Active Topics
-
The N900 is now 15 years old! (9)
to Nokia N900 by Arno_11 - 5 hrs, 45 mins ago -
Sailfish OS for the Motorola Moto G7 Power (XT1955-5) - (ocean) (4)
to SailfishOS by Maemish - 5 days, 18 hrs ago - more...
|
2009-12-14
, 17:07
|
|
Posts: 26 |
Thanked: 7 times |
Joined on Oct 2009
|
#12
|
I have to disagree with you AnimalMind. I applaud RM42's efforts and have sent you my info. Please add it to the others and keep us posted of any replies.
When a business does something like this, making a "stink" is the only real recourse we have. And if our voices are loud enough, I can assure you the higher ups at Dell will hear about it and do something to resolve this problem.
When a business does something like this, making a "stink" is the only real recourse we have. And if our voices are loud enough, I can assure you the higher ups at Dell will hear about it and do something to resolve this problem.
|
|
2009-12-14
, 17:31
|
|
Posts: 42 |
Thanked: 4 times |
Joined on Sep 2009
|
#13
|
Argoldst,
Why wait for them to realize there error and just not hit them where it hurts, there pocket book. We are a dell reseller and I can tell you there shipping times suck! We have waited months for a printer and a printer tray but you know what, we still order from them cause they make suppior products in the computing world.
Now when it comes to a phone they are reselling you have tons of options! Cancel your order with Dell and look elsewhere. This will hurt them much more then filing a BBB complaint. Does anyone even care about BBB anymore?
Why wait for them to realize there error and just not hit them where it hurts, there pocket book. We are a dell reseller and I can tell you there shipping times suck! We have waited months for a printer and a printer tray but you know what, we still order from them cause they make suppior products in the computing world.
Now when it comes to a phone they are reselling you have tons of options! Cancel your order with Dell and look elsewhere. This will hurt them much more then filing a BBB complaint. Does anyone even care about BBB anymore?
|
|
2009-12-14
, 17:33
|
|
Posts: 968 |
Thanked: 974 times |
Joined on Nov 2008
@ Ohio
|
#14
|
@AnimalMind
1) I "paid" around $100 less at Dell than anything currently offered. I don't want to pay more just to get it sooner.
2) Dell should honor the order in which the orders were placed.
3) A company shouldn't offer a low price on an item, then instead of just canceling the order for a price "misprint", ship to others that ordered later (for a higher price), and hope the low price people cancel.
I'll forward my info later. I would suggest limiting the initial BBB complaint to include only Dell customers who ordered before the first shipment and still have not had their order shipped. Also people who ordered before the latest order date that we have confirmed to ship. If an order from 12/1 shipped anybody that ordered 12/2 or later should not be included yet. It will only serve to confuse the issue with "legitimate" supply problems.
The complaint is against Dell. Adding info on other vendors might be useful if the complaint were against Nokia, but otherwise will just cloud the issue.
*EDIT* That extra $100 hurts me more than the loss of a sale would hurt Dell.
1) I "paid" around $100 less at Dell than anything currently offered. I don't want to pay more just to get it sooner.
2) Dell should honor the order in which the orders were placed.
3) A company shouldn't offer a low price on an item, then instead of just canceling the order for a price "misprint", ship to others that ordered later (for a higher price), and hope the low price people cancel.
I'll forward my info later. I would suggest limiting the initial BBB complaint to include only Dell customers who ordered before the first shipment and still have not had their order shipped. Also people who ordered before the latest order date that we have confirmed to ship. If an order from 12/1 shipped anybody that ordered 12/2 or later should not be included yet. It will only serve to confuse the issue with "legitimate" supply problems.
The complaint is against Dell. Adding info on other vendors might be useful if the complaint were against Nokia, but otherwise will just cloud the issue.
*EDIT* That extra $100 hurts me more than the loss of a sale would hurt Dell.
__________________
*Consumer*, not a developer! I apologize for any inconvenience.
My script to backup /home and /opt
Samsung Galaxy S Vibrant, Huawei S7, N900(retired), N800(retired)
*Consumer*, not a developer! I apologize for any inconvenience.
My script to backup /home and /opt
Samsung Galaxy S Vibrant, Huawei S7, N900(retired), N800(retired)
| The Following User Says Thank You to lemmyslender For This Useful Post: | ||
|
|
2009-12-14
, 17:54
|
|
Posts: 68 |
Thanked: 8 times |
Joined on Nov 2009
|
#15
|
Originally Posted by AnimalMind
In general its a wise axiom that consumers have the power by spending their dollars, but you clearly have not paid attention to the relevant threads and now you're running your mouth about how it makes your skin crawl? You make my skin crawl. Let me repeat so it sinks in, You make my skin crawl. You received your phone, now you presume to give us bad advice with a snooty attitude. What exactly do you mean "Patience is a virtue"? I ordered 11/5/2009 and my order is now delayed to 1/20/2010. Meanwhile Dell has shipped to people who ordered 11/25/2009 so they received a few days later. They have terrible customer service, they are aware of the error and have not made any effort to keep any of us informed. Now you want me to cancel my order. Canceling my order is not holding them accountable, Dell would prefer if those who ordered 11/5/2009 canceled our orders because the price was $442. So next time before you run your mouth you should think first.
rm42,
Patience is a virtue! Things like this make my skin crawl. You have multiple options but instead you have taken it upon yourself to open a complaint against on of the biggest computer manufacturers in America. Unfortunately I doubt your complaint will hold much water if any at all.
Why not cancel your order, order it from somewhere else and get it tomorrow. I ordered mine from newegg last week and had it the next day. I am not sure what is stopping you from doing this other than the desire to order from Dell.
So instead of wasting your time and starting a war with Dell that will more than likely lead to nothing, why not be proactive, cancel your order and order it somewhere else.
Didn't mean to be redundant but sometimes people have to hear it twice for it to sink in.
Now get out of our thread.
Last edited by zartan; 2009-12-14 at 17:58.
|
|
2009-12-14
, 18:05
|
|
Posts: 521 |
Thanked: 296 times |
Joined on Sep 2009
|
#16
|
Originally Posted by zartan
Meanwhile Dell has shipped to people who ordered 11/25/2009 so they received a few days later. They have terrible customer service, they are aware of the error and have not made any effort to keep any of us informed. Now you want me to cancel my order. Canceling my order is not holding them accountable, Dell would prefer if those who ordered 11/5/2009 canceled our orders because the price was $442. So next time before you run your mouth you should think first.
Now get out of our thread.
To be honest, I think the issue is more with Nokia than with Dell. I believe Dell relies solely on Nokia to fullfill the orders and its Nokia that is giving the BS dates and shipping stuff out in random order.
The only power Dell has to to threaten to stop selling Nokia phones as its hurting Dell's reputation. This is what Dell should do to make Nokia ship out the phones.
|
|
2009-12-14
, 18:13
|
|
Posts: 68 |
Thanked: 8 times |
Joined on Nov 2009
|
#17
|
Originally Posted by bugelrex
You may be right, however our orders are through Dell and Dell has been aware of the issue and not pursued our interests. Dell has the power to get in contact with Nokia, find out what has happened and pressure them into taking action, so I'm taking it up with Dell.
To be honest, I think the issue is more with Nokia than with Dell. I believe Dell relies solely on Nokia to fullfill the orders and its Nokia that is giving the BS dates and shipping stuff out in random order.
The only power Dell has to to threaten to stop selling Nokia phones as its hurting Dell's reputation. This is what Dell should do to make Nokia ship out the phones.
|
|
2009-12-14
, 18:13
|
|
Posts: 26 |
Thanked: 7 times |
Joined on Oct 2009
|
#18
|
Originally Posted by bugelrex
This isn't true. Dell made the sales. While they have to pass those sales out to the shipper (Nokia direct or someone else), they don't go around telling the shipper what they paid. They don't say "hey Nokia, we sold this phone for 442 and this phone for 550".
To be honest, I think the issue is more with Nokia than with Dell. I believe Dell relies solely on Nokia to fullfill the orders and its Nokia that is giving the BS dates and shipping stuff out in random order.
The only power Dell has to to threaten to stop selling Nokia phones as its hurting Dell's reputation. This is what Dell should do to make Nokia ship out the phones.
The ONLY real answer here is that dell wants to earn the money on the higher profit margin phones they sold then the lower ones sold on 11/5.
This is TOTALLY unethical and needs to be confronted head on. Don't blame Nokia or anyone else. That is purely Dell trying to divert the heat they created. Dell made the sale, dell is responsible.
And if there was such an issue of really being back ordered, all they have to do is stop accepting new preorders (the ones taken after 11/5) until all back orders were filled. Problem solved.
| The Following User Says Thank You to argoldst For This Useful Post: | ||
|
|
2009-12-14
, 18:15
|
|
Posts: 144 |
Thanked: 22 times |
Joined on Nov 2009
|
#19
|
Originally Posted by rm42
Really not going to happen, yes they screwed your order up but they have a duty to the customers that ordered after you aswell.
I have a case number pending with Dell and one of their customer care specialist is handling my case. I have proved to them that several orders that were placed after mine have already been shipped. One order number was placed more than 20 days after mine and has been shipped. Since the last time I spoke with Dell, I have been collecting more order numbers from others that placed their orders after mine and have already received them, and that were kind enough to share them with me.
I am done waiting quietly! I am writing an email to Dell tomorrow telling the specialist handling my case that if by Wednesday I have not heard of a firm delivery date of sometime before the end of the year, for all of us that ordered on November 5th, I am going to start processing and organizing a massive complaint to the Better Business Bureau.
To do so, I will use one of my very popular technology blogs to make the situation very public and to gather and organize people who have been likewise victimized.
http://www.themaemo.com/
or (depending if the folks at themaemo.com approve or not)
http://temporaryland.wordpress.com/
(I am sure other fellow bloggers, like Engadget and Gizmodo, will help us run the story as well.)
I will be gathering names and order numbers to include in the complaint to the BBB. (People who have ordered through vendors other than Dell will be welcome to join the complaint.)
If you are interested in joining the joint complaint, you can start sending me your emails with the following information:
Name - Order Number - Date Ordered
Send me your emails to rmcorrespond@google'smailservice.com
(substitute google'smailservice for gmail, trying to thwart the spammers)
The information will be shared with the Better Business Bureau (to prove the merit of our complaint) and with no one else.
Who is in?
Unfortunatly you never recieved yours and they did **** happens all you will gain from this is further delay and maybe eventually get your order
|
|
2009-12-14
, 18:23
|
|
Posts: 68 |
Thanked: 8 times |
Joined on Nov 2009
|
#20
|
Originally Posted by Footballdt23
Honestly why would you even bother with posting that? Lots of us that ordered on 11/5 haven't received ours. The whole point of a preorder is so that we get ours BEFORE those who order later. Otherwise it should be called a randomorder or in this case a postorder.
Really not going to happen, yes they screwed your order up but they have a duty to the customers that ordered after you aswell.
Unfortunatly you never recieved yours and they did **** happens all you will gain from this is further delay and maybe eventually get your order
If nothing else, publicizing our experiences with Dell will detract some customers from them, fully deserved. That in itself makes us feel a little better so its fully worth it. At best we might get our phone faster and some compensation for their mess up.
 |
| Tags |
| bbb, best practice, complaint, consumer advocacy, delay, dell, n900, order, order numbers, shipments |
«
Previous Thread
|
Next Thread
»
|
All times are GMT. The time now is 23:27.
Patience is a virtue! Things like this make my skin crawl. You have multiple options but instead you have taken it upon yourself to open a complaint against on of the biggest computer manufacturers in America. Unfortunately I doubt your complaint will hold much water if any at all.
Why not cancel your order, order it from somewhere else and get it tomorrow. I ordered mine from newegg last week and had it the next day. I am not sure what is stopping you from doing this other than the desire to order from Dell.
So instead of wasting your time and starting a war with Dell that will more than likely lead to nothing, why not be proactive, cancel your order and order it somewhere else.
Didn't mean to be redundant but sometimes people have to hear it twice for it to sink in.