just trying the webchat...will report soon if I get through

Asked about N900, response:

"We are awaiting them to come in im afriad. hopping they will be here soon!"

asked if they know when the shipment will come in, awaiting answer...webchat is clearly busy

Update: said they are coming 'this week'. Nice...

Asked about the whole exclusivity thing and the fact that NFS are selling them on contract...will update with answer

Ask them if there's an email notification sent to customer when order status changes. That might save us hitting CTRL-R/F5 all the time on their order tracker facility. ;)

Will do, still waiting for a response re contracts available at NFS store...seems to be taking a long time, either we've been disconnected or he's gone off to find the answer...

You won't get one - I sent them a mail and brought that up, and it was the only part of the mail that they ignored..

Probably..actually, I don't think I'm going to get any info about anything..he seems to have disappeared...

Hehe - here's hoping - still no change on the MPD order tracker though

ok, got disconnected, not sure why, tried to ask about email notification when they ship but got no response...chat session just ended. Anyone else like to try?

OK - want to rant..
Here is a mail that Im planning on sending - does it look fair and to the point (without swearing??)

Hi there,

I have just returned from a visit to the Regent Street store and can confirm that the n900 is being given out to those people who pre-ordered. The really interesting bit is that they are getting their phones having bought them on contract (vodafone) through the MPD employee who works in store.
He has confirmed that he works for you.
Im sure you are as sick as I am in all the queries and speculation over the delivery of the n900, but this has been caused by the way you advertised the phone.
I pre-ordered from you on the basis that it was exclusive and you would have it first.

At first, you had ‘Exclusive’ and ‘First’ on your website in October which then changed to ‘Exclusive’ and ‘First’ on contract during November.

Now, via the Nokia Flagship Store you are shipping n900’s out on contracts brokered by MPD to people who have ordered in-store as late as last week. I pre-ordered from you in Oct on the basis that you would be first, and that I would get my order before someone who ordered it last week.
I would be happy to wait until your stated date of Dec 3rd/4th if there weren’t people walking out with MPD contracts today – can you please explain what is going on, as I feel that I have been lied to and that your company has not delivered what it was advertising to do.


Seem fair to you guys...

I'll give it a bash, I need to ask them a question about my order anyway...