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2009-12-09
, 11:35
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Posts: 28 |
Thanked: 10 times |
Joined on Nov 2009
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#3292
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This whole thing is too much to take now. I finally get mine delivered but wait, not to my house where i redirect my post but to my old house thats 2.5 hours away. humpfff!
Have they given you an authorisation number? did they say how long you might be waiting for a new device?
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2009-12-09
, 11:35
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Posts: 373 |
Thanked: 40 times |
Joined on Nov 2009
@ Norwich
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#3293
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Righto- here's the latest.
Just spoke to MPD online chat. the guy on the other end was very helpful and pleasant (OMG are they actually listening to our complaints?).
I told him I'd sent an email requesting returns wotsit. He said 'that's ok, but have you tried the Nokia N900 Helpline (on the paper in the box).
No I hadn't so I did. Again- extremely helpful, gave me a reference number and told me to take it to Nokia Care's repair outlet where I have to leave it for a day and 'DONT WORRY, THEY WILL SORT IT OUT FOR YOU'.
So there's a challenge.
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2009-12-09
, 11:36
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Posts: 3,203 |
Thanked: 1,391 times |
Joined on Nov 2009
@ Worthing, England
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#3294
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Righto- here's the latest.
Just spoke to MPD online chat. the guy on the other end was very helpful and pleasant (OMG are they actually listening to our complaints?).
I told him I'd sent an email requesting returns wotsit. He said 'that's ok, but have you tried the Nokia N900 Helpline (on the paper in the box).
No I hadn't so I did. Again- extremely helpful, gave me a reference number and told me to take it to Nokia Care's repair outlet where I have to leave it for a day and 'DONT WORRY, THEY WILL SORT IT OUT FOR YOU'.
So there's a challenge.
They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty.
If a repair is impossible or unfeasible, you must then be offered a replacement. Due to the emphasis on proportionality in this legislation, you must give the seller reasonable time to repair or replace before demanding your money back and you should be aware that any refund given may well take account of any use you have had of the goods since you took possession of them. If you do not want the seller to repair or replace, or they have told you they are unable to, you can then request they reduce the purchase price to an appropriate amount, although this does not affect your ability to take return the item if something else goes wrong
The Following User Says Thank You to noobmonkey For This Useful Post: | ||
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2009-12-09
, 11:37
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Posts: 373 |
Thanked: 40 times |
Joined on Nov 2009
@ Norwich
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#3295
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.. oh thats a real bummer dude... so sorry to hear!!
chin up eh?.. soon you'll be playing away with it!
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2009-12-09
, 11:41
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Posts: 3,203 |
Thanked: 1,391 times |
Joined on Nov 2009
@ Worthing, England
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#3296
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yeah not as soon as id like tho. not got time to got get it till satruday now. Just hope i dont get a half bricked one :/
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2009-12-09
, 11:43
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Posts: 337 |
Thanked: 54 times |
Joined on Oct 2009
@ South Yorkshire
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#3297
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Hey Ninja, you must be having a nightmare
Please re-read the last post i made on this subject here
the bit that seems to be happenning is
The other key bit is about reasonable time:
- i know you just want to get it sorted quickly - but the official/legal route will provide you the most backing if something goes wrong again
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2009-12-09
, 11:46
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Posts: 373 |
Thanked: 40 times |
Joined on Nov 2009
@ Norwich
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#3298
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it does make for a sexy looking brick though![]()
- imagine a house made out of bricked N900's - James May's new creation maybe?
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2009-12-09
, 11:48
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Posts: 373 |
Thanked: 40 times |
Joined on Nov 2009
@ Norwich
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#3299
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2009-12-09
, 11:55
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Posts: 999 |
Thanked: 1,117 times |
Joined on Dec 2009
@ earth?
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#3300
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hmmm maybe i'll shut up about the bodged delivery by RM. Think im moaning too much now.
The Following User Says Thank You to johnel For This Useful Post: | ||
Most people are posting frustrations on here, and not everyone is posting their Joy.
This does not mean i do not feel sympathy for the broken device users, i really really do. And i hope that they are able to get a new device quickly, and painlessly - and the enw device works fine for them.
I'll be posting my non-compaison review in a different thread later tonight when i get time
For those still waiting - good luck and speedy delivery is wished upon you
----------- Follow me on Twitter here
----------- My Photography Website and Blog is here
----------- Author of the N900 Health Check Application ----------- New Version in Extras Devel (Dec 2010 - 2.9.10)
----------- Are you on the N900 World Map? - http://pininthemap.com/maemo - masterpin: shotgun
----------- What apps do you want to see on the n900 or in MeeGo in the future? -