The Following 6 Users Say Thank You to sjgadsby For This Useful Post: | ||
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2009-07-16
, 10:44
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Posts: 2,535 |
Thanked: 6,681 times |
Joined on Mar 2008
@ UK
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#1462
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But why, Nokia, they do not tell us or they are in the development of the N900 so official? At what stage of development? What time of year is the expected output? And what year?
It will not kill them, right?
The Following 9 Users Say Thank You to Jaffa For This Useful Post: | ||
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2009-07-16
, 11:23
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Posts: 883 |
Thanked: 980 times |
Joined on Jul 2007
@ Bern, Switzerland
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#1463
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2009-07-16
, 13:44
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Posts: 631 |
Thanked: 1,123 times |
Joined on Sep 2005
@ Helsinki
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#1464
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C'mon guys. You are asking about rovers release date by email from Nokia. Those posts don't tell anything about announcment dates, like they shouldn't. Lets all spam Apple and ask when will iphone 4S be announced.
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2009-07-16
, 22:55
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Posts: 4,672 |
Thanked: 5,455 times |
Joined on Jul 2008
@ Springfield, MA, USA
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#1465
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The only Nokia store I've ever seen was in Heathrow, so I can only speak in regards to my one visit to that one shop. That said, the one employee there demonstrated an impressive wealth of knowledge in regards to the the N810, one that encompassed nearly everything printed on the little info card attached to N810's display stand.
They're retail employees. Their training is far more focused on running the register than it is on the features and top secret release details of not yet announced devices.
The low paid, hourly wage employees answering email messages aren't going to do much better. They're likely doing their best to quickly match incoming email messages with the ready-made replies they've been given. They're not privy to inside information about unannounced products.
Also remember, this is Nokia, whose customer service agents refuse to acknowledge that any Nokia device, tablet or phone, has ever been discontinued. Even if the front line folks have been given training on a new, soon to be released Maemo device, the first, middle, and last part of that training likely stressed that the new device doesn't exist until the day it suddenly does.
Just be patient guys. See it from the positive side: the longer we have to wait, the more time you have to save the money to buy it :-)
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2009-07-16
, 23:10
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Posts: 5,335 |
Thanked: 8,187 times |
Joined on Mar 2007
@ Pennsylvania, USA
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#1466
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Email agents in most companies generally look up their answers in a "knowledgebase" which SHOULD contain the company line on information they give to customers with questions.
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2009-07-16
, 23:31
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Posts: 4,672 |
Thanked: 5,455 times |
Joined on Jul 2008
@ Springfield, MA, USA
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#1467
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But the company line is "don't give out secret information." The yummy details on the Maemo 5 lead device and its release won't be available in that customer service knowledge base until the official announcement goes out.
If Nokia corporate policy was, "don't release secret information...unless someone asks nicely," we wouldn't be holding this exchange now. Peter, qgil, ragnar, and others would have answered every question a few hundred posts back.
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2009-07-17
, 00:57
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Posts: 1,605 |
Thanked: 1,601 times |
Joined on Mar 2007
@ Southern California
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#1468
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So your argument backs up the notion that the rep is correctly communicating the company line. The argument falls back to PR and executive management, who decided to keep such things as "secret." Some would argue that they've not been very successful in communicating to customers or maintaining interest in the new device in the face of increasing competition, in addition to previous terrible hardware support experiences with the other Nokia products so far. (Go ahead.. see if you can get a replacement kickstand.) :P
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2009-07-17
, 13:16
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Posts: 1,097 |
Thanked: 650 times |
Joined on Nov 2007
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#1469
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The Following 10 Users Say Thank You to nilchak For This Useful Post: | ||
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2009-07-17
, 15:30
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Posts: 1,605 |
Thanked: 1,601 times |
Joined on Mar 2007
@ Southern California
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#1470
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In fact we may know more about it than even other division in Nokia - and of course the sales reps sitting in some outlet.
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Tags |
disapointed by nokia, dpad, maemo phone, my tablet is crying, n900, nokia gets it wrong, openmoko, rover, rx-51, rx-71 needed, screen size, smartphone, t-mobile |
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They're retail employees. Their training is far more focused on running the register than it is on the features and top secret release details of not yet announced devices.
The low paid, hourly wage employees answering email messages aren't going to do much better. They're likely doing their best to quickly match incoming email messages with the ready-made replies they've been given. They're not privy to inside information about unannounced products.
Also remember, this is Nokia, whose customer service agents refuse to acknowledge that any Nokia device, tablet or phone, has ever been discontinued. Even if the front line folks have been given training on a new, soon to be released Maemo device, the first, middle, and last part of that training likely stressed that the new device doesn't exist until the day it suddenly does.
maemo.org profile