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2009-12-10
, 10:03
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Posts: 107 |
Thanked: 16 times |
Joined on Dec 2009
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#3482
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Originally Posted by johnel
I will be having a few words...........maybe a few swear words........
So that means your Vodafone contract goes without the phone ?
Technically this means a few days of your contract will be "wasted".
Maybe you can wangle free delivery or a blutooth headset as compensation or "goodwill" gesture?
Once I've got a phone I can make the call on!
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2009-12-10
, 10:05
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Posts: 291 |
Thanked: 134 times |
Joined on Dec 2009
@ North-west, UK
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#3483
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Originally Posted by dmcconachie
That's some of the best news I've had all week.
Just spoken to MPD and they received a large shipment of N900s this morning and are hoping to fill most orders today with expected delivery in the next 48 hours!
I won't hold my breath but this sounds hopeful!
maybe I'll not send this email to the MD until tomorrow just to give 'em a chance to sort stuff out today then...
__________________
Go on, press the 'thanks' link, you know you want to
Go on, press the 'thanks' link, you know you want to
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2009-12-10
, 10:09
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Posts: 28 |
Thanked: 1 time |
Joined on Dec 2009
@ UK
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#3484
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Goodmorning... Just a quick update for those of you still waiting.
I emailed Karl last night, basically reiterating to him that a lot of us have still not recieved our phones, and we can't get in touch with anyone at customer services.
He replied:
Dear Suraj
Not a problem and thank you for your email. I will talk to our webshop manager to ensure that your phone is being delivered this week. I do know that all N900 orders have been passed to our Nokia stores for dispatch.
Please expect David Urch to contact you later today with an update on delivery and accept my apologies for this delay.
Karl Borges
CEO
"I do know that all N900 orders have been passed to our Nokia stores for dispatch."
I believe MPD have done there part, in that they've got the phone to the stores ready to be despatched. So the delay is now with the stores, who are presumably rushed off their feet trying to get them all sent out. Shouldn't be too long now! Hang in there guys.
I emailed Karl last night, basically reiterating to him that a lot of us have still not recieved our phones, and we can't get in touch with anyone at customer services.
He replied:
Dear Suraj
Not a problem and thank you for your email. I will talk to our webshop manager to ensure that your phone is being delivered this week. I do know that all N900 orders have been passed to our Nokia stores for dispatch.
Please expect David Urch to contact you later today with an update on delivery and accept my apologies for this delay.
Karl Borges
CEO
"I do know that all N900 orders have been passed to our Nokia stores for dispatch."
I believe MPD have done there part, in that they've got the phone to the stores ready to be despatched. So the delay is now with the stores, who are presumably rushed off their feet trying to get them all sent out. Shouldn't be too long now! Hang in there guys.
__________________
Follow me on Twitter @SurajMeghani
Follow me on Twitter @SurajMeghani
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2009-12-10
, 10:11
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Posts: 3,203 |
Thanked: 1,391 times |
Joined on Nov 2009
@ Worthing, England
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#3485
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Originally Posted by S11RXJ
Karl is a busy boy!
Goodmorning... Just a quick update for those of you still waiting.
I emailed Karl last night, basically reiterating to him that a lot of us have still not recieved our phones, and we can't get in touch with anyone at customer services.
He replied:
Dear Suraj
Not a problem and thank you for your email. I will talk to our webshop manager to ensure that your phone is being delivered this week. I do know that all N900 orders have been passed to our Nokia stores for dispatch.
Please expect David Urch to contact you later today with an update on delivery and accept my apologies for this delay.
Karl Borges
CEO
"I do know that all N900 orders have been passed to our Nokia stores for dispatch."
I believe MPD have done there part, in that they've got the phone to the stores ready to be despatched. So the delay is now with the stores, who are presumably rushed off their feet trying to get them all sent out. Shouldn't be too long now! Hang in there guys.
- he needs to post another post on here i feel, just to advise the people still waiting on simple escalation procedures so he personally doesnt get flooded - (Or maybe provide a contact/email address for Maemo waiters!) - Get in the spirit of the community and all
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2009-12-10
, 10:15
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Posts: 31 |
Thanked: 8 times |
Joined on Dec 2009
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#3486
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Just got this email from MPD;
Dear Customer
Please be advised that we expect that all credit checked and approved/outstanding N900 pre-orders to be dispatched today for a pre-1pm delivery tomorrow.
Due to the popularity of this handset, and Nokia stock delays which were out of our control, we have this week shipped a huge quantity of N900’s which have stretched our staff and IT systems to the limit (which will all be upgraded in the new year in order to provide a much better service). Our web team are doing all they can to respond to individual emails and calls, but if you have already received an email advising that your N900 is ‘ready for dispatch’ you should receive it tomorrow Friday 11th December by Royal Mail Special Delivery.
If we have requested from you more information or a PAC code in order to complete your order which you have not yet sent, please contact us by email at webshop@nokiaretail.co.uk clearly marking your email; ‘More Information’ or ‘PAC’ plus provide your order number.
Again, please accept our sincere apologies for the delays in shipping your N900.
Kind regards
David Urch
Webshop Fulfilment Manager
There's hope guys! At least now we know we'll have it by tomorrow.
Dear Customer
Please be advised that we expect that all credit checked and approved/outstanding N900 pre-orders to be dispatched today for a pre-1pm delivery tomorrow.
Due to the popularity of this handset, and Nokia stock delays which were out of our control, we have this week shipped a huge quantity of N900’s which have stretched our staff and IT systems to the limit (which will all be upgraded in the new year in order to provide a much better service). Our web team are doing all they can to respond to individual emails and calls, but if you have already received an email advising that your N900 is ‘ready for dispatch’ you should receive it tomorrow Friday 11th December by Royal Mail Special Delivery.
If we have requested from you more information or a PAC code in order to complete your order which you have not yet sent, please contact us by email at webshop@nokiaretail.co.uk clearly marking your email; ‘More Information’ or ‘PAC’ plus provide your order number.
Again, please accept our sincere apologies for the delays in shipping your N900.
Kind regards
David Urch
Webshop Fulfilment Manager
There's hope guys! At least now we know we'll have it by tomorrow.
__________________
Ordered 28/11/09 (Vodafone £35pm) - 08/12/09: Ready For Despatch - 11/12/09: Order Complete & phone delivered
Ordered 28/11/09 (Vodafone £35pm) - 08/12/09: Ready For Despatch - 11/12/09: Order Complete & phone delivered
| The Following 3 Users Say Thank You to Young_mario For This Useful Post: | ||
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2009-12-10
, 10:16
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Posts: 28 |
Thanked: 1 time |
Joined on Dec 2009
@ UK
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#3487
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Thanks Mario - fingers crossed!
__________________
Follow me on Twitter @SurajMeghani
Follow me on Twitter @SurajMeghani
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2009-12-10
, 10:18
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Posts: 388 |
Thanked: 115 times |
Joined on Oct 2009
@ London, UK
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#3488
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Just spoke to a really nice guy who called me (cause I emailed the boss last night) and said that my order has been allocated to a store, the store will be receiving 500 phones today, and will be sending them out. Worst case I'll get it on Monday.
Slightly happier
Slightly happier
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2009-12-10
, 10:18
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Posts: 43 |
Thanked: 6 times |
Joined on Dec 2009
@ Kent, England
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#3489
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Would be nice if its tomorrow as just by chance I have the day off.
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2009-12-10
, 10:21
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Posts: 291 |
Thanked: 134 times |
Joined on Dec 2009
@ North-west, UK
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#3490
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Originally Posted by noobmonkey
He should be flooded. The quality of the customer service his company is providing is shocking !
he personally doesnt get flooded
So they got a lot of orders ? Hire some agency staff (who can start the next day) to do ! It's not hard...
__________________
Go on, press the 'thanks' link, you know you want to
Go on, press the 'thanks' link, you know you want to
I think most people do!
I like cake.