dread123
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2010-02-25
, 11:01
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Posts: 286 |
Thanked: 100 times |
Joined on Dec 2009
@ down south
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#771
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2010-02-25
, 11:04
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Posts: 145 |
Thanked: 80 times |
Joined on Jan 2010
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#772
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2010-02-25
, 11:08
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Guest |
Posts: n/a |
Thanked: 0 times |
Joined on
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#773
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2010-02-25
, 11:09
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Posts: 286 |
Thanked: 100 times |
Joined on Dec 2009
@ down south
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#774
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2010-02-25
, 11:20
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Posts: 270 |
Thanked: 170 times |
Joined on Jul 2007
@ Atlanta, GA + Oxford UK
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#775
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I'm a UK N900 owner and the USB port fell out on Feb 2nd. Phone was spotless (I had the case for it before I got the phone itself!) except for the USB port falling out. Nokia arranged UPS collection, then when I hadn't heard anything 10 days later (bear in mind they state they will return the phone or contact you within 7 days) I called them. The first operative I spoke to swore blind that the phone only arrived that day, despite me offering to send them the UPS proof of delivery for the 4th Feb. He arranged a priority repair and on Monday (we spoke on Friday) my phone was returned to me with no repair and the note saying warranty void due to user damage. It took me several calls but I finally got in touch with someone who actually did call back when they said they would. She arranged for the phone to be collected again, which it was on Monday this week. I have just had a call saying a new replacement phone is shipping today with UPS.
IMHO Nokia have been obstructive, uninformative, closed and insulting (they are calling us all liars by saying it's user damage) but after 21 days of constant phoning and emailing it seems I am finally getting something sorted out. Hope the rest of you manage to get somewhere as well. If it's any help, I sent a signed letter specifically saying that the phone has not been mishandled by me in any way and I was anal enough to keep a log of every single phone call, with names and outcomes + emails obviously, which I included.
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2010-02-25
, 11:22
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Guest |
Posts: n/a |
Thanked: 0 times |
Joined on
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#776
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2010-02-25
, 11:41
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Posts: 2,829 |
Thanked: 1,459 times |
Joined on Dec 2009
@ Finland
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#777
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please!!! have you nothing better to do? as i stated there are always ways around it!
The Following User Says Thank You to slender For This Useful Post: | ||
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2010-02-25
, 11:51
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Posts: 286 |
Thanked: 100 times |
Joined on Dec 2009
@ down south
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#778
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2010-02-25
, 12:56
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Posts: 53 |
Thanked: 8 times |
Joined on Feb 2010
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#780
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Tags |
bad design, broken, charging, failure, hardware, loose, microusb, microusb port, n900, nokia, part, port, repair, return, surface mount, usb, usb port, warranty |
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