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Poll: Have you had charging or USB problems with your N900
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Have you had charging or USB problems with your N900

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gabby131 is offline gabby131
2010-02-19 , 15:06
Posts: 1,729 | Thanked: 388 times | Joined on Jan 2010 @ Canada
#631
Originally Posted by HumanPenguin View Post
When I took my phone into the Nokia repair center they claimed to see approix one a week with this issue.
well at least they are now recognizing the problem.....but still, i cant seem to see the very limited part, besides, many already complained before they announced that this issue comes with the warranty
 
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pelago is offline pelago
2010-02-19 , 15:10
Posts: 2,121 | Thanked: 1,540 times | Joined on Mar 2008 @ Oxford, UK
#632
Maybe Nokia know that most of their manufactured devices have a properly mounted USB port, although that may just be wishful thinking on my part.
 
Arrancamos is offline Arrancamos
2010-02-19 , 15:21
Posts: 154 | Thanked: 33 times | Joined on Oct 2009 @ Lima-Perú
#633
OMG! what the heck!
that message suppose to be already spread on this days.

So, there is no good communications inside that company or what is going on Nokia!!!!

My n900 is on the way to NokiaUSA care, I sent it thru my local dealer the last week, and if they refuse to fix it and return it back here to Perú (Latam)...... WTH should I do Again? Try sent it back to nokia care again to see if they finally get the message and if they willing to fix their fault (design flaw!) !!

OMG this is turning into a nightmare!
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HumanPenguin is offline HumanPenguin
2010-02-19 , 15:21
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#634
Originally Posted by gabby131 View Post
well at least they are now recognizing the problem.....but still, i cant seem to see the very limited part, besides, many already complained before they announced that this issue comes with the warranty
No Nokia is not recognising the problem. The repair stores are independent entities that have to follow Nokias guidlines.

Nokia (as far as I can tell) is still sticking to the Pads gone your fault argument.
 
gabby131 is offline gabby131
2010-02-19 , 15:47
Posts: 1,729 | Thanked: 388 times | Joined on Jan 2010 @ Canada
#635
Originally Posted by HumanPenguin View Post
No Nokia is not recognising the problem. The repair stores are independent entities that have to follow Nokias guidlines.

Nokia (as far as I can tell) is still sticking to the Pads gone your fault argument.
so when an n900 is returned for repair of the microUSB port, and if the problem is the removal of "pads" they will point that out as "poor device handling" and repair it out of warranty?
 
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pelago is offline pelago
2010-02-19 , 15:51
Posts: 2,121 | Thanked: 1,540 times | Joined on Mar 2008 @ Oxford, UK
#636
Originally Posted by gabby131 View Post
so when an n900 is returned for repair of the microUSB port, and if the problem is the removal of "pads" they will point that out as "poor device handling" and repair it out of warranty?
I don't think the situation on this is clear, yet.
 

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Texrat is offline Texrat
2010-02-19 , 15:57
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#637
Originally Posted by HumanPenguin View Post
No Nokia is not recognising the problem. The repair stores are independent entities that have to follow Nokias guidlines.

Nokia (as far as I can tell) is still sticking to the Pads gone your fault argument.
No, they're not. The most recent communication clearly shows they have changed their stance on this to the customer's favor. But the ripple won't be immediate.
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Tiase is offline Tiase
2010-02-19 , 16:13
Posts: 14 | Thanked: 1 time | Joined on Nov 2009
#638
Mine did this crap just yesterday.
I pulled the usb charger out of the phone and woop, it came off.

This issue better be in the warrenty, especially when you think about how you have to freaking re-charge the phone just about everyday ( which imo is actualy really annoying)
So i'm heading over to the store i bought it from to send it to get it repaird.
I was told if they cant repair it, or if it keeps happening, i'd get my money back.
 
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HumanPenguin is offline HumanPenguin
2010-02-19 , 16:39
Posts: 270 | Thanked: 170 times | Joined on Jul 2007 @ Atlanta, GA + Oxford UK
#639
Originally Posted by Texrat View Post
No, they're not. The most recent communication clearly shows they have changed their stance on this to the customer's favor. But the ripple won't be immediate.
Where is this quote. As I was on the phone to Nokia Cares head office this morning and they were not willing to state they would repair with pad damage.

The last quote I saw did not really state this.
 
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Texrat is offline Texrat
2010-02-19 , 16:46
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#640
Originally Posted by HumanPenguin View Post
Where is this quote. As I was on the phone to Nokia Cares head office this morning and they were not willing to state they would repair with pad damage.

The last quote I saw did not really state this.
It's a few pages back in the threads.

Maybe it's a difference in personal interpretation, but I see it as I said.

And please don't equate a repair center rep's stubbornness or ignorance with official policy. Again: the ripple effect can take a while.
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bad design, broken, charging, failure, hardware, loose, microusb, microusb port, n900, nokia, part, port, repair, return, surface mount, usb, usb port, warranty

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