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sharper is offline sharper
2009-11-13 , 23:27
Posts: 189 | Thanked: 121 times | Joined on Oct 2009
#3151
Originally Posted by jaark View Post
There is nothing that Nokia or Peter can do to give you a guaranteed date from your retailer.
Who is asking for a guaranteed date? We have no dates at all! People in the UK and US will probably be happy customers in the next couple of weeks (if they bought from Nokia that is, who knows about other retailers) but nobody else has a clue. It seems very likely Sweden will be delayed but people still have to go off rumours instead of Nokia just giving the information.
 
jaark is offline jaark
2009-11-13 , 23:29
Posts: 316 | Thanked: 150 times | Joined on May 2006
#3152
Originally Posted by sharper View Post
Nevertheless it makes your "Nokia is not the retailer" point look silly when Nokia is much closer to being the retailer than the organisations you're comparing it against. Do you think the time to get things from Korea to the US is not known?
It is known - to a margin of error. That margin is probably a couple of days.

What do you think companies have logistics and operations departments for? They plan all this out.
They plan it out (within their margins of error) with the destinations they deal with. Let's say fifty distribution points throughout the current target areas for the N900. Each of those distribution points have a turn around time before they deal with the retailers. Each distribution point will deal with hundreds of retailers. Retailers with many shops will then have their own distribution points to ship stock to their stores then the stores ship to individual consumers.
Nokia can plan for that first stage anything outside of that is outside of their control. No other company expects to do tha, so why do you treat Nokia differently?

Do you honestly think Nokia throws their output onto the boat, sets it off over the horizon and then says "Well gee I hope they get somewhere soon so we can actually make money selling them"?[/QUOTE]
 
Shiggy is offline Shiggy
2009-11-13 , 23:29
Posts: 28 | Thanked: 3 times | Joined on Nov 2009
#3153
Originally Posted by jaark View Post
Not really, as some of those people could have easily ha\d those phones days before those dates if the retailers were allowed to sell them.

Fixed release dates mean the customer loses out.
I don't see how having a fixed date the customer loses. Not having a date feels very unprofessional in my book. It's like not getting delivery date from UPS, FedEx, DHL or whomever you use for shipping.

Usually fixed release dates should allow retailers enough time to stock a decent amount of products in order for the first rush. Now I'm not saying this is perfect but at least gives enough time for a majority of retailers, unless their projections of popularity were way off. Also it gives consumers a chance to intelligently make a purchasing decision at the current date.
 
dccupp is offline dccupp
2009-11-13 , 23:32
Posts: 83 | Thanked: 17 times | Joined on Sep 2009
#3154
Originally Posted by jaark View Post
Yes I do. There is no way that a delivery originating from one point in the globe can reach thousands of retailers at the same time and that all of those retailers have identical turn-around times. I have a hard time seeing how anyone can think that this is a reasonable idea.

You either tell them all to deliver as soon as possible, in which case you get uncertain delivery time. Or you tell them to delay their deliveries until a certain date, thus having stock in retailers' warehouses that could easily be in the hands of users.

Tell me, what miracle of logistics or time-travel have you invented that gives a third option?
Major launches usually don't happen on a "deliver as soon as possible" method. Let's take for example the recent MS Windows 7 launch. Can you imagine the chaos that would have come about if instead of setting a launch date of Oct. 22 2009 Microsoft had just said "Windows 7 is launching sometime in October. You can pre-order it from Microsoft.com, Amazon.com, Newegg.com, Dell.com, etc. but whichever retailer receives the stock first will start shipping as soon as they get the product in."

I'm not trying to compare the scale of the N900 launch to the Win7 launch, but not having a "launch date" is pretty absurd in my book. I would rather they have a definite date, ship to all retailers so they have stock on hand (and sit on product until launch date if necessary) to release on a specific date. It's not an impossible feat. Game consoles (XBox 360, PS3, Wii), smartphones (iPhone, Pre) plus much much more are examples that have done on a far greater scale.
 

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jaark is offline jaark
2009-11-13 , 23:35
Posts: 316 | Thanked: 150 times | Joined on May 2006
#3155
Originally Posted by Shiggy View Post
I don't see how having a fixed date the customer loses.
How would you feel if you saw your local shop being delivered a big box marked 'Nokia N900' and them refusing to sell you one?
Many people would be complaining that their local shop has stock but won't sell.

It's like not getting delivery date from UPS, FedEx, DHL or whomever you use for shipping.
No it's not. When you send something via DHL, you are sending it via a single delivery entity. You will also find that in many cases, they have disclaimers in their guaranteed delivery dates to account for things such as inspections or temporary seisures by customs.

Usually fixed release dates should allow retailers enough time to stock a decent amount of products in order for the first rush. Now I'm not saying this is perfect but at least gives enough time for a majority of retailers
I'm not saying that any system is perfect. you are describing an artificial delay. Any artificial barrier annoys me. If one shop manages to get stock turned around before the one I've ordered from then I'm fine with that as long as I'm happy that my retailer is doing their best to get me stuff ASAP.
 
jaark is offline jaark
2009-11-13 , 23:37
Posts: 316 | Thanked: 150 times | Joined on May 2006
#3156
Originally Posted by dccupp View Post
Major launches usually don't happen on a "deliver as soon as possible" method.
This one is, and it is one of the many differences between the N900 and any other phone. This is a game changer
 
sharper is offline sharper
2009-11-13 , 23:39
Posts: 189 | Thanked: 121 times | Joined on Oct 2009
#3157
Originally Posted by jaark View Post
How would you feel if you saw your local shop being delivered a big box marked 'Nokia N900' and them refusing to sell you one?
How about if you ordered your N900 from Amazon UK but every other retailer ships two weeks earlier for no apparent reason? Or if you were planning a trip to the US and you don't know whether to get one there or wait for one in your own country?
 
Venomrush is offline Venomrush
2009-11-13 , 23:54
Posts: 891 | Thanked: 499 times | Joined on Nov 2009 @ UK
#3158
Originally Posted by sharper View Post
Or if you were planning a trip to the US and you don't know whether to get one there or wait for one in your own country?
You would want to buy one from your own country for warranty purpose.
I won't want to go to the US to get my N900, 1 year warranty only compare to 2 in EU.
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sharper is offline sharper
2009-11-13 , 23:58
Posts: 189 | Thanked: 121 times | Joined on Oct 2009
#3159
Originally Posted by Venomrush View Post
You would want to buy one from your own country for warranty purpose.
I won't want to go to the US to get my N900, 1 year warranty only compare to 2 in EU.
Nokia's lack of worldwide warranty is just another layer of frustration on top of everything else. If you do buy your phone in the US (or from the US via ebay) it has to be sent back there for repair - even if your country has a repair service for it.

The other manufacturers do international warranty.
 

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olighak is offline olighak
2009-11-14 , 00:00
Posts: 519 | Thanked: 366 times | Joined on Sep 2009 @ North Carolina (Formerly Denmark and Iceland)
#3160
Originally Posted by Venomrush View Post
You would want to buy one from your own country for warranty purpose.
I won't want to go to the US to get my N900, 1 year warranty only compare to 2 in EU.
I live in the US and I did seriously think of ordering one from the UK for that reason.

His point is still fully valid
 
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