Greetings All,


I am having problems with my new Nokia N810. Right out of the box I had a lot of trouble getting
my N810 to turn on. I'd have to press and hold the ON/OFF button then release the button over and
over again. Sometimes I'd have to repeat this pressing and holding the ON/OFF Button cycle for 8
minutes before the N810 would finally come on! On one occasion I went through this "start up
cycle" for ten minutes and the N810 never turned on!

I took my N810 in to the local Nokia store in Chicago, I explained my problem to one of their
customer service associates. We came to the conclusion that the problem was a faulty NO/OFF
Button. The associates sent my N810 off to the nearest regional repair facility somewhere in
Alabama.

I've just received my newly repaired N810, 10 days after bringing it in for repair. Unfortunately
my N810 is still exhibiting the same problem. The ON/OFF Button had been replaced at the repair
facility so I ruled out the ON/OFF Button as the problem. After further "trouble shooting" I'm
beginning to suspect that the problem is with one the "DEVICE LOCK" features of the N810.
If I turn my N810 off, the only way that I can turn it back on is to plug in the power supply and
wait for the battery charging icon to appear on screen. Once the BATT charging icon comes on
screen I can easily turn on my N810 by pressing and holding down the ON/OFF button. The BATT
charging icon has to be displayed or my N810 will not turn on!

Again, I suspect the problem is in one of the DEVICE LOCK features, I've gone into the control Panel
and Disabled the "AUTOLOCK" feature and all of the other Device Lock functions that I could find.
I also momentarily pressed the ON/OFF button to bring up the "Device MODE" control screen, I
selected the "NORMAL MODE" option from the options list, clicked on OK then exited the control
panel. This did not fix the problem either, pressing and holding down the ON/OFF button still would
not turn on the device. My N810 will only turn on when the power cord is attached, the charging
icon is displayed and the ON/OFF button is pressed and held. I'd appreciate any help that would
help me resolve this troublesome issue. I really like my N810, but is of very limited use if I have to carry
around the power charger and go through this ritual I described above to turn on the device every time.


Sincerely,

Larry Osborne

I have an N810 that has occasionally exhibited these symptoms, albeit not at the rate/consistency that you seem to be experiencing them. I don't know if there's a fix, though, as I have just put up with the occasional inconvenience. It sounds far worse for you.

Have you tried updating your N810 to the latest firmware?

There is known ON/OFF issue with N800 and N810 with some certain earlier firmware. Check your device firmware version in Control panel. If the last digits are NOT 51-3, then you should upgrade your firmware.

Search Nokia web site how to update N810 firmware.

flashing firmware image:

http://maemo.org/community/wiki/HOWT...ImageWithLinux

Hello again,

Thanks to those of you who responded to my earlier post concerning the ON/OFF button on my N810. I too suspected that the problem with the ON/OFF button may have been a firmware issue. That has been ruled out as a cause because I sent it in to Nokia for repair, the repair facility automatically installs the latest firmware updates before returning the device to the owner.

Update: I just shipped my N810 back to the repair facility for the second time -- I've had my N810 in my hands for a total of 3 days, it's been at the Nokia Repair facility or in transit for the other 15 days that I've owned it. I HAVE BEEN VERY DISPLEASED WITH NOKIA'S CUSTOMER SERVICE DEPARTMENT! I will not buy another Nokia product.... EVER!!!