Hi Milhouse

Sorry I'm late, I got distracted by Midsummer Murders!

I've flashed the latest firmware and the left hand area of the screen shows nothing wrong. Maybe worth flashing back just to double check.

Unfortunately for me, it didn't make the slider any better. I have a dead area on the right hand side, in the middle of the slider when in full screen mode, approx 8mm (alongside where the drilled holes start). I personally may have an option to exchange mine through the retailer, so this may be quicker than Nokia repair.

After two devices both with different faults, its a shame. From the little time I spent with it, I found it is great to use, the software has been fine, but the hardware seems to let Nokia down. Though I accept it is a new device and I'm probably just unlucky. Though I've owned many Nokia phones without any problems. Maybe third time lucky.

Anyway Milhouse, I hope things go alright with yours.

Cheers
Rich
Edited

My N800 has a touchscreen issue too. I bought it in february, and that's long after the fixes mentioned in this post.
The right side slowly becomes less sensitive as the device warms up. Not to the point that it won't work at all, but considerable nevertheless.
I won't bring it in for repair as I don't trust Nokia support with it.

The touchscreen of the N800 in general is not as good as touchscreens on other portable devices like PocketPC's. My HP iPaq has a WAY beter screen that is much more responsive. It's a treat after using the N800.

N800: click, -wait-, action
PocketPC: click, action!

A shame really.

Thanks for trying richie. I just reflashed with 2.2006.51-6 and it's identical In fact i've noticed there's a slight sensitivity issue in the top left corner as well.

Oh well, at least it's better than it was but Nokia really, really need to improve here as devices with faulty touchscreens is not acceptable in the long term. I expect perfection - no dead pixels and an accurate touchscreen over the entire surface area isn't asking too much, is it?!

I also have an area that is not very sensitive (not quite dead yet) on the right middle of the touchscreen. Makes the "backspace" key and scrollbar hard to navigate.

Jae

My device came from repair yesterday. It took 5 business days for Nokia Finland to repair it. They simply replaced the LCD. I cannot see any sensitivity issue anymore :-)

Just to keep everyone up to date...

As expected, letter from my legal eagle to Nokia US was met with a rather generic form letter. Still haven't received the device, or any notification of when I will receive the device, so now it's a question of whether I want to front the money to go ahead and sue, or just walk away and let Nokia keep my $400.

While I was originally interested in taking this all the way through the court system, I'm now thinking that it isn't worth making the point. Even if I get my $400 and lawyer fees back, I'm going to be out a fair bit of time I could be charging to clients. And I doubt the financial inconvenience would even be noticed by Nokia.

So I'm thinking I'm just going to write off the cost, and make a point to never buy another Nokia product again. Which isn't as fulfilling as taking a big corporation to court with an almost guaranteed to win case, but is probably better for me personally in the long run.

FWIW,
Ewan

It seems that my fireworks went off too early. After not-even-a-day long use I noticed that dead zone started to develop on the new display. It was perfectly responsive when came back from service and now again it's clearly less responsive along the middle part of the right edge :-/ Looks like they quickly replaced the old LCD with a new one most likely suffering from the same disease.

That's still early enough to pick up a device that had sat in inventory or lagged in the channel.

Or, as another poster offered, the problem might exist (in some cases anyway) in other device hardware.

For three full months? Hardly realistic considering the demand, but possible.
To be more specific, it was late February, and through the official (online) Nokia channel.

A lot of 'early lots' around then, the N800 must have done exceptionally well in early sales.

This thread is eight pages long -and growing- so this IS a significant problem. Agreed, some are support related.

Like I said, I won't send mine in (for now).
Difficult to imagine how many customers are affected by the same issue, but I bet there are lots of 'em who don't do anything about it because they don't know it's a defect.

Sensitivity issues are reported on a somewhat larger scale, to add to the discussion:

http://a1.blogspot.com/search/label/Nokia%20N800

http://www.gossamer-threads.com/list...rs/18162#18162

http://www.internettablettalk.com/fo...ead.php?t=4690



Though this shouldn't be blown out of proportions, I think 'not enough to be statistically significant' is a bit besides the truth also. Potential buyers have a right to know what problems -might- occur should they decide to buy one.
To potential buyers: try one in the store before you buy and don't buy online to prevent getting a device with the above mentioned problem(s).

I'll watch this thread with great interest!

I would say that most of the devices on the market may be more or less affected by the touchscreen issue. I currently live in Finland and I know at least 10 person owning the N800 here in Finland as well as in other European countries. So far I met no one whose device's touchscreen was free of the issue we're discussing in this thread. But most of these people weren't aware of the issue until I showed it to them.
Also, as I mentioned in one of my previous posts, I tested a few devices and Nokia Flagship store and every single of them had the pressure dead zone on the right. Could it be a coincidence that I could not meet even a single fault free device? It must have been a very big coincidence. Otherwise it's against any statistical rule I've ever learned.

The problem is that the issue may appear after a couple of days/hours of even light use. Yesterday I received my device from repair. The touchscreen worked perfectly fine... for a couple of hours (I managed to flatten one battery, starting from two bar level).

What I am sure about now is that Nokia, at least in Finland, may be aware of the problem but they did not identified its reasons. What service does is just replacing possibly faulty part. I understand it's the only they can do until the real cause is discovered. Let's hope it's going to happen soon.