Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues - Page 43 - maemo.org

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	aboaboit	2010-02-12 , 09:57
	Posts: 129 \| Thanked: 60 times \| Joined on Jul 2009 @ Castello d'Argile (BO)	#421

Originally Posted by Texrat

Thanks zerojay, but often times the guy reporting problems is the one nobody wants.

We'll call you "texerpico"

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	HumanPenguin	2010-02-12 , 11:22
	Posts: 270 \| Thanked: 170 times \| Joined on Jul 2007 @ Atlanta, GA + Oxford UK	#422

Ok I am about to head out to Newbury the head office of MobilePhonesDirect.co.uk

They stated that they had a Nokia Repair Center next door where they could get the phone looked at.

Can someone provide me with a link to the Nokia comments on this subject.

Also any advice on what other evidence / helpful info i should take in to convince them this is an issue and my phone is included?

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	Haus3r	2010-02-12 , 12:36
	Posts: 311 \| Thanked: 180 times \| Joined on Dec 2009 @ London	#423

Originally Posted by HumanPenguin

Ok I am about to head out to Newbury the head office of MobilePhonesDirect.co.uk

They stated that they had a Nokia Repair Center next door where they could get the phone looked at.

Can someone provide me with a link to the Nokia comments on this subject.

Also any advice on what other evidence / helpful info i should take in to convince them this is an issue and my phone is included?

Mh at the moment I think it's too early - not sure whether Nokia has taken a decision in this issue yet. I'd wait a couple of days...

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	di1in	2010-02-12 , 12:43
	Posts: 184 \| Thanked: 33 times \| Joined on Jan 2010	#424

I'm already in asia and i wont be able to get this device to nokia if it does come off. As a pre-cautionary measure i've filed off the latches of the microusb adapter as shown earlier on in this thread. Would it be a good idea to use a lil bit of super glue to fill in the gaps around the fe-male usb port on the device?

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slender	2010-02-12 , 12:53
Posts: 2,829 \| Thanked: 1,459 times \| Joined on Dec 2009 @ Finland	#425

What if reason for some of broken USB port is micro-usb connector itself.
http://talk.maemo.org/showpost.php?p...&postcount=188
As you can see from there it looks like that there is different sizes of "lock slides" for micro-usb. What kind of standards apply to them? I would not be surprised that if for example micro-usb connectors lock-hook (i don't know what they are called) mechanism locks itself and you try to pull it out it really rips the whole port with it.

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The Following User Says Thank You to slender For This Useful Post:
Texrat

	Texrat	2010-02-12 , 13:52
	Posts: 11,700 \| Thanked: 10,045 times \| Joined on Jun 2006 @ North Texas, USA	#426

I got an encouraging email from Mark Squires, reiterating his statement that was posted on engadget. The only concern left is the disclaimer of "depending on evidence of user abuse". But rest assured I'll stay on top of that one.

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Haus3r

	Texrat	2010-02-12 , 14:03
	Posts: 11,700 \| Thanked: 10,045 times \| Joined on Jun 2006 @ North Texas, USA	#427

Originally Posted by HumanPenguin

Sorry to ask
And i understand fully, given recent Nokia actions, if you are uncomfortable answering this.

But for those of us with less knowledge of modern circuit board techniques.

Can you explain what from that picture informs you that the connector was not torn off due to an accident of some form?

This may help some of us at a later date?

Because it's shear damage, since the connector is not being pulled straight up-- and that normally takes a high amount of force. But the amount of force usually needed for a shear break would distort the connector (such as caused by someone using needle-nose pliers).

What the evidence shows is that the mounts are not even close to secure. They are pulling free of the PCB way too easily.

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	Haus3r	2010-02-12 , 15:35
	Posts: 311 \| Thanked: 180 times \| Joined on Dec 2009 @ London	#428

I took some pictures from my USB-Port. It was a bit wiggly from the moment I received it, got worse (but it kept the contact, I could still charge the phone, etc) and worse and eventually came off all the way.

What do you think Texrat?

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	Texrat	2010-02-12 , 15:36
	Posts: 11,700 \| Thanked: 10,045 times \| Joined on Jun 2006 @ North Texas, USA	#429

I'm not sure what you're asking...?

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TA-t3	2010-02-12 , 15:45
Posts: 3,841 \| Thanked: 1,079 times \| Joined on Nov 2006	#430

I think he's asking if this looks like something that should be covered by warranty (i.e. not self-inflicted). Given that it wobbled from the start it sounds like 'Yes' to me. (Actually, if any of you gets a phone with a wobbly usb connector you should IMO return it immediately. It is supposed to feel rock solid.)

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