving.
Guess I am back to waiting for my Amazon order.
I eventually got a hold of the supervisor who gave me the same spiel. Their 'system' apparently can't risk charging me again because it marked the order as potential fraud after my credit card stopped them. I don't know what the details of it are, but I couldn't even use another credit card to place a different order from them.
I still have two pending charges (according to VISA) from attempts to charge me for the phone, but Nokia assured me they would go away and wont be charging me. I'm pretty sure that is the truth because I ask them not to cancel one of the charges so I could get the phone (which they could not do). Its suppose to take about a day before the charges move from pending to accepted. So I will see if it goes away soon enough.
Anyways, after talking to the supervisor. It's clear that system or security function they have is pretty inflexible. I don't think I can blame it on any individuals personal incompetence or bad training. Who knows.
I told him he lost my business because I can't just re-order it again since I will be leaving.
Guess I am back to waiting for my Amazon order.
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2009-12-02
, 00:42
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Posts: 43 |
Thanked: 2 times |
Joined on Dec 2007
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#17
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Originally Posted by aironeous
Please, do not try to order from Nokia Online store nor using sales over the phone. Although some folks were lucky to get the phone, I was first skeptical about complain until I tried to order myself.
Ordering from Nokia usa should not be a "roll of the dice" which is what i am seeing from your experiences with the credit card charged but still declined and no delivery and order rejected.
If you had to pick the worst case scenerio for a retailer, what is happening now, that would be worst case.
Charge your card, don't deliver product, tell you card is declined, don't answer your questions and don't fix it.
This is the most serious lack of delivery and basic fail of standard business transactions i have ever seen.
I do not have thousands of dollars to tolerate complete non-sensible disregard for "value of the customer" as what I have seen you guys going through.
I am so scared to order from Nokia because really I cannot have 600 dollars tied up because some company thinks it is completely ok to totally f*** their customers credit cards up with holds and no delivery.
I cannot believe any company tolerates this complete and total scale of 1 to 10 "10 fail" and piss off the customer situation.
When i was a bookeeper and sh*t like this happened with someones account The rain of terror
(execs in your face telling you what the **** is your problem, give the customer what he/she paid for) would come down upon me if the customer pointed out some kind of sh*t even close to this happening.
This is so far from what I experienced as just being a bookeeper in a company that was even non-profit.
The only thing i can be sympathetic about i think would be that there is just not enough N900's being made to fill the demand and all of this is mostly noise except for the credit card bs you guys are going through with Nokia.
I have 600 dollars saved and I desperately want the N900 but I am just waiting to see which retailer has the most sane transaction and delivery.
I cannot tolerate insanity delivery and insanity customer service, I just don't have that much money. I only make 12 bucks an hour so I cannot have the patience to tolerate complete opposite of standard busniess practice.
All 3 different credit cards are charged by Nokia and all 3 orders failed due to authorization issue which is nonsense.
To call Nokia back may take up to one hour wait time and those sales people are nice but completely useless.
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2009-12-02
, 00:47
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Posts: 43 |
Thanked: 2 times |
Joined on Dec 2007
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#18
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Originally Posted by jontalbain
Well, I can not understand about their system - once first order fails, they (Nokia) still keeps money, they say they don't but my bank explained that Nokia does hold money.
It got a little awkward after I started asking for peoples names...
I eventually got a hold of the supervisor who gave me the same spiel. Their 'system' apparently can't risk charging me again because it marked the order as potential fraud after my credit card stopped them. I don't know what the details of it are, but I couldn't even use another credit card to place a different order from them.
I still have two pending charges (according to VISA) from attempts to charge me for the phone, but Nokia assured me they would go away and wont be charging me. I'm pretty sure that is the truth because I ask them not to cancel one of the charges so I could get the phone (which they could not do). Its suppose to take about a day before the charges move from pending to accepted. So I will see if it goes away soon enough.
Anyways, after talking to the supervisor. It's clear that system or security function they have is pretty inflexible. I don't think I can blame it on any individuals personal incompetence or bad training. Who knows.
I told him he lost my business because I can't just re-order it again since I will be leaving.
Guess I am back to waiting for my Amazon order.
If the first order marked as a potential fraud, why Nokia accepts second and third orders, yet failing authorize but keeping money from those orders.
For example - I put two orders using my debit card from PayPal and personal bank - both debit cards are minus $613.
Screw that Nokia.
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2009-12-02
, 02:41
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Posts: 26 |
Thanked: 27 times |
Joined on Nov 2009
@ Texas
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#19
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Hmm... maybe I should depute the charges ahead of time (while its pending) if that's the case.
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2009-12-04
, 00:32
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Posts: 819 |
Thanked: 806 times |
Joined on Jun 2009
@ Oxnard, Ca.
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#20
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Doing failed consumer transactions in that manner is very close to theft.
I cannot believe there is not a nokia exec (excuse me execs) on the phone and in person saying "wtf is wrong with you people and this system? FIX IT NOW!"
Charging people, telling them it is declined, taking peoples money and giving nothing in return. That is very unacceptable.
If the situation was reversed it would be considered theft, i.e. if 100 of us walked into a Nokia warehouse and grabbed a N900 box say "I'm paying for this" and then just walked out and didn't pay and when they called us on the phone asking wtf? we would say "I'm sorry but once the N900 is in my hands you are locked out, call back in a week."
lol
I cannot believe there is not a nokia exec (excuse me execs) on the phone and in person saying "wtf is wrong with you people and this system? FIX IT NOW!"
Charging people, telling them it is declined, taking peoples money and giving nothing in return. That is very unacceptable.
If the situation was reversed it would be considered theft, i.e. if 100 of us walked into a Nokia warehouse and grabbed a N900 box say "I'm paying for this" and then just walked out and didn't pay and when they called us on the phone asking wtf? we would say "I'm sorry but once the N900 is in my hands you are locked out, call back in a week."
lol
