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Poll: Have you had charging or USB problems with your N900
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Have you had charging or USB problems with your N900

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zkyevolved is offline zkyevolved
2010-02-10 , 20:17
Posts: 150 | Thanked: 28 times | Joined on Sep 2009 @ Madrid, Spain
#331
Vodafone hasn't released it here in Spain yet (to others, other than companies at least). I'm with a company and I'm debating whether to get it or not! Or wait for it to come out on my personal line. I'm excited for it. It's a great device.

I really hope that they fix this fault. Why would they keep manufacturing this phone like this without fixing it? :S could anyone fill me on? I mean, I saw that the Palm Pre had problems with their launch devices and along the lines of production they fixed them and all newer ones are better built and changed materials or whatever. Now the screens don't crack from charging, and the "oreo" effect (wobbling) is less.

Will nokia fix this :s? And if they don't, it should completely be on a bring it in, take a new one with you home.
 
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HumanPenguin is offline HumanPenguin
2010-02-10 , 20:30
Posts: 270 | Thanked: 170 times | Joined on Jul 2007 @ Atlanta, GA + Oxford UK
#332
Originally Posted by zkyevolved View Post
Vodafone hasn't released it here in Spain yet (to others, other than companies at least). I'm with a company and I'm debating whether to get it or not! Or wait for it to come out on my personal line. I'm excited for it. It's a great device.

I really hope that they fix this fault. Why would they keep manufacturing this phone like this without fixing it? :S could anyone fill me on? I mean, I saw that the Palm Pre had problems with their launch devices and along the lines of production they fixed them and all newer ones are better built and changed materials or whatever. Now the screens don't crack from charging, and the "oreo" effect (wobbling) is less.

Will nokia fix this :s? And if they don't, it should completely be on a bring it in, take a new one with you home.
Currently Nokia dose not admit there is any fault.

They claimed that there was a fault with a few preproduction models sold to developers etc. But claim it was solved some how on production models.

I have not yet seem anyone who is able to compare a pre-production to a production model to let us know if they can tell any difference.

A note to anyone out there that is closer to this. If you have any evidence of this fixed in production claim I would love to hear from you. This would amount to Nokia admitting there was a fault. It is then just a matter of discovering what they did to fix it and proving it ineffective.
 
slewis1972 is offline slewis1972
2010-02-10 , 20:34
Posts: 171 | Thanked: 13 times | Joined on Nov 2009
#333
Anyone spoken with mobilephonesdirect as alot of people, inc me, bought our n900 through them on vodafone in the UK?

Scott
 
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Texrat is offline Texrat
2010-02-10 , 20:40
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#334
Some have reported warranty support for this problem: http://tabulacrypticum.wordpress.com...-an-n900-risk/ (see comments)
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HumanPenguin is offline HumanPenguin
2010-02-10 , 20:40
Posts: 270 | Thanked: 170 times | Joined on Jul 2007 @ Atlanta, GA + Oxford UK
#335
Yes there response is futher back in this thread. They are my source.

There first comment was it is not covered by warranty

After some arguments. If a nokia qualified engineer says it is not physically damaged we will replace it for you but other wise no.

the final email states if you send it in we will give it to a Nokia qualified engineer if he says it is not physically damaged we will replace it


As for what that means I do not know. What is physical damage. It is not the damage that matters it is the cause.

So I am basically stuck with the Nokia paid engineer has to tell me it is a Nokia design fault.
 
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Texrat is offline Texrat
2010-02-10 , 20:47
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#336
There has been more than one person who received warranty support. But regardless the actions should be consistent, and favor the consumer.
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Different <> Wrong | Listen - Judgment = Progress | People + Trust = Success
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HumanPenguin is offline HumanPenguin
2010-02-10 , 20:51
Posts: 270 | Thanked: 170 times | Joined on Jul 2007 @ Atlanta, GA + Oxford UK
#337
Originally Posted by Texrat View Post
There has been more than one person who received warranty support. But regardless the actions should be consistent, and favor the consumer.
Nods

As has been mentioned I think it might be time to send a letter to some top brass from Nokia, in the name of as many victims as possible asking for clear details, of the requirements used to decide if a phone is damaged due to flaws in the mounting of the USB socket or customer abuse.
 

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flair is offline flair
2010-02-10 , 22:06
Posts: 10 | Thanked: 3 times | Joined on Jan 2010
#338
a "good thing" is that to most users this has happened after some weeks of usage. this means that the majority of faulty N900s are still waiting to break..
 
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HumanPenguin is offline HumanPenguin
2010-02-10 , 23:03
Posts: 270 | Thanked: 170 times | Joined on Jul 2007 @ Atlanta, GA + Oxford UK
#339
Originally Posted by flair View Post
a "good thing" is that to most users this has happened after some weeks of usage. this means that the majority of faulty N900s are still waiting to break..
http://www.google.co.uk/dictionary?a...n&hl=en&q=good

Err sorry I really do not understand the meaning you are currently attaching to "good"

Are you sure that is not a type.
 
Konceptz is offline Konceptz
2010-02-10 , 23:20
Posts: 170 | Thanked: 75 times | Joined on Jun 2008 @ NYC
#340
So I guess my question would be. Do you think I should go back to the store (Nokia Flagship NYC) and try to replace it? I purchased mine December 22nd. Or go through Nokia USA?
 
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bad design, broken, charging, failure, hardware, loose, microusb, microusb port, n900, nokia, part, port, repair, return, surface mount, usb, usb port, warranty

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