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feighery |
2010-07-22
, 10:48
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Posts: 29 |
Thanked: 20 times |
Joined on Mar 2010
@ Ireland
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#21
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I have tried contacting OVI twice about the fact I paid for a game and cannot download it, still no reply.
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2010-07-22
, 10:51
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Posts: 29 |
Thanked: 20 times |
Joined on Mar 2010
@ Ireland
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#22
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In fact I contacted again there now and the message stating that they will respond as soon as possible just made me really angry.
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2010-07-22
, 11:02
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Posts: 115 |
Thanked: 116 times |
Joined on Sep 2009
@ Helsinki
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#23
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I can't pay with my mastercard either, while it works just fine everywhere else. Pretty amateurish.
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2010-07-22
, 13:46
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Posts: 14 |
Thanked: 4 times |
Joined on Feb 2010
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#24
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I emailed them and got the following response..... They do not know when they will fix this, and have the nerve to ask if I would let them know if this e-mail solves my issue...
sigh....
++++++++++++++++++++++++
Hi,
Thank you for emailing Nokia,
Yes, there has been issue with payments in Ovi Store, Nokia is fixing this issue. There is no update as to when this issue will be fixed. We apologize for this inconvenience. May we know the applications that you are trying to download? You may also try to check with the developers website if the application would work for your device.
Please let us know if this solved your issue or not.
Thanks,
Matt
Matthew Valdez
NOKIA Email Specialist
Support Site: https://support.nokia.com/
-----Original Message-----
From: **************************
Sent: 15/07/2010 10:56:03 PM
To: ext-custservicesg@nokia.com
Subject: Contact Form
[Email address: ]
[First name: ]
[Last name: ]
[Country: SINGAPORE]
[Phone model: N900]
[Language: English]
[Mobile: ]
[Contact topic: Report a problem]
[Contact subtopic: Store]
[Message: Ovi Store has been unable to process any credit card for the past few months. It is not a problem with my cards: they all work. Ovi has problems - see the threads in maemo.org.
When will this very simple problem be fixed? If you cannot fix it, then just outsource your billing system to paypal. At least you might keep a few customers after the rest jump to apple.
]
sigh....
++++++++++++++++++++++++
Hi,
Thank you for emailing Nokia,
Yes, there has been issue with payments in Ovi Store, Nokia is fixing this issue. There is no update as to when this issue will be fixed. We apologize for this inconvenience. May we know the applications that you are trying to download? You may also try to check with the developers website if the application would work for your device.
Please let us know if this solved your issue or not.
Thanks,
Matt
Matthew Valdez
NOKIA Email Specialist
Support Site: https://support.nokia.com/
-----Original Message-----
From: **************************
Sent: 15/07/2010 10:56:03 PM
To: ext-custservicesg@nokia.com
Subject: Contact Form
[Email address: ]
[First name: ]
[Last name: ]
[Country: SINGAPORE]
[Phone model: N900]
[Language: English]
[Mobile: ]
[Contact topic: Report a problem]
[Contact subtopic: Store]
[Message: Ovi Store has been unable to process any credit card for the past few months. It is not a problem with my cards: they all work. Ovi has problems - see the threads in maemo.org.
When will this very simple problem be fixed? If you cannot fix it, then just outsource your billing system to paypal. At least you might keep a few customers after the rest jump to apple.
]
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2011-03-27
, 16:33
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Posts: 473 |
Thanked: 141 times |
Joined on Jan 2009
@ Virginia, USA
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#25
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Originally Posted by 2disbetter
I had the same thing happen to me, and then when I went to the contact page, it was 404. I'm glad...No, I'm relieved to see that I am not the only one to be screwed by the ovi store.
I've also seen reserves on my account, but have never been able to purchase anything. It's a US bank and VISA card, and another US bank and Mastercard. As long as the money marked as a reserve is given back upon failure to purchase i don't really have a problem with that. What I do have a problem with is despite my desire to support Nokia and thus Meamo and Meego, I'm being rejected.
It's sad, becuase the N900 hardware and software wise provides the kind experience I want. I want to be able to use my phone how I please and not how Apple or Google wish. Sadly Nokia continues to drop the ball.
2d
Wonder if I can get the level packs directly from Rovio...
