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2009-12-09
, 11:00
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Posts: 31 |
Thanked: 28 times |
Joined on Oct 2009
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#3282
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I ordered on 24th October and my status still said new up to 2 days ago. I rang twice in between and both time was told that it was ok and that sim free mobile only have a New status till they're despatched.
Two days ago when I rang them, not them ringing me, a helpful lad said that the problem was they had not taken payment for it. He got the machine and took payment there and then (I could here the receipt being printed on one of those handheld credit card jobbie). He said it would be sent out that day. So when I heard nothing yesterday or today I rang up and got Charlotte who was quite rude and told me it would be before Monday!!! When I complained about them taking money and not dispatching she just asked if I wanted to cancel.
I lost the plot and emailled Karl Borges and got this back:
Dear Mr Carr
I will get this looked into immediately and a phone sent today if not already done so.
My sincere apologies.
Karl Borges
CEO
Mobile Phones Direct Ltd
The Courtyard Business Centre
Farmhouse Mews, Thatcham
Newbury, Berkshire
RG18 4NW
I'm now in love with Karl and MPD!!!
Two days ago when I rang them, not them ringing me, a helpful lad said that the problem was they had not taken payment for it. He got the machine and took payment there and then (I could here the receipt being printed on one of those handheld credit card jobbie). He said it would be sent out that day. So when I heard nothing yesterday or today I rang up and got Charlotte who was quite rude and told me it would be before Monday!!! When I complained about them taking money and not dispatching she just asked if I wanted to cancel.
I lost the plot and emailled Karl Borges and got this back:
Dear Mr Carr
I will get this looked into immediately and a phone sent today if not already done so.
My sincere apologies.
Karl Borges
CEO
Mobile Phones Direct Ltd
The Courtyard Business Centre
Farmhouse Mews, Thatcham
Newbury, Berkshire
RG18 4NW
I'm now in love with Karl and MPD!!!
| The Following User Says Thank You to Moley For This Useful Post: | ||
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2009-12-09
, 11:03
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Posts: 57 |
Thanked: 9 times |
Joined on Nov 2009
@ Glasgow, Scotland
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#3283
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Originally Posted by mtagt56
New update from MPD will read shortly
Dear Sir
Thanks you for your MPD order.
We are pleased do confirm dispatch of your phone.
Thank you for your excessive wait.
It is worth noting that your Phone will display the following characteristics
• Pixel Errors
• Random Reboots
• Mic will more than likely not work
• Phone may randomly become self aware and ring random numbers in your contact book (this scenario occurred during the Terminator films, please feel free to research self awareness Skynet)
To add further complications you have a 7 day return policy and it is highly unlikely that we will have our phones switched on nor will be answer any emails. (evil laugh) hahahaha good luck with this one.
Thanks
MPD
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2009-12-09
, 11:04
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Posts: 373 |
Thanked: 40 times |
Joined on Nov 2009
@ Norwich
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#3284
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Originally Posted by ninjaboxergirl
This whole thing is too much to take now. I finally get mine delivered but wait, not to my house where i redirect my post but to my old house thats 2.5 hours away. humpfff!
Good Morning folks,
I hope that some more of us are getting thier devices today- AND I hope beyond anything that they are all working properly. Me? I have just requested a Returns Authorisation Number. GUTTED (again).
Have they given you an authorisation number? did they say how long you might be waiting for a new device?
__________________
i finally have the device and its even better than i could have ever possibley imagined! well done nokia, very well done indeed!
i finally have the device and its even better than i could have ever possibley imagined! well done nokia, very well done indeed!
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2009-12-09
, 11:10
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Posts: 63 |
Thanked: 1 time |
Joined on Dec 2009
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#3285
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Originally Posted by NotTheMessiah
If mine breaks after all this time my next order will be a T1000 and it wont be from MPD, but I guarantee thats where im sending it.
This whole thing is too much to take now. I finally get mine delivered but wait, not to my house where i redirect my post but to my old house thats 2.5 hours away. humpfff!
Have they given you an authorisation number? did they say how long you might be waiting for a new device?
__________________
Ordered 4th December 2009 - Heard didly squat to date-but then again im not expecting too-although advertising on your site order before 3 will be with you next day is false advertising (this is a long signature)phone arrived 10/12/09 at 12.55
Ordered 4th December 2009 - Heard didly squat to date-but then again im not expecting too-although advertising on your site order before 3 will be with you next day is false advertising (this is a long signature)phone arrived 10/12/09 at 12.55
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2009-12-09
, 11:13
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Posts: 57 |
Thanked: 9 times |
Joined on Nov 2009
@ Glasgow, Scotland
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#3286
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Originally Posted by mtagt56
+1 If mine doesnt work either
If mine breaks after all this time my next order will be a T1000 and it wont be from MPD, but I guarantee thats where im sending it.
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2009-12-09
, 11:20
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Posts: 63 |
Thanked: 1 time |
Joined on Dec 2009
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#3287
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Dear Mobile Phones Direct.
It is with the greatest regret that I am returning my Nokia N900, due to a number of issues listed below?
• Multiple reboots
• Video no working
• Mic not working
• Pixel problems
• Random telephone calls to numbers in my phone book (Yes my N900 has become self aware just like skynet)
Talking about Skynet and terminator please find enclosed for my amusement only 1 T1000 which has morphed into a Nokia N97 (You will note this model does everything it says on the box and so much more)
I would appreciate that you return it to sender once the job has been done, if there is nobody around to do that it is programmed to morph back into a N900 and climb back into a pre enclosed SAE.
You assistance and Patience with this matter is appreciated.
Kind Regards
Disgruntled Customer
It is with the greatest regret that I am returning my Nokia N900, due to a number of issues listed below?
• Multiple reboots
• Video no working
• Mic not working
• Pixel problems
• Random telephone calls to numbers in my phone book (Yes my N900 has become self aware just like skynet)
Talking about Skynet and terminator please find enclosed for my amusement only 1 T1000 which has morphed into a Nokia N97 (You will note this model does everything it says on the box and so much more)
I would appreciate that you return it to sender once the job has been done, if there is nobody around to do that it is programmed to morph back into a N900 and climb back into a pre enclosed SAE.
You assistance and Patience with this matter is appreciated.
Kind Regards
Disgruntled Customer
__________________
Ordered 4th December 2009 - Heard didly squat to date-but then again im not expecting too-although advertising on your site order before 3 will be with you next day is false advertising (this is a long signature)phone arrived 10/12/09 at 12.55
Ordered 4th December 2009 - Heard didly squat to date-but then again im not expecting too-although advertising on your site order before 3 will be with you next day is false advertising (this is a long signature)phone arrived 10/12/09 at 12.55
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2009-12-09
, 11:23
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Posts: 999 |
Thanked: 1,117 times |
Joined on Dec 2009
@ earth?
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#3288
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I'm cacking it now!
Knowing my luck my phone will turn up and it will be totally ******ed.
As soon as I get it the first thing I will do is some testing of my own..
Knowing my luck my phone will turn up and it will be totally ******ed.
As soon as I get it the first thing I will do is some testing of my own..
__________________
I like cake.
I like cake.
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2009-12-09
, 11:30
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Posts: 28 |
Thanked: 10 times |
Joined on Nov 2009
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#3289
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Got a despatch email this morning at 9am - status now shows as complete.. here's hoping I get mine today..
Hey Rcampbell... its great yours has been received ..
.. we share same order date, so my fingers are crossed..
Says Sothampton bramch on email, whether thats where mines coming from I aint sure...
Here's hoping we all get ours soon guys.....
Hey Rcampbell... its great yours has been received ..
.. we share same order date, so my fingers are crossed.. Says Sothampton bramch on email, whether thats where mines coming from I aint sure...
Originally Posted by Rcampbell
Greeeat to hear mate!!
I completely understand others being annoyed at MPD for delivering others devices before theirs, even if they ordered months(in some cases) in advance!
Mine came from Reading, which I thought was the lazy store...
Its so worth the wait guys, its simply superb. *no problems so far...*
Here's hoping we all get ours soon guys.....
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2009-12-09
, 11:31
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Posts: 337 |
Thanked: 54 times |
Joined on Oct 2009
@ South Yorkshire
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#3290
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Righto- here's the latest.
Just spoke to MPD online chat. the guy on the other end was very helpful and pleasant (OMG are they actually listening to our complaints?).
I told him I'd sent an email requesting returns wotsit. He said 'that's ok, but have you tried the Nokia N900 Helpline (on the paper in the box).
No I hadn't so I did. Again- extremely helpful, gave me a reference number and told me to take it to Nokia Care's repair outlet where I have to leave it for a day and 'DONT WORRY, THEY WILL SORT IT OUT FOR YOU'.
So there's a challenge.
MORAL OF THE STORY- IF YOU HAVE A PROBLEM, CALL HELPLINE FIRST. IT WARNS YOU THERE IS A LOOONG WAIT BECAUSE OF THE VOLUME OF CALLS BUT I WAITED LESS THAN A MINUTE.
Last edited by ninjaboxergirl; 2009-12-09 at 11:38.
Just spoke to MPD online chat. the guy on the other end was very helpful and pleasant (OMG are they actually listening to our complaints?).
I told him I'd sent an email requesting returns wotsit. He said 'that's ok, but have you tried the Nokia N900 Helpline (on the paper in the box).
No I hadn't so I did. Again- extremely helpful, gave me a reference number and told me to take it to Nokia Care's repair outlet where I have to leave it for a day and 'DONT WORRY, THEY WILL SORT IT OUT FOR YOU'.
So there's a challenge.
MORAL OF THE STORY- IF YOU HAVE A PROBLEM, CALL HELPLINE FIRST. IT WARNS YOU THERE IS A LOOONG WAIT BECAUSE OF THE VOLUME OF CALLS BUT I WAITED LESS THAN A MINUTE.
__________________
Very proud owner of the superb N900 since December 09.
Very proud owner of the superb N900 since December 09.
Last edited by ninjaboxergirl; 2009-12-09 at 11:38.
Dear Sir
Thanks you for your MPD order.
We are pleased do confirm dispatch of your phone.
Thank you for your excessive wait.
It is worth noting that your Phone will display the following characteristics
• Pixel Errors
• Random Reboots
• Mic will more than likely not work
• Phone may randomly become self aware and ring random numbers in your contact book (this scenario occurred during the Terminator films, please feel free to research self awareness Skynet)
To add further complications you have a 7 day return policy and it is highly unlikely that we will have our phones switched on nor will be answer any emails. (evil laugh) hahahaha good luck with this one.
Thanks
MPD
Ordered 4th December 2009 - Heard didly squat to date-but then again im not expecting too-although advertising on your site order before 3 will be with you next day is false advertising (this is a long signature)phone arrived 10/12/09 at 12.55