I'm curious what the "normal" wait time is for repair from Nokia. I've seen anywhere from a few weeks, to a few months.

I sent my Nokia 770 in for repair back in July. The touch screen was not behaving as expected. It appeared there was a small section of screen that was not registering correctly.

I sent the device to Nokia, under warranty, back in July.

It's now nearly November, and the device has still not been sent back to me. Nokia's repair status webpage shows that the device was received and is pending review. That was back in July.

I've emailed Nokia a few times between then and now, and each time they inform me that the device needs a replacement part that is on order. They instruct me to call them to "expedite" the warranty process. I have yet to call, but I'm unsure how that will expedite the warranty process when they state:

1) The item needs a replacement part
2) The replacement item has been ordered, but not received
3) The item is covered under warranty - per their customer service

So it's nearly been 4 months, and I still have not received my Nokia 770 from warranty. I ended up buying the N800 (nice upgrade) so I wouldn't be left without a device, and I'm glad I did as I didn't know I'd be 4+ months stuck in warranty status.

Any suggestions? I cannot believe holding a product for nearly 4 months for warranty repair is normal or really acceptable. I'd almost think any business would offer a replacement/upgrade if they can't fix the device in a timely fashion.

Thoughts?

Thanks.

Call the number.

Based on my experiences with a White Screen of Death suffering 770, my guess is that they no longer stock or manufacture parts for the 770 anymore. My status was (and according to the repair site, still is) "waiting for replacement device". If you call the number given, you'll likely will get sent a form to trade up to a N800 for a replacement of the 770.

*Bump*

I just sent my n800 into the repair center (the internal SD card no longer mounted because the little magnet in the door was gone). It got there Tuesday last week (election day in the US). I haven't received any notification that they've received it yet, though. Any idea how long it takes for me to get some kind of word from them?

Lord have mercy. I got it in the mail today. That's incredible!

They really are fast. I had to send my N800 - not booting and N810 - touchscreen dead. both recieved back in less than 2 weeks. Though I was not happy that I had to actually send it, but am happy that I had not needed to wait that long.

:/ Wish I was so lucky, apparently they never received the trade-up form. I have a different number to fax to now, hopefully they'll get it to me soon. My orginal warranty expires in a few days anyway.

i sent my N810 in for repairs monday, it was delivered 10:04 this morning. i hope they dont take long because i just got it like last week and the screen started acting all funny... the problem started out as maybe about 6 vertical lines on the right side of the screen, then spread across to the left, now its like a bunch of thick vertical bars...it looks like (llll llll llll llll llll llll llllllllll) the spaces are where the color is normal... and thats just when its booting up...