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Posts: 2 | Thanked: 0 times | Joined on Dec 2007
#1
I hate finicky return policies.

I'll start at the beginning. 3 months ago, in September, I purchased a Nokia 770 from a man who had just purchased it from tigerdirect.com. He said it wasn't fast enough, and wanted the nokia 800. In any case, I now had a nokia 770, which had been purchased in the United States.He gave me all his invoices and receipts, just in case something should happen.

The problem lies in the fact that I live in Canada. Well, I guess that's a lie. The main problem is that my nokia 770 went through an odd reboot, and now suffers from the white screen of death. I phoned nokia, who told me that the 770 was still under warranty, however they said that since I had an "American Variant", Nokia Canada would not be able to fix it.

So now I'm stuck with a American( is there really a difference) Nokia 770, which has the white screen of death, and can't return it to Nokia Canada for repair, because it's not the Canadian nokia 770.

The alternative option Nokia Canada presented to me, was to ship the 770 to friends in the US, who would ship it to Nokia US, who would repair it, send it to my friends, who would send it to me. This is a pain, takes quite a while, and racks up quite a bit of shipping costs which I'd prefer not to spend.

So I guess the question I'm asking, is there anything I can do to persuade Nokia Canada to repair my 770?
 
Posts: 29 | Thanked: 1 time | Joined on Jul 2007
#2
Not really. You could always purchase another one, andswap it out and send the defective one back. That is IF they still sell them. That way Nokia gets there defective unit back after all. I'm curious. What about people who buy one, let's say in the US and move to Canada?
 
Posts: 2 | Thanked: 0 times | Joined on Dec 2007
#3
Sadly, I don't think they still sell them. Plus I don't have enough cash to buy another one.

For people who have moved from the US to Canada nokia says that you should send your 770 to a friend or relative in the states, and have them mail it to Nokia US. I tried lying and saying that I moved from the US, didn't help my situation any.
 
Posts: 3 | Thanked: 1 time | Joined on Dec 2007
#4
I have a N800 with a defect headphone jack and the same problem.,..

Bought from Tiger Direct DOT CA and is a US item.

Nokia Canada won't do a thing for me, I inadvertently sent it to them thinking nothing of it...

The regional warranty thing is BS, cuz then Tiger Direct shouldn't be able to sell a US only item to Cdn customers. I don't recall anything in the item description about the warranty, but i am sure Tiger Direct.ca had it in the small print...
I was gonna post on here for all Cdn users to Buyer Beware!!

I emailed my situation to Nokia USA and will post their reply for what it's worth.
 

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