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Posts: 963 | Thanked: 626 times | Joined on Sep 2009 @ Connecticut, USA
#2911
Originally Posted by les_garten View Post
You and I see the world so different.

If Nokia doesn't want irate customers on the phone, one option would be to quit pissing off your customers. Have you considered that option.

Your solution is to not answer the phones? Answer with an answering machine or Robot because the company can't figure out how to not piss people off. AMAZING!!

I say if you're pissed off, call 'em and yell at 'em

They do have options if they don't like getting yelled at. If they go your route, they'll be out of business soon.
Yelling at the low level people at the end of the phone is easy, but it accomplishes nothing positive. Those people get their info from the managers. The managers are safely protected from your screams behind their sound insulated office doors and walls. They only care about getting the sale and are willing to sacrifice their end people's ears in order to get them. Those people at the end of the line having to interface with you actually can be very helpful when they are happy, but when frustrated by rude callers they can turn sour and unhelpful very quickly. Eventually they will probably quit and look for a different job after which they will be quickly replaced by the next innocent drone (or replaced by a fully automated phone answering robot). Again, all this happens while the managers listen to music and rest their feet on their desks happily planing their next vacation.

So, if you really want to make a point that makes a difference, file a complaint! Yelling to the phone people is brainless.
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Last edited by rm42; 2009-11-12 at 20:01.
 

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#2912
Originally Posted by Laughing Man View Post
It is a problem when

1) Your paying for a 3G connection you can't use

2) You were expecting the n900 to arrive sometime late October to Mid November and were planning on giving your current phone to your mother so she could have a cell phone while she was on her trip in Vietnam.

The way it is now (if Newegg does even get it on the 30th) it's cutting it very close for me. If it doesn't arrive soon after the 30th I'll be going cell phone less (I recently switched from Sprint to TMobile so I don't have any other GMS phones) for a month. And given how often I commute around for graduate school, my former campus, and work, not having a cell phone to reach people is going be annoying.
Very similar story for me. When I verified with a NewEgg Rep about the 11/14 release date they confirmed that would be the the date they would start shipping. Which was my primary reason for sticking with and choosing NewEgg for my purchase. I even skipped that $460 deal on Dell SB just to make sure I got it in a reasonable time before I leave on a trip. Since I will be out of town now potentially without a cellphone for quite a while, I'm quite annoyed at how NewEgg's Reps handled it.

Of course I learned from it and I've notified NewEgg that they may have just lost a customer. Currently their reasoning for releasing it on the 30th is because "the manufacturer, Nokia, has told us not to release it till the 30th." Which I will also be taking with a grain of salt after everything else they have told me. Its just not good business practice when you have customers paying $500+ for a product.

On a side note I talked with people at the Nokia Chicago Flagship store, once they get them they will be contacting everyone who is currently on the waiting list to come in and purchase the N900's.
 
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#2913
Originally Posted by rm42 View Post
Yelling at the low level people at the end of the phone is easy, but it accomplishes nothing positive. Those people get their info from the managers. The managers are safely protected from your screams behind their sound insulated office doors and walls. They only care about getting the sale and are willing to sacrifice their end people's ears in order to get them. Those people at the end of the line having to interface with you actually can be very helpful when they are happy, but when frustrated by rude callers they can turn sour and unhelpful very quickly. Eventually they will probably quit and look for a different job after which they will be quickly replaced by the next innocent drone. Again, all this happens while the managers listen to music and rest their feet on their desks happily planing their next vacation.

So, if you really want to make a point that makes a difference, file a complaint! Yelling to the phone people is brainless.
Dude! The first thing you do when you're getting out of the box is escalate to a supervisor! Everybody knows that!

I've worked in Engineering for a few fortune 500 companies, this does get their attention. Letters to the President "cases" are particularly effective.
 
Posts: 1,283 | Thanked: 370 times | Joined on Sep 2009 @ South Florida
#2914
Originally Posted by Shiggy View Post
Very similar story for me. When I verified with a NewEgg Rep about the 11/14 release date they confirmed that would be the the date they would start shipping. Which was my primary reason for sticking with and choosing NewEgg for my purchase. I even skipped that $460 deal on Dell SB just to make sure I got it in a reasonable time before I leave on a trip. Since I will be out of town now potentially without a cellphone for quite a while, I'm quite annoyed at how NewEgg's Reps handled it.

Of course I learned from it and I've notified NewEgg that they may have just lost a customer. Currently their reasoning for releasing it on the 30th is because "the manufacturer, Nokia, has told us not to release it till the 30th." Which I will also be taking with a grain of salt after everything else they have told me. Its just not good business practice when you have customers paying $500+ for a product.

On a side note I talked with people at the Nokia Chicago Flagship store, once they get them they will be contacting everyone who is currently on the waiting list to come in and purchase the N900's.
I went to Newegg and didn't jump on the dell deal because they said 20 days. As it turned out that was a mistake!
 
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#2915
Originally Posted by les_garten View Post
Letters to the President "cases" are particularly effective.
That is a different story. I am all for that if you were wronged. There may even be an consumer protection agency that may be interested in hearing about this, but yelling at the people on the phone is ...
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Last edited by rm42; 2009-11-12 at 20:12.
 
Dave999's Avatar
Posts: 7,075 | Thanked: 9,073 times | Joined on Oct 2009 @ Moon! It's not the East or the West side... it's the Dark Side
#2916
28 left
 
Posts: 31 | Thanked: 28 times | Joined on Oct 2009
#2917
Originally Posted by les_garten View Post
Dude! The first thing you do when you're getting out of the box is escalate to a supervisor! Everybody knows that!
I think you'll find that most reputable companies have a policy of allowing customer service reps to dump any caller who is irate or abusive... I know this to be a fact at Parceline, City Link and Tuffnells Parcels Express as I have worked for all of them and as part of training you have to do a spell in Customer Services. I would suggest that it is common to the whole industry based on this.

Also, the calls are recorded which allows a customer service rep the confidence to dump an abusive call knowing it can be verified later.

Fotune 500 or not, all companies these days take abuse of their staff as seriously as customer service.
 

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#2918
Originally Posted by ninjaboxergirl View Post
GUYS- PLEASE-
Maybe we should take a L-O-N-G deep breath and cool down .


Everyone is jarred off with having to wait and having false dates given to them - and many people (including myself) have had these delays cock things up royally for them- but surely this MANLY b*ll*cks isn't getting anyone anywhere.
At least here in Sweden we just have to wait for week 49. Whilst you all are still not knowing when it will arrive we are still have something to go by. Once week 49 has arrived and nothing has been delivered to users then we can kick up a fuss!!!
 
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#2919
Originally Posted by Dave999 View Post
28 left
It's a bit slow here will we go to 3000 before midnight?
 
Posts: 144 | Thanked: 22 times | Joined on Nov 2009
#2920
Originally Posted by Shaichico View Post
At least here in Sweden we just have to wait for week 49. Whilst you all are still not knowing when it will arrive we are still have something to go by. Once week 49 has arrived and nothing has been delivered to users then we can kick up a fuss!!!
not true MPD said there expecting tomorow and i'll recieve monday/tuesday woohoo way b4 week 49
 
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