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Sailfish OS for the Motorola Moto G7 Power (XT1955-5) - (ocean) (9)
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2009-11-28
, 11:11
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Posts: 337 |
Thanked: 160 times |
Joined on Aug 2009
@ München, DE
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#42
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Originally Posted by CrashandDie
I think you meant "ruin" here.
CapGemini and others are far more now than just "consulting companies". They run entire IT departments for major organisations
SCNR, really.
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2009-11-28
, 11:29
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Posts: 262 |
Thanked: 232 times |
Joined on Aug 2009
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#43
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Originally Posted by jfinn
I think this is a good example of where things start going horribly wrong. His constant checking of his bank account and getting his hopes up unnecessarily was more of a user problem, but the way they treated him about it is horrible.
I don't think I've ever been treated as poorly by any company as I have been by the Nokia USA customer service people - they should ALL be fired!
Planning to change the preordering system in the middle of two of the most important product launches (X6) in recent years - idiotic.
Telling customers they'll have to manually reorder - incompetent.
Removing promised discounts and extras - legal liability.
Screwing over the company's strategy by consistently pissing off early adopters - you are FIRED on the spot.
But not at Nokia, it seems.
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2009-11-28
, 12:57
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Posts: 269 |
Thanked: 139 times |
Joined on Mar 2006
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#44
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Welcome to customer service.
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2009-11-28
, 13:25
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Posts: 233 |
Thanked: 170 times |
Joined on Nov 2009
@ Finland
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#45
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Originally Posted by livefreeordie
I'd say you are way better off NOT trusting sales people. Not when it comes to technical specs or availability. They only sell the stuff and at best they know how to read from a spec sheet and sometimes they even know what the stuff they're reading means. They might get a bonus for every sale, but at least their sales numbers are closely monitored, so they're inclined towards saying stuff you want to hear.
There comes a point when you have to be able to trust a salesperson. For example, if I ask about the resolution, I wouldn't expect him to tell me about competitors' better screens (if any), but he shouldn't tell me it's 1080p. Otherwise, why talk to them at all?
My experience of sales people is that the second you, as a buyer, get a bit invested in a product and start finding out stuff about it on the internet, you know more about it than the average sales person (the foot soldiers at least - I've seen amazing exceptions like small photo stores, where the owner is a photographer and knows way more than me and has a LOT more experience. Sadly, brilliant people rarely want to be sales people).
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2009-11-28
, 22:23
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Posts: 83 |
Thanked: 17 times |
Joined on Sep 2009
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#46
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Originally Posted by livefreeordie
If he's saying it's not wrong to moan about Nokia's CONTINUED mishandling of the product launch, then why in the next breath insult people for doing just that?
He's not talking out of both sides of his mouth. He's saying that Nokia's mistake made the problem possible, but the actual problem is still the whining and trolling.
An adult should be able to cope with misunderstanding a shipment notification. Nokia should've realized they need to be more careful. These are separate issues.
And for the record, it's not "just" a misunderstanding of a shipment notification. And if it is indeed a "misunderstanding" then why was there no official word by Nokia stating the actual situation?
The fact is Nokia screwed up big time. So people are going to voice their displeasure. What is not "adult" about that?
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2009-11-29
, 13:02
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Posts: 262 |
Thanked: 232 times |
Joined on Aug 2009
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#47
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Originally Posted by jaysire
Agreed. I never walk into a store without knowing what I want already. But you'd somehow expect better from the flagship store. They even have a guy with a sign that says "Maemo expert".
I'd say you are way better off NOT trusting sales people.
...
My experience of sales people is that the second you, as a buyer, get a bit invested in a product and start finding out stuff about it on the internet
An adult should be able to cope with misunderstanding a shipment notification. Nokia should've realized they need to be more careful. These are separate issues.