Well yeah, I decided to sent an email to nokia instead of open-published letter. I asked the guy if he minds me publishing the answer here or would rather me re-phrase it. Anyway, i'll keep you updated when I'll get an answer.

Cheers.

N900 big problem!!:

cant use # in dialling pad!
example: *141*1# >> incorrect number
plz resolve it

I don't get all the fuss about Nokia dropping support just because Meego is "around the corner" (if it makes a 2010 release I will be very surprised).

Just look back at how many updates the 5800XM has received over a year after release. What about the E71, that's still getting updates.

Nokia's track record for supporting devices, at least with firmware updates is very good in my opinion. Why should it change?

And once again, are firmware updates the only form of support from Nokia that is acknowledged? Isn't this open platform already quite a token of support, as we can do anything ourselves?

But thats my point exactly tho, why are there so many firmware updates, why cant there be 1 big 1 that fixes the problems? Even the n900 was delayed bcoz of a firmware update release an they didnt want the same thing happening as with n97 issue wen it was released. Yet the n900 got released an we are still waiting on updates to use other features of the device. I mean its not like we all bought this for 50quid at the market, lets be honest! So we should moan an make noise abt it.
Nokia get ur head out ur a*se an sort things out.......its time for a change!

Nokia just make those things work as they suppose to:

1. Front camera support in all calls.
2. OVI Maps with voice guidance or release Gygic at least.
3. Make USSD codes work

That's all I'm asking, support the hardware by adequate software as it should be done as per device for 500euro!

Dear Nokia,

forget them. () I simply want you to finish the device. Not much, nothing fancy, I don't even want the new Harmattan, just finish the device. You promised loads of stuff when I bought it. I understand they aren't ready and all, so i got it anyway, on an IOU.

I paid, you promised. I want the phone to work like an S60 device. You know, with the ringtones and the voice-over-ringtone, and the number of the message instead of just contact.

Finish those maps you promised, it's laughable - I can't even search unless online. I can't have waypoints I can save, I have to type in my own address to go home. It's silly. Latest phone with the best GPS and I'm using a pen and paper to scribble over coordinates from a third party GPS app to remember that restaurant I enjoyed so much. Oh, and, let me cache stuff from the phone? That get maps stuff was cute like 5 years ago.

Get me a menu. A real menu, with the folders and the dragging and the categorizing. Everyone has that. I had that on my last phone. When you do to a restaurant do you get a business card that says "coffee" and a tab that says "more" which unfolds a toilet paper roll with all foods and drinks in alphabetical order?

Get me a finished phone app. Hold button stinks. Call waiting is odd at best, if I get another call the last call doesn't resume, I have to fiddle with the menu. If i move the phone from my ear for a second my face pushes the buttons, I end up talking muted like an idiot. Where's the hold? Where's the resume? The conference?

Could you make some apps that can handle it? Wanna have fun? Copy 2000 songs on the device. It's clogged. File manager has trouble scrolling. There's no search feature. Wanna fave more fun? Copy over 2000 images. It takes the phone 5 minutes to display. From index. Why did you build 30 GB into it and another 16 minimum on the card if I can't have anything in there? At 100 videos, I have to not touch anything for about 15 seconds until they all get in there otherwise they fly from under the pen as they get added.

Look, you get the point, dear Nokia. Am I the only one who doesn't care if QT is the wrong version? Am I the only one who cares not what the code name for the OS is? I just want it finished. For once, stick with a phone until the end. Your 5800 gets updates? Good for you, but let me make it clear: IT'S STILL NEW. My N80 still has bugs. Yes that was 2006.

In closing, I'd like to express my thanks. Great device, great specs. If only they were put to better use. I still hold hope, though, because I see people working on stuff, good for you. Just ... you know, finish first, candy later, Ok?

Ok.

hahahaha dunno why ur bein so nice to em?! wots with typing out a full letter lol haha
U paid over $500 or Euro's or GBP for it and u are so calm abt it. The product shudve been completed as it was delayed for that long as it was gettin completed but as it turns out it wasnt the case. And no one wants symbian anymore, they are slow an outdated. Whole point of the n900 was to start something new and different.

nokia hurry the f... up an quit takin the p.ss. For an european company u released the device in US first, why?! are u related to Tony blair by any chance? sucking up to the yanks.

overall my statement to nokia is....i love the device but just sort us out with the firmware to have everything that folk have been asking for on here and stop giving us small updates, thats like giving us biscuits when we have paid for a few ounces worth :-/

a) because I was raised like that

b) because you either hit helpful people that will likely help or pricks who will not. Difference is, helpful people might just flip you off if you come across like a raving lunatic, while pricks still will not care either way.

So, basically, by going to any store, shop, maker, whatever, and acting like a 15 year old you only lower your chance. And while I don't mean to berate youth (some are certainly good people), attention span and patience are usually associated with maturity.

I also work in IT and while I don't have millions of customers, I sometimes answer to as many as 30.000. And I want to help, I really want, but bugs are inherent, sometimes it's not even a bug, a power failure corrupted some database record somewhere. Maybe an idiot pressed Cancel.

I want to help and fix, I really do, and apologize and be quick and prompt, inspire professionalism and trust. But no matter who you are, if you stop five meters away and raise your voice so everyone can hear how you've been wronged and berate me and my job we just might have run out of bytes to fix your issue. That's on a good day. On a bad day, I might just be honest with you.

Always be calm and polite. If nothing else, at least let them come across like raving lunatics.

Personally, I just recommend not buying anymore Nokia stuff until their policies change. The usual "vote with your dollars" along with a healthy dose of explanation as to why you don't spend your money on their products might finally catch their attention more than a simple pleading letter. There needs to be a carrot AND a stick (carrot being the constructive suggestions, the stick being a withdrawal of purchasing the brand).

ndi,
Really really nice post that basically sums up quite many things