Jolla Tablet Refunds (latest developments) - Page 414 - maemo.org

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	Copernicus	2016-01-27 , 17:00
	Posts: 1,986 \| Thanked: 7,698 times \| Joined on Dec 2010 @ Dayton, Ohio	#4131

Originally Posted by ZogG

So company should not treat their customers as customers?

Were we the customers they really wanted?

They should sell phones to martians?

It'd give them just as much income. (Perhaps even better, as they'd have racked up fewer losses...)

And btw how exactly they treated us like customers, supporters or fans?

Way back in the beginning, they did try to drum up interest by attending events, setting up TJC and their blog, and posting lots of tweets. As time has gone by, all these things have diminished, though; rather than increase their communications with this "community", they have decreased it, which only makes sense as this community is not who they are trying to make into their customers.

On other hand Jolla had a huge community of 3rd party devs, hacker and so on, who could help to make OS, HW better and develop a lot of features and 3rd party apps, but for some reason those people slowly moved on and only few left.

Which is only proper, as Jolla's business plan was to sell an OS made by themselves to hardware manufacturers. Collaboration with open-source devs to create an open product was, so far as I can tell, never a central feature of their plan.

	Copernicus	2016-01-27 , 17:03
	Posts: 1,986 \| Thanked: 7,698 times \| Joined on Dec 2010 @ Dayton, Ohio	#4132

Originally Posted by Obsatcle-Man

Jolla itself has gone down a path far from what the 'about us' page states they are supposed to be about. Maybe the time is right for someone else to kickstart a phone or tablet based on Mer rather than Jolla's version if we want a proper linux alternative.

YES! I advocate this position so strongly, I'm actually trying to set up my own copy of Mer on my own tablet right now. Not that I've ever done anything like that before, or have any confidence that I can pull it off. I would absolutely love to see other Mer-based options in the future!

	pichlo	2016-01-27 , 17:15
	Posts: 6,447 \| Thanked: 20,981 times \| Joined on Sep 2012 @ UK	#4133

Originally Posted by ZogG

So company should not treat their customers as customers?

As gerbick says, I think you took it the wrong way. We may have been their customers back in late 2013/early 2014 but their focus has changed since then. They do not want to sell to John and Judy, they want to sell to the likes of Intex or OnePlus. We have fulfilled our purpose and they do not need us any more.

Originally Posted by Copernicus

Ah, the PR. Yeah, I can imagine that Intex' sales in India will drop like a stone once folks there find out that an Indiegogo campaign failed.

I think you took it the wrong way too. The point is that they depend on being perceived as a trustworthy partner. Not by the Intex's customers but by Intex itself. Intex does not need them, they need Intex. Intex can pull out of the deal at any time and there would be no sales of Sailfish phones in India to drop in the first place.

Of course I do not know the details of the Intex deal. For instance, it may be too late for them to pull out. But they can do other things, such as not renew. If I were a CEO of Intex, I would watch very intently how the tabletgate pans out.

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	Copernicus	2016-01-27 , 17:25
	Posts: 1,986 \| Thanked: 7,698 times \| Joined on Dec 2010 @ Dayton, Ohio	#4134

Originally Posted by pichlo

The point is that they depend on being perceived as a trustworthy partner. Not by the Intex's customers but by Intex itself. Intex does not need them, they need Intex. Intex can pull out of the deal at any time and there would be no sales of Sailfish phones in India to drop in the first place.

Point taken. I do believe that Intex is already aware of the train wreck Jolla has gotten itself into, and has already factored in the response. But yeah, if Jolla does find some miraculous way to make the tablet backers happy again (although I personally cannot come up with any alternative future universe in which this could happen), I would imagine it could only help raise their stock in Intex' eyes...

	Dave999	2016-01-27 , 17:36
	Posts: 7,074 \| Thanked: 9,069 times \| Joined on Oct 2009 @ Moon! It's not the East or the West side... it's the Dark Side	#4135

Originally Posted by Copernicus

Yup, they were making truly awesome profits off of their Phone, weren't they...

No, so is that a reason not to deliver to you very few at that point loyal customers? No products, No refund , No reliable info.

Maybe it is maybe it's not.

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Last edited by Dave999; 2016-01-27 at 17:42.

gerbick	2016-01-27 , 17:41
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Originally Posted by Dave999

No, so is that a reason not to deliver to you very few at that point loyal customers? No products, No refund , No reliable info.

It's more complex than that. You'd be better off looking at things in a more sectional view than the way you're stating.

	Dave999	2016-01-27 , 17:45
	Posts: 7,074 \| Thanked: 9,069 times \| Joined on Oct 2009 @ Moon! It's not the East or the West side... it's the Dark Side	#4137

Originally Posted by gerbick

It's more complex than that. You'd be better off looking at things in a more sectional view than the way you're stating.

Both yes and no. You can't make all happy but you can make it fairly good with refund and what ever you do have an proper answer to back up your decision.

Wait...after one year we still have No decision...that's my last point of the three in my previous post and can always handle the first two.

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NokiaFanatic	2016-01-27 , 17:52
Posts: 337 \| Thanked: 891 times \| Joined on Jul 2012 @ Royaume Uni.	#4138

Dave999 - You have been very quiet on the matter of Tabletgate until now - do you have the faith?

	Dave999	2016-01-27 , 18:09
	Posts: 7,074 \| Thanked: 9,069 times \| Joined on Oct 2009 @ Moon! It's not the East or the West side... it's the Dark Side	#4139

Originally Posted by NokiaFanatic

Dave999 - You have been very quiet on the matter of Tabletgate until now - do you have the faith?

Yes. I Do. I do think Jolla will do something for the customers. The tablet is gone, Jolla completely messed it up.

When it comes to Jolla as an Org. Not that much

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	endsormeans	2016-01-27 , 18:17
	Posts: 3,141 \| Thanked: 8,161 times \| Joined on Feb 2013 @ From my Gabriola Island hermitage, near the Edge of the World	#4140

I think after 414 pages of this....this...(oh I got a name for it...just wait..).. and counting ...
It behooves me (gawd ...how often in a lifetime does a person get a chance to use "behooves"?....) to say...
I've come up with a new phrase to coin which (I think is perfect..but that is subjective I suppose...) encompasses the entirety of this fiasco which so many good people have succumbed to ...

I dub this thread and all like her...

"Drama Porn"
it even elevates itself to "Dramedy Porn" (Drama + Comedy = Dramedy) at times...

It appears very addictive...
Even I....
who have no interest in the devices (the os on the other hand is entirely another matter) can't resist the antics of this thread...
(not that I can EVER resist antics..)

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1-n770 (in retirement), 3-n800's / 3-n810's (still in daily use), 5-n900's ((3 are flawless, 1 loose usb ( parts), 1 has no telephony (parts))
3-nexus 5's : 1 w/ Floko Pie 9.1 (running beautifully) waiting for Stable Droid 10 rom, 1 w/ ̶Ubuntu Touch, 1 with Maru OS (intend maemo leste when ready)
1/2 - neo900 pre- "purchased" in 2013. N̶o̶w̶ ̶A̶w̶a̶i̶t̶i̶n̶g̶ ̶r̶e̶f̶u̶n̶d̶ ̶p̶r̶o̶c̶e̶s̶s̶ ̶l̶a̶s̶t̶ ̶f̶e̶w̶ ̶y̶e̶a̶r̶s̶ - neo900 start up declared officially dead -
Lost invested funds.

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Last edited by endsormeans; 2016-01-27 at 18:23.

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