Most of people here have given helluva lot of slack to Jolla during the last two years. We have also given them quite a bit of money. We get that they are small.They are learning along the way. I don't expect them to have everything down to perfection.

But I do expect them to stick to things that they have promised and, most of all, be honest in their communication. Admit mistakes instead of making changes without explanation.It can't be all this *JOLLA2gether' hash tags, Marc in tears tellling how amazing their fans are, community is greatest thing since sliced bread with diamond fillings, and so on, if rest of their communication is hiding behind semantic differences like some american mega-corp relations experts. Mixed messages.

Now, please contimue with your fanboi hissy fit.

Marc Dillon twitter

Jolla

So, there is still hope for a happy Christmas then.

Hi all,

I know I can't answer everyone's questions and complaints here, but we are really doing *everything* we can to ship these beloved Jolla phones to you. The logistics with shipping in volumes is crazy and complicated, I'm learning everyday new info and challenges (and I'm not even directly involved in the shipping). And speaking of challenges, we did have some unforeseen hiccups occur, which are being fixed and we're getting things mostly back on track. There may be some slight delay (at least delay from our initial plans) and perhaps even in some cases mix-ed up priority order, but please be rest assured that we are focusing on getting the pre-orders fulfilled as fast as humanly possible (we are humans! despite the rumours... )

If you've made your purchases by 2-Dec, we're sticking stamps on your packages right now. Since that takes up all our resources of hands and tongues, we may not have been as responsive as usual with tweets, irc replies, forum posts, emails, calls, texts, .... However with our eyes and ears open we do hear your concerns and we're working on improving communications. Hopefully you'll start receiving more responses through the official channels, but I thought I'd write something here as one on both sides of the story - I have made my pre-orders (for my parents in Taiwan) and having some webshop issues as well. So I understand the frustration you're facing, as well as the efforts on this side to fix the problems and enable everyone to have a happy Christmas.

DNA has been a supportive partner, however we can't expect them to hold back their sales indefinitely for us. They will start limited sales tomorrow and if my info is correct, they will attend to the pre-order pick-ups first.

"The expected delivery time is 3-4 weeks from completing the purchase." still stands.

I'm not writing on behalf of Jolla the company, but perhaps on behalf of my co-workers (if they allow me to), the amazing individuals who are facing and overcoming incredible challenges, and for whom I have so much respect... Thank you all for your continued understanding and patience. It may sound cliche, but it is heartfelt - we appreciate you and we could not have made this far without your support!

With gratitude,
Carol.

nice, this is a relief and am fingers crossed for 25th, as it is my main/sole present

Thanks for the update, Carol!

Tbh that's all we needed is a single message from Jolla and thank you Carol for the message Can't wait to get my Jolla

Carol,
Thank you for taking the time to give an status update. It is much appreciated!

No real surprise there, but nice to have some real feedback. And thanks to Carol for a little bit more info

Whee, just got mine, now how does this thing work...