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Posts: 670 | Thanked: 747 times | Joined on Aug 2009 @ Kansas City, Missouri, USA
#1101
Originally Posted by Bruce View Post
I just called NOKIA USA to check the status of my September 24th preorder. I was informed as others have been that the bluetooth headset was not compatible with the phone and offered a 15% discount instead. But I also was told that the overnight shipping I originally ordered was no longer available so I would be given 1 to 3 day shipping for $1 and that the $19.99 extended warranty I had ordered would be $49.99 if I still wanted it. She assured me that I would maintain my place in the preorder queue even though I was issued a new order number. She said she thought that the N900 was already shipping and I should get mine by the end of the month.

I really love Brightpoint. They really have their act together. Some of the best customer service ever!
I had a horrible experience with Brightpoint. Hopefully, I'll never have to deal with them again. I put in a long post about this earlier in this thread. For easy reference I'll quote it below:

"I just had a bad run-in with NokiaUSA sales. Here's the whole story...

I pre-ordered online back on Sept 4th. A couple of days later I got a call to inform me that my card had been denied. No way, I could buy a nice car with that card! So I call the card company. They say everything's fine, no problem, buy whatever. Call Nokia back, tried again - card is denied. So he tells me to wait 3 days for their system to clear that out and try again. I say let's try another card and see what happens. Ok, works this time! And AFAIK all has been well since. I checked the order now and then, always 'In progress'. Fine, I can wait.

Today, I get another call from Nokia to verify the order. All RIIIGHT!!! This it IT! But, no, the free headset can't be included, so he offers 15% discount instead. Great, I didn't really want the headset anyway, and it saves me about $100. BUT, I have to re-order.

That's where things go bad. Go through all my info again, get a new total and - the card is rejected. The same card I used on the 2nd try for the original pre-order. WTF?? I call the bank, they tell me Nokia tried 3 times to charge the phone and they never denied any of them. Bank gives me a 800 number for Nokia to call to get an authorization code to prove the card is good.

I call NokiaUSA again. They tell me they can't call the bank, I need to call them and get it straightened out, then do the 3-day wait again for their system to clear out my 'rejected card' and try to order again. And they tell me I do not have a N900 on order any more.

That's my limit for the day - I get kinda hot. Talk to a supervisor for 30 minutes. Whadaya mean you can't call the bank? Whadaya mean you can't correct an error in your system? Whadaya do if the same thing happens in 3 days? How do I get my friggin' phone I've waited 3 months for? I get no meaningful answers...

I'm done. I just pre-ordered from Newegg using one of the same cards NokiaUSA said was rejected. I've bought thousands of dollars worth of stuff from Newegg with no problems. I may get my N900 a little later (site says expect Nov 30) but I'll get it. And, the total on the original Nokia pre-order was $699. $559 from Newegg, so I saved $140.

The phone should rock. The NokiaUSA sales department can bite me. "
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#1102
Originally Posted by spinnukur View Post
No stores in DC have it, but I looked at stores in CA since my Father lives there, and guess what...all Best Buy stores in Orange County are showing that they have it in-store. Called up the Long Beach store, they said they don't have it on the floor or in the back, but that their weekly truck arrived this morning and will be unpacked later tonight.

He stated that the system will usually show they have items in-stock, even if the item hasn't been unpacked from the truck. As soon as the truck arrives at the specific store, the system and thus the website get updated to show it's actually in-stock. Guy said to call back in about four hours and he should now for sure.
You're right
http://img42.imageshack.us/img42/3811/19805704.jpg
 
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#1103
Originally Posted by Crashdamage View Post
...
I think you may be on to something. NokiaUSA can take a hike.
 
Posts: 143 | Thanked: 99 times | Joined on Jun 2009 @ Houston
#1104
Originally Posted by Abemelek View Post
You're right
http://img42.imageshack.us/img42/3811/19805704.jpg
That's interesting. I don't see any of that. It says Unavailable to me at every store in orange county...
 
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#1105
Originally Posted by Abemelek View Post
You're right
http://img42.imageshack.us/img42/3811/19805704.jpg
I do the exact same thing and see Unavailable. If it were available, I would make the hour drive to get it!
 
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#1106
Originally Posted by drew View Post
I do the exact same thing and see Unavailable. If it were available, I would make the hour drive to get it!
Says unavailable for me too.
 
Posts: 143 | Thanked: 99 times | Joined on Jun 2009 @ Houston
#1107
Originally Posted by Abemelek View Post
You're right
http://img42.imageshack.us/img42/3811/19805704.jpg
I believe, sir, that you are full of s**t

J/K
 
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#1108
Originally Posted by tpaixao View Post
That's interesting. I don't see any of that. It says Unavailable to me at every store in orange county...
http://www.bestbuy.com/site/olspage....questid=376886

Direct links

http://www.bestbuy.com/site/olspage....questid=376986
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#1109
Originally Posted by spinnukur View Post
http://www.bestbuy.com/site/olspage....questid=376886

Direct link...
Thank you!
 
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Posts: 569 | Thanked: 159 times | Joined on Sep 2009 @ District of Columbia
#1110
Just got this from Amazon

Hello,

I'm sorry for any misunderstanding in this regards.

Looking into your order, I see that item is back-ordered. I'm sorry about this delay--we certainly didn't expect that this would happen.

We expect to receive this item from manufacturer on January 15, 2010, we are expecting we are going to receive this item on this date, but we not sure. Same information we've informed the many of the customers who placed this item.

However, as soon as we receive more stock, we'll ship your order and send you an e-mail to let you know.

Keep in mind that your item may be available via an Amazon Marketplace seller (you'll be able to see if this is the case by conducting a normal product search on Amazon.com). If one of our partner sellers has the item, feel free to cancel your outstanding order and place a new one with Marketplace merchant.

If you haven't received a shipment confirmation by January 16, 2009, let us know by visiting the URL below:

http://www.amazon.com/gp/help/contac...my-stuff.html/

If you'd rather cancel your order, I understand. To cancel your order, go to the URL below and click the "Need to cancel an item?" button:

https://www.amazon.com/gp/css/summar...017545-2475463

I hope this helps. We look forward to seeing you again soon.

Please let us know if this e-mail resolved your question:

If yes, click here:
http://www.amazon.com/rsvp-y?c=hvedwhth3242402151
If not, click here:
http://www.amazon.com/rsvp-n?c=hvedwhth3242402151

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Ramu K.
Amazon.com
We're Building Earth's Most Customer-Centric Company
http://www.amazon.com/your-account

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