thanks for the info..i shall ring nokiausa ttomorrow to see if i can get anything resolve!

i went round and round with this and am trying to work through it as well.


let me know if you were able to get it through.

I wrote about my experience with that recently. There has also been another thread about this: http://talk.maemo.org/showthread.php?t=33522

i was in the same boat yesterday. i gave up on nokia usa/brightpoint and went to newegg. it may be slow but problems with nokia was not worth it.

God Damnit!!!! I am dealing with the same thing.

I called and experienced most everything in the OP - but then got the "declined" message. On the phone with AMEX during that call - and AMEX is saying there is nothing wrong - and nothing preventing the charge. I am sick and tired of getting jerked around.

For everyone having problems with the false "decline", is your shipping address different from your billing address? For those who had the same shipping and billing address, have you had better luck?

Probably like a lot of people here, I chose to have the device shipped to work, since nobody would have been around to sign for the package at home. But, having two addresses in the same order flags the order for potential fraud (I know, because I had to make multiple phone calls to get my pre-order through). Fraud detection and protection are of course good things. But the apparent failure of the system to handle your order after your bona fides are established is a frustration I hope to avoid.

My shipping and billing addresses match. My billing address matches the address registered with the bank. My phone number matches the bank. My e-mail address matches the bank. Every-damn-thing matches everything else. I have no clue why they're flagging my order for fraud and declining.. there is no logical reason.

Same exact issues here. Further madness was their telling me that there is so much fraud that Nokia is threatening to close down the company.

okay here's the follow up.. I just phoned nokiausa sales department regarding my preorder. The sales person said that they had to change to a new e-commerce system and that "ALL old pre orders" would not go thru. yadda yadda yadda, Im sure you guys know about the bluetooth headset that came with the n900 isnt going to work because of firmware problems. She also mentioned that "technical team" are fixing that problem. NokiaUSA is going to call me tomorrow and help me reorder the device without losing my spot in the preorder with a 15% discount on top of that plus the $1 express shipping. She said once the reorder is processed i will get the phone by next week. I hope she isnt BS'ing me, I really want my n900 before thanksgiving :]

I just spent a long time on the phone with "Dennis" at Nokia USA (aka Brightpoint). I had previously called last Friday and been assured that if I called back in 3-5 days, all would be well.

Unfortunately, those reps (one regular customer service person, one "sales support" person) failed to do one crucial thing. They did not actually cancel my Sept. 12 order.

So today when I call back after the necessary 5 days, I'm told that nothing can be done because I still have an outstanding order! And furthermore we can't cancel the order today because that department is closed this late in the day.

So here's the plan. I call on Monday and cancel the order. That starts the infamous 3-5 day clock. Then two things have to happen before it's safe to re-order.

1)The hold on my bank (sometimes visible to me, sometimes apparently there but invisible) must go away. I can check this by calling my bank each day. It's not enough that it does not appear on the on-line banking pages for my account.

2)The cancellation order itself with Nokia/Brightpoint must be completed. I can check this by going to the Track Your Order page.

Once those two things happen, I was _assured_, I can re-order and keep my place in line with my original order date.

Having said all that, I note the possibility of a more timely solution as described in reply #19 just above here. I'll try calling them and asking for that. kin900, please report back if they are able to re-do your order on the spot tomorrow.

Regards to all. KEEP THE FAITH!! This, too will pass.