Originally Posted by ceroberts75

Please post only if you ordered through the Nokia.com or phone for pre-orders of what you were told, what the changes were, and what the end result was.

this information is going to be going to nokia online management for review to help fix issues they are having.

please keep opinions and cross blogging off to keep the thread on topic with only experiences.

if you have your order numbers, original/new/canceled/replaced and dates of the orders/names of the reps you dealt with, this will help.

I honestly feel bad for those who pre-ordered so far in advance and are getting screwed by Nokia.

I purchased on the Sunday after Thanksgiving. My order was shipped overnight Monday and will be here any minute now.

Originally Posted by renneville

I pre-ordered the N900 from Nokia USA's online store on the 20th of September. I did not mind all the delays as I am a huge fan of Nokia, and was sure that the delays were necessary to improve on the device. When November 18th rolled around, I got pretty excited. I woke up on November 23rd and checked my e-mail for any shipping confirmation. Nada. I figured they would ship it by now because I noticed that my account was charged for a pre-authorization by Nokia on the 19th of November. So I called Nokia and I was told that my pre-order was canceled. I was not notified of this at all, until I called them to check on my order status. The order apparently was canceled due to the incompatibility issues between the bluetooth headset and the N900. They told me I would need to place a new order, at a 15% discount, and assured me that I would not lose my spot on the list. I agreed and placed a new order. However, they could not process my new order and told me that they charges were still pending on my credit card, and until my bank reverses those charges they could not place a new order. Why would they charge my card (pre-authorization or not) if my order was canceled? They told me to call back when the charges were cleared, because they couldn't do anything until my bank clears them.

So I called my bank, and my bank cleared the charges with no problems whatsoever. Now I call Nokia again the next day on November 24th to place the order again. Again I was on hold for 20+ minutes before finally getting to speak to someone. I went through explaining everything and giving all my information again, only to be told the same thing. My order could not be processed due to pending charges on my card. I asked to speak to a supervisor, and they transfered me. The supervisor then told me it was not a problem with my bank, but rather a problem with their system, which flagged my card as being fraudulent because you couldn't place multiple orders with Nokia within the span of 3 business days. So she told me to call back on Saturday, November 28th.

Today, I called them again. The previous charges were already reversed by my bank, and I went through the entire process again, and again, their system declined to process my order, even though my bank said there was no problem. They would not let me talk to anyone higher up, or even anyone the U.S. The call center is based in the Philippines. All they would tell me is that they would escalate my issue. When asked if anyone would call me back to fix this problem, they said probably not. I asked them what I should do now, and they told me there's nothing I can do, and they can't override the system.

I have gone from being extremely excited to buy the N900, to almost not even wanting it anymore due to the frustration brought on by the customer service at Nokia. I want to speak to someone who is actually in charge, but my e-mails only get the same reply telling me to call the same number, which is the same number I've been calling dealing with the customer service in the Philippines.

My order number is: 2910725

Any help on this would be appreciated. I have still yet to be able to place an order.