![]() |
2010-01-15
, 22:02
|
|
Posts: 5,478 |
Thanked: 5,222 times |
Joined on Jan 2006
@ St. Petersburg, FL
|
#32
|
It's a chicken-and-egg scenario. Nokia tried to resolve the paradox, and failed. Carriers continue to resent them for that. And I'm not sure what you mean by "go out of my way to get your product"... unless you're saying you don't like ordering over the internet without touching something (and I agree if so).
![]() |
2010-01-15
, 22:09
|
|
Posts: 11,700 |
Thanked: 10,045 times |
Joined on Jun 2006
@ North Texas, USA
|
#33
|
As a consumer in the US, how do I usually get a mobile phone? I go to my carrier store just up the street, sign up for a contract (or extend an existing one) and get a free or cheap phone on the side (that's the ". . . fries with that?" part).
If I want to get a Nokia phone, I have to specifically seek it out. By and large, you wont find them on the shelves at the carrier stores (and certainly not any of the good ones) and you wont find them at retailers. If I'm buying Nokia, I have to already be interested in their product , be willing to handle the "higher" cost and go out of my way to get it. This all increases the expectation of quality and service, when Nokia doesn't deliver on these (something they seem utterly incapable of doing in the US) you lose that customer and you don't get them back.
Again, Nokia's position in the US is completely deserved.
![]() |
2010-01-15
, 22:11
|
|
Posts: 2,869 |
Thanked: 1,784 times |
Joined on Feb 2007
@ Po' Bo'. PA
|
#34
|
Nokia's market share has slid to just 8% from 15% two years ago, according to research outfit IDC.
![]() |
2010-01-15
, 22:11
|
Posts: 518 |
Thanked: 160 times |
Joined on Dec 2009
|
#35
|
...BTW, America, as a whole, gets cars. However America prefers Japanese cars that work to European cars that don't. And I speak as one who has owned two Fiats (Fix It Again, Tony), two Alfas, currently drives a BMW, and is waiting with baited breath for Fiat to reenter the American market so I can get the (rumored to be coming to America) Fiat 500 Abarth or Alfa Brera.
![]() |
2010-01-15
, 22:12
|
|
Posts: 4,672 |
Thanked: 5,455 times |
Joined on Jul 2008
@ Springfield, MA, USA
|
#36
|
BTW, America, as a whole, gets cars. However America prefers Japanese cars that work to European cars that don't. And I speak as one who has owned two Fiats (Fix It Again, Tony), two Alfas, currently drives a BMW, and is waiting with baited breath for Fiat to reenter the American market so I can get the (rumored to be coming to America) Fiat 500 Abarth or Alfa Brera.
.....because americans have a real bad attitude problem...the "we art better than thou" attitude...<snip>
i know i will come under fire for this from the american communty here......i hope they dont "misunderestimate" the relevance of what im saying....
But-- you're actually making my point for me!
It's a chicken-and-egg scenario. Nokia tried to resolve the paradox, and failed. Carriers continue to resent them for that. And I'm not sure what you mean by "go out of my way to get your product"... unless you're saying you don't like ordering over the internet without touching something (and I agree if so).
If Nokia were smart I'd see N900s in Best Buy, Radio Shack, Fry's... but then, maybe they were pressured by the carriers. It's happened with other products here (amazingly enough, a bread company here once forced grocery stores to keep other brands out).
One could say that Nokia might improve their prospects by offering supreme service, BUT if you don't sell anything in the first place, you have nothing to service. And if you don't play the should-be-illegal carrier game, then you usually don't sell anything.
And around and around we go.
(note: this diatribe in no way absolves Nokia of its responsibility to improve its admittedly shitty CARE services)
![]() |
2010-01-15
, 22:15
|
|
Posts: 4,672 |
Thanked: 5,455 times |
Joined on Jul 2008
@ Springfield, MA, USA
|
#37
|
![]() |
2010-01-15
, 22:17
|
Posts: 518 |
Thanked: 160 times |
Joined on Dec 2009
|
#38
|
I often find myself going up to the wrong dark blue BMW in parking lots. Whether it's their popularity or my senility is up for debate.
I am consistently tempted by Lotus (Aston and Maserati, not so much). I might have gone for the Elise but I need to be able to carry two passengers. If anyone here has an Evora, please let me know if it is everything Autocar says it is.
![]() |
2010-01-15
, 22:20
|
|
Posts: 5,478 |
Thanked: 5,222 times |
Joined on Jan 2006
@ St. Petersburg, FL
|
#39
|
You just looped around again.
If the FCC and legislators did their damned jobs, we'd have an open market in the US and not be locked into this criminal mess. The playing field would be level.
I do blame Nokia for bad end customer service. I don't blame them for preferring to conduct business in a more rational way and offer feature-rich phones. Right now that means other markets are much, much more attractive than ours.
![]() |
2010-01-15
, 22:21
|
Posts: 518 |
Thanked: 160 times |
Joined on Dec 2009
|
#40
|
Ryan Abel