YoDude, if, when I gave them the device, they inspected it and agreed it was perfectly within warranty before accepting the package, then I would presume that they would be the cause of any damage caused between them receiving it and delivering it to nokia. Whether or not they'll accept responsibility though, is debatible.

If I broke it before giving to UPS, or better yet if I were the one that chose the carrier to use for the warranty service, I would still be upset, but would accept any responsibility for damages that happened during the shipping process, however Nokia is the one that gave me specific instructions to use Nokia, and they are the ones that gave me the mailing label. This would be an entirely different matter if I decided to put my phone in a USPS envelop and shoved it in a mail box.

Edit:
The idea of me having to pay 100+ dollars to ensure that UPS doesn't break my phone during a FREE repair is rediculous. Had I paid that money, UPS might have taken responsibility, but i would still be out of 100 dollars, and I would still have a phone that was presumably out of warranty. Not a wise investment in my honest opinion

Update:
As prompted, last Friday I called the repair center to get an explanation as to why my phone was deemed out of warranty, and I am greeted by a voicemail. I called again on Saturday and today (Monday) and was greeted with the same voicemail.

I then called Nokia customer service and am told that I should try again on Tuesday because the service center was "probably" not open, despite the message on the answering machine stating they were open from 7am to 3pm my time (central). When asking to speak to a supervisor, I was put on hold for approx 5 minutes then told that it was no longer in their scope and they would have a special team contact me within 48 hours. I demanded to speak to a supervisor because I refused to wait yet another 48 hours for results (Im beginning to hate that number actually.

I also sent an email to Nokia on Friday stating my issue and was prompted that I would recdeive a responce back within 48 hours, and I have not.

Update
After once again demanding to speak to a supervisor, I was connected to the special recovery team directly, who explained that the reason my phone was deemed out of warranty was because they couldn't verify information and that I should have filled out some form which I was never instructed to fill out.

They also explained that I should have never been trying to contact the repair center(?!?!) despite the fact that I was instructed to do so by the nokia website AND a customer service representative!

Anyways, I am still playing the waiting game, but they are at least looking at the phone now. It's experiences like this that make me want to ensure that I am providing outstanding customer service while I'm at work at T-Mobile.

nokia dicked me on my n95 when the usb jack broke, claimed the 'board was corroded and it was unrepairable and also voided the warranty

which was laughable, as i live in the deset and the phone never ever ever got wet