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The N900 is now 15 years old! (8)
to Nokia N900 by whayong - 5 hrs, 19 mins ago -
Sailfish OS for the Motorola Moto G7 Power (XT1955-5) - (ocean) (4)
to SailfishOS by Maemish - 5 days, 1 hr ago - more...
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pelago |
2010-02-24
, 10:39
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Posts: 2,121 |
Thanked: 1,540 times |
Joined on Mar 2008
@ Oxford, UK
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#741
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Originally Posted by b15cu1t
http://www.bbc.co.uk/watchdog/gotastory/
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2010-02-24
, 11:59
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Posts: 270 |
Thanked: 170 times |
Joined on Jul 2007
@ Atlanta, GA + Oxford UK
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#742
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Originally Posted by b15cu1t
I am sure you understand this. But given your past post I will point it out to be sure.
Think I'm going to start putting comments on their press releases as well so everyone can see!
While swearing at nokia is acceptable and by some encoraged within this community.
If you plan to draw media coverage to our cause it is important to make all post polite calm and factual.
That aside I feel this is a very good idea and the way forward. It is clearly time to point out that customers have power now.
Posts to reviews on all websites that sell the product would be a good move as well. Alonge the lines of the phone is great but it is such a shame that Nokia is unwilling to support the growing list of users with microUSB damage. Links to news sites and users who have had phones returned unfixed.
This not only draws Nokias retail arm to the anger of custmers. It will raise the issue within google ranking etc.
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2010-02-24
, 12:44
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Posts: 46 |
Thanked: 25 times |
Joined on Mar 2007
@ England and USA
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#743
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Originally Posted by HumanPenguin
UK consumers are protected by the Sale of Goods Act for a period of six years. But the retailer is culpable rather than the manufacturer so you need to approach the company that sold you the device.
As you are in the UK. We should keep in contact. The more of us taking this to court together the more chance we have of getting a real reaction.
In the first six months from the purchase date, when you return goods to request a repair or replacement, you don't have to prove that the goods were faulty at the time of sale. There is an assumption that the goods were faulty unless it cane be proved otherwise by the trader. If you choose to ask for a refund rather than a repair or replacement, the onus remains on you to prove that the goods were faulty at the time of sale.
I am not a lawyer so the above comments are only an informed opinion, they do not constitute legal advice. Google will provide you with more information but here is a BBC article which may help.
http://news.bbc.co.uk/1/hi/8253915.stm
BTW I just completed a trip across Europe during which my N900 failed to charge (the device said "charging" but didn't), switched timezone incorrectly, and failed to provide any useful GPS guidance. My wife's Nexus One behaved flawlessly throughout. I would very much like to return my N900 even though the power socket hasn't fallen out yet.
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2010-02-24
, 13:16
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Posts: 1,729 |
Thanked: 388 times |
Joined on Jan 2010
@ Canada
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#745
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Originally Posted by flydeep
TexRat usually responds in any concerns,
Texrat -
I am sure you are following the fallout here, any progress at your end?
in this point of time that he is a bit silent, im sure he is making moves on this.
After some days he will return to us with an answer, im absolute of that
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2010-02-24
, 13:35
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Posts: 3 |
Thanked: 6 times |
Joined on Feb 2010
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#746
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.... For the time being I trust that Nokia will resolve this. This can change in a matter of days, depending on what they choose to do with my broken N900![/QUOTE]
My N900 is too new to have this problem, but I did fine a similar one with Sharp Zaurus SL-6000's power switch. Seems the Asian manufacturers want to go cheap and surface solder such moving parts rather than go thru-the-holes. You know, that means having to drill x-number of holes, waste time positioning the various user interactive switches, and then having to physically examine the results for solder bridges and the like. Time wasting, production limiting, profit reductions such as those.
But they seems to have lotsa time to deal with irate consumers! If they deal with them at all......
My N900 is too new to have this problem, but I did fine a similar one with Sharp Zaurus SL-6000's power switch. Seems the Asian manufacturers want to go cheap and surface solder such moving parts rather than go thru-the-holes. You know, that means having to drill x-number of holes, waste time positioning the various user interactive switches, and then having to physically examine the results for solder bridges and the like. Time wasting, production limiting, profit reductions such as those.
But they seems to have lotsa time to deal with irate consumers! If they deal with them at all......
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2010-02-24
, 13:53
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Posts: 237 |
Thanked: 44 times |
Joined on Nov 2009
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#747
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well just spoke with my repair center and my n900 aint being looked at til tomorrow which is a bit **** they had it since monday if they dont repair it im not gona be a happy bunny
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2010-02-24
, 14:39
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Posts: 53 |
Thanked: 8 times |
Joined on Feb 2010
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#748
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Originally Posted by sgbirch
I am completely feeling you on this i to am in the UK and my phone is via vodafone and only 14 days old and has been sent back today with a replacement n900 due i really wish i could send it back i am really becoming more and more concerned by nokia's behaviour and know its only a matter of time before my port plays up its already very stiff. The phone sent back had masses of reboots, crashes and white screens, dropping volume amongst other probs like the power on button often not working :0( but vodafone outwith the first 7 days only offer like for like exchange :0( i still have 14 days should the replacement become faulty but i'm now starting having previously been releived to get a new n900 sent out to wish i could send the n900 back and choose something else.
UK consumers are protected by the Sale of Goods Act for a period of six years. But the retailer is culpable rather than the manufacturer so you need to approach the company that sold you the device.
In the first six months from the purchase date, when you return goods to request a repair or replacement, you don't have to prove that the goods were faulty at the time of sale. There is an assumption that the goods were faulty unless it cane be proved otherwise by the trader. If you choose to ask for a refund rather than a repair or replacement, the onus remains on you to prove that the goods were faulty at the time of sale.
I am not a lawyer so the above comments are only an informed opinion, they do not constitute legal advice. Google will provide you with more information but here is a BBC article which may help.
http://news.bbc.co.uk/1/hi/8253915.stm
BTW I just completed a trip across Europe during which my N900 failed to charge (the device said "charging" but didn't), switched timezone incorrectly, and failed to provide any useful GPS guidance. My wife's Nexus One behaved flawlessly throughout. I would very much like to return my N900 even though the power socket hasn't fallen out yet.
Last edited by nappleton; 2010-02-24 at 14:42.
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2010-02-24
, 15:19
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Posts: 270 |
Thanked: 170 times |
Joined on Jul 2007
@ Atlanta, GA + Oxford UK
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#749
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Originally Posted by rpariseau
Is 6 days to new.
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My N900 is too new to have this problem,
Last edited by HumanPenguin; 2010-02-24 at 15:24. Reason: forgot to quote
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2010-02-24
, 16:57
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Posts: 600 |
Thanked: 742 times |
Joined on Sep 2008
@ England
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#750
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Originally Posted by MrWeasel
I find it interesting that on the page 2 picture there's a big "X" written on the USB socket with a marker pen. Quality control perhaps?
If you'd read through the whole thread thoroughly, you'd seen this some pages ago
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| Tags |
| bad design, broken, charging, failure, hardware, loose, microusb, microusb port, n900, nokia, part, port, repair, return, surface mount, usb, usb port, warranty |
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