LOL; no it is like N800, N810, NIUQ backwards is QUIN, so his birth certificate must be wrong..... ;-D

Nathan.

Thanks for sharing. i won't wait for it but i will go and get it. p

If you don't have a discount code I wouldn't get a N810 just yet. I would wait for next weeks announcements by Apple to see if they come out with something cooler, and more stable.

I've watched the CES announcements and there are a few devices coming that are giving Nokia a run for my money.... and the handling of this little fiasco did not draw me into their loyalty program.

This has definitely showed me their true feelings towards the community.

Which are...?

IMHO, they don't care and just want to use the community for support that they don't have to pay for, and applications that they don't have to pay for.

If they were intently concerned they would be watching and listening to this forum, the Maemo.org forums, and their own posts. They would be pro-active to issues brought up by the community, and we would hear from them in an official capacity.

I know there are great folks that care at Nokia (such as yourself), and y'all listen, but we still have not heard anything "officially" in the form of an apology or explanation. Also the haphazard way that the email notification were worded, or the lack of wording gave me the impression that not much thought went into it. Not to mention how many times we were told that "next week ..." something would happen and nothing ever happened. First we were told "next week" the codes would be active, then the Canadians were told that "next week you will get further details", and according to Jay they have not heard anything.

Others may feel my opinions are wrong.... but at the end of the day it's been over 2 months since I got this code, and I've been told 2 or 3 times that the codes were active and it still does not work. I have also not yet received or read anything that sounds sincere or shows concern for the problem.

Sadly customer service is a dieing art, and so rare to see.

Please don't take my comments personally, and thank you for the input you have contributed to this community, it is appreciated.

The problem is that we don't really have anyone to yell at (rightly and usefully I mean, apart from venting our frustration here and there). I for one am certainly not taking Quim Gil to task or any of the other easily identifiable people for this : I remain convinced that he, and all the rest of what we call the "maemo team", have done everything they could do and more.

I have a mental picture of them as tiny, isolated, atypical unit inside the global behemoth that is Nokia. After all, they are the only ones there who don't make phones, use Linux and push Open Source. For all we know they may be considered as Martians at the corporate level, just barely tolerated or even actively disliked by some. Such things happen.

From outside it certainly seems that lately the team's efforts have been sabotaged (actively or passively) by other business units, notably in logistics and marketing.
My French compadres' various phone conversations with nokia.fr customer reps lying through their teeth to cover up their own fsckup, recover sold and delivered tablets by questionable means, and deliver yet again new codes that still don't work, certainly left foul tastes in some mouths over here.

But whatever the cause (plain incompetence, fallout from the mega-reorg Texrat hinted at, or corporate infighting), I'm sure the maemo team has nothing do do with it ; and those really responsible are safely out of view, where we can't get at them, even verbally.

I would totally disagree with this part -- at this moment since Quim said "X" and "X" didn't happen it was HIS DUTY to fix the information and give a new status update even if it is is short and sweet with nothing more than fluff. He needs to hand hold the dev community when their are issues. Not abandon it.

IMHO, all the blame clearly rests on his shoulders for several of the mis-communications, because he didn't bother to fix them. It doesn't matter if another department is actively sabotaging him or not; the point is HE didn't fix the mis-information he spread. That is one of the problems -- it isn't that the codes aren't active; it is the total disregard to communication with the open source developers.


Yes, I know Quim is on Vacation, he should have had a second in command to handle it (someone is still sending us the faulty emails, so someone is around somewhere); so that means we have at least TWO people that don't bother to update anyone in the community.


But in all reality it isn't just Quim; like I posted on his blog -- I've been reading the dev mailing lists for several months and the lack of nokia/maemo support for this product just astounds me. I get the impression that this is a 9-5 "project" that they are attached to. And they don't feel like it is their baby. No real passion for the project. And that to me is the worst issue, if the primary owners of the project aren't passionate about it -- where is the drive to do it right going to come from? And their is the answer that would explain the repositories being down forever over the launch, the codes being screwed up for months, the lack of certain bugs being fixed, the disregard for requests/fixes in "closed" code. No passion.

Nathan.

I have to say I agree with Nathan. When Quim publicly said, with authority (whether real or in his head) that the codes would be available such and such week, he immediately assumed responsibility. When the codes were NOT ready then. *HE* should have come forth and said, "You know what, I did say they would be ready, and they're not. My bad, unfortunately we're still working on lining this up or fixing that. I will let you guys know when they're active."

He did, and if indeed he is on vacation, then someone else should have been there to do it for him.

Also, the fact that the emails went out to the U.S. yesterday, saying the codes were active when they weren't, and that LetsTalk has LIMITED knowledge about it, and moreso that Nokia's own Customer Care has ZERO knowledge about it speaks loudly to me of Nathan's concern above.

Seems to me that the Internet Tablet is a project that perhaps at the beginning was someone's passion, but the more they realized it was more work than they thought, it was abandoned, save for a few souls at Nokia who were strapped to it from 9-5.

I'm actually sad that the Tablet has become part of Nokia's Nseries, because I have ALOT of contact with that group, and there has never been a lack of communication or passion in that group. I've met several of them personally and they just ooze passion for the product. I don't get that in the Tablet group in the slightest.

I'll still use it, sure. But later this year, when the other MIDs start coming out (and several of them the same form factor as the N810), I can't say that I won't be shopping around, really. I would imagine that alot of the developers feel the same way.

These sentiments really need to be shared at maemo.

Maybe someone can blog an article that is syndicated on Planet Maemo, with direct links to the more pertinent posts in this thread. I'll definitely vote it up on Planet Maemo. Ari Jaaksi also bears responsibility for the mess this project is in - he's the head man, Quims boss, and if the project is steadily going down the toilet (which is my personal feeling) then he needs to step it up or hand over to someone better at managing the fundamentals rather than big picture/blue sky ideas.