My N800 is in "quarantine" - I swear I removed the memory cards with all my videos...

Apparently "quarantine" is where the repairs are checked to ensure the fault is corrected, which is nice. The workshop manager is being chased for an update as the turn around is supposed to be 7-10 days and my device arrived 16 March.

At least you know where yours is. After getting a lawyer involved to "educate" Nokia on the law as regards "Theft by Conversion", I finally got the following:



I can guarantee that I will NEVER buy another Nokia product after this, and that all my current and past clients are going to be made aware that they should only buy Nokia products if they can afford to write-off broken items. Because this level of "support" is horrible. I've had better experiences with Dell, and I don't like Dell (usually recommend IBM... guess why...).

If there's anyone at Nokia listening, I would be worried less about whether Java enhances the user experience or not, and more worried about getting the repair chain fixed.

I think that, as has been stated elsewhere, the problem is Nokia are geared up to repair mobile phones and the Tablets are a bit of a curve ball (to use American sporting parlance which I don't fully understand!)

I suspect Dell are good at fixing computers, but may not be so hot when asked to repair an esoteric device they've only recently introduced and have only sold in (relative) small quantities.

I'm not excusing Nokia here - they should be excellent at repairing everything they sell - I'm just trying to put it into some sort of context. Not that it helps much. I have this vision where the Nokia computer system demands an IMEI number for every device that is received for repair, and the poor repair techs have to use a manual work around just to process Internet Tablets as Nokia haven't bothered to update their tracking software since they believe the cost outweighs the problem.

I totally agree that Nokia need to focus on improving the repair chain if they intend to continue with Internet Tablets in future - the reality is that Nokia needs to reinvent itself as a "devices" company as it is no longer just a "mobile phone" company.

The best way for Nokia to improve is to receive good, solid, informative feedback. The complaints directed here need to also go there. It's unfortunate that people here are experiencing this and I don't mean to be a buttwad for saying it, but this does tend to be the experience of early adopters. :/

On a positive note, I repaired a bad touchscreen problem by myself with no instructions! I described the adventure in another post somewhere...

Ooo, very good guess. I think you miss on the motive, but the cause... well... :x

Hi Texrat, I'd be happy to relate my own experience with the repair snafu (still ongoing) to any appropriate channels. Where might that be? Feel free to post me privately if you don't want to open the floodgates too widely.

I did reply with my concerns to the "Eight Question" feedback they give for service. But if it's like most organizations, that's used more to evaluate the support people than to evaluate if the company itself has issues.

I would also be more than "happy" to relate a more extensive version of my trials and travails to another location if there's some assurance that I'm sending it to someone who can make a difference.

As for the touchpad repair, I'd love to read the story if you can figure out where you posted it. So I can see if it's something I could have tried rather than what has ended up happening.

Oh, and as far as that goes, Nokia has indicated that they've decided that I need a new unit, but can't tell me when they will have one in stock, and/or when it will ship. Wish I could get people to pay me $400 and then tell them they might get their merchandise some day, possibly, in the future. I find it somewhat telling that they never state that they actually found the old unit...

There was an email address on maemo... I forget it offhand, something like qa@maemo.org. That's one venue. Another is Dr. Jaaksi's blog. Right now it's filling up with venting...

In this case it's both, although obviously not the company as a whole but rather this specific segment.

I took my N800 to Nokia Flagship Store in Helsinki. It seems that problem was well known to the tech support staff over there, because they did not need any extensive explanations about what's wrong with the device. The support person told me that, to his knowledge, there has been at least one complaint about the same issue. He said the device should be back fixed within a week.

As I suspected, the Americas reorganization and plant closures *could* be affecting the repair chain. That wouldn't explain issues in England and elsewhere.

Nah, the UK repair chain is just very poor at communicating and certainly is in no hurry to ship back a device that has been fixed over two weeks ago! I phoned them on Friday and they said I should have it Tuesday at the latest. Yeah right.

The repair chain in the UK are probably not used to dealing with individuals as most people "buy" phones as part of a contract with the network or through a retailer - if the phone develops a fault, it's down to the network/retailer to fix the phone by organising the repair with a Nokia repair center. I'm sure the experience for a business is better than it is if you attempt to go this route on your own. Quite often you get a replacement phone no questions asked, so any delays due to the repair chain are irrelevant although the one time I did have to get a Nokia phone repaired (via a retailer) it took about 3 weeks - I borrowed a shop phone in the meantime, a horrible brick of a phone!