I sent my phone in for repair and nokia received it on February 16th. There was an issue with ups but nokia resolved that and officially started working on my phone on the 23rd. Fast forward one month and i still dont have my phone back before I am going on vacation so i call nokia and ask them to ship it to my vacation address when its done. I spend a week on vacation and surprise still no phone. I call nokia back to switch my address back to my permanent one. They take the other address and say everything is fine. I am already pissed that I have no n900 for more than a month so i start calling nokia everyday. They keep telling me they will have someone call me back the next day but it does not happen. Finally my status magically changes to " Shipped Repaired Original Phone". I start tracking my phone and today i realized that its been sent to the other address. I call them up but they keep coming up with excuses and bs. Bottom line its going to take at least 3-4 weeks according to nokia to have them get my phone back and then repackage and send it to me. What can i do. Every person i talk to at nokia is helpless in this situation. I haven't had my n900 for more than a month and its probably going to be 2 months in total. I didn't pay 600 dollars for it to sit in space somewhere. Pretty soon its going to be outdated and I would have wasted my money.

If I were you I would call back and ask to speak to a manager to whomever you're speaking to. Then when you get them, explain the situation but before they say "We're so sorry, we'll fix it!" tell them you would like to speak to THEIR manager or be given a number to contact. Then let them know you will call the number as soon as you hang up and if the number is bogus or no one picks up, you're calling right back.

Also, press 0 if you get a voice automated system. It almost always leads to a real person instead of sitting on hold waiting.

Wow that really sucks man. Mine had a bad vibrator, and I sent it in for repair last friday. I was just updated with a new status today. My replacement was shipped this morning and I should receive it tomorrow or Monday. Don't let those people push you around, let them know you mean business and they will give you a new phone.

how do you track it? I dropped my phone off for repair 2 weeks ago, but theres no case id on the receipt i got from mobile phoned direct

I can feel your pain. My phone was rebooting (bug #6334) and after PR1.1 did not helped I phone Nokia and they told me to send it to the repair. Nokia Poland does not repair phones themselves but send them to external company regenersis (why outsourcing?). The first "repair" took them 1.5 weeks - they reflashed device and send it back with note "updated firmware, phone works". Of course it was not working so I had to send it back to repair. For two weeks they were doing nothing - all my calls asking what is happening to my phone were answered "our technicians are invesitgating the case". Only after I demanded my device back so I can send it to Nokia to get working one regenersis decided to put new mainboard. I suppose they wanted to do something so it does not look like they are unable to repair the phone. They even lied to me claiming that they have exchange entire device - while only new motherboard was put in. They put old firmware (PR1.1 while PR1.1.1 was available for the week) and broke FM transmitter - it was working before "repair", is not working now. Currently I am sending emails to Nokia Poland, but they are using snail-mail instead of email - it takes 2 weeks for them to reply.

My advice - call them as often as possible so they fix your phone just to get rid of you.

As for tracing repair status, I just went to Nokia Poland Online and found link to "repair section". There I found text box to which put IMEI of the phone and was able to check status of the repair (or lack of progress of thereof ;-) ). But that depends on where you bought the phone and where it is sent to repair.

What do i ask for from the manager? I asked for a phone i can use in the meantime and they said they dont five out loaner phones.