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Firefox with Leste (10)
to Maemo 7 / Leste by teroyk - 2 days, 21 hrs ago - more...
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2010-05-09
, 09:34
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Posts: 80 |
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Joined on Jan 2010
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#92
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From the VF forum
I would urge you to write to express your dissatisfaction and perhaps see if we can convince VF to retract their plan
Last edited by orcocan; 2010-05-09 at 09:36.
Hi Everyone, Tom_Vodafone (from the eForum) here. I just wanted to drop you a message to say that if any of you want to make contact with us as a company to voice your concerns about the situation, the best way to do this is by dropping my team an email at webrelations@vodafone.com, or by completing the Online Contact ...Form at vodafone.co.uk/contactus and including the code WRT135 in the subject line. We've been heavily involved in this discussion across the web as you know, and I promise you that all of your feelings and concerns will be fed back. Feel free to get in contact any time.
Best Wishes,
Tom Rushton,
eForum and Web Relations Team
Vodafone UK
Last edited by orcocan; 2010-05-09 at 09:36.
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2010-05-09
, 11:28
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Posts: 80 |
Thanked: 10 times |
Joined on Jan 2010
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#93
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2010-05-09
, 13:32
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Posts: 362 |
Thanked: 113 times |
Joined on Feb 2010
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#94
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Originally Posted by devildriven
pm'd.
Any chance youd be so kind to post or pm the letter so i could take a look please?
Theres also one I posted on page 2 / 3 which yet needs some modifications.. but that one goes through post
one more thing:
Voda says this 500MB limit already existed. If ever it WAS 500MB max, then going over it by 1MB would mean we have to pay for 1MB usage(which was some 50p or whatever per day or something like that)... fair enough
But this new policy means we have to pay minimum £5 even if we use 1MB , or 500MB more.. therefore, an increase in tariff ANYWAY. So, i think we can still cancel on clauses 11.2(c)and(d)...
Ive been explaining this to customer services for the past hour but he was soooooooooo thick that he couldnt understand/pretend not to.
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2010-05-09
, 13:44
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Posts: 52 |
Thanked: 37 times |
Joined on Mar 2010
@ Maidstone, UK
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#95
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I don't think they're thick, I think they put it on in the hope that you'll get frustrated and give up.
Out of interest, where do we stand on refusing the changes and sticking with the old agreement? i.e: I will not cancel my contract as long as you honour the original agreement - or negotiate new terms on both sides.
Out of interest, where do we stand on refusing the changes and sticking with the old agreement? i.e: I will not cancel my contract as long as you honour the original agreement - or negotiate new terms on both sides.
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2010-05-09
, 13:53
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Posts: 362 |
Thanked: 113 times |
Joined on Feb 2010
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#96
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Originally Posted by elepedus
vodafone is currently saying:
I don't think they're thick, I think they put it on in the hope that you'll get frustrated and give up.
Out of interest, where do we stand on refusing the changes and sticking with the old agreement? i.e: I will not cancel my contract as long as you honour the original agreement - or negotiate new terms on both sides.
"Computer says NO!!!"
BUT read this:
Will I be allowed to cancel my account under Clause 7?
We’ ll be giving you 14 days’ notice before introducing Out Of Bundle charging which complies with clause 7a. You’ll be entitled to end your contract if you can show that the introduction of the new charges has increased your total call and usage charges by more than 10%. This needs to be compared to the same amount of usage in the previous month. You must also write to us within the 14 day window indicating that you want to end your contract. (Address: Vodafone UK, Vodafone House, The Connection, Newbury, Berkshire RG14 2FN)
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2010-05-09
, 17:05
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Posts: 362 |
Thanked: 113 times |
Joined on Feb 2010
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#97
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Ive just been on the phone to cancellations depi on 191,
She told me so far, there is no change in my contract, I have NOT been charged for going over 500MB. If there is any change in contract, they will let me know by text message(so she knows about this) and then I can contact them regarding that.
So far, I cannot do anything because vodafone has not changed the contract yet.
I can discuss further AFTER i get a text message.
BUT .. looks like someone has had a different story
She told me so far, there is no change in my contract, I have NOT been charged for going over 500MB. If there is any change in contract, they will let me know by text message(so she knows about this) and then I can contact them regarding that.
So far, I cannot do anything because vodafone has not changed the contract yet.
I can discuss further AFTER i get a text message.
BUT .. looks like someone has had a different story
From eForum: Worked for me, Just been on phone with voda cancellations and they said yes you are allowed to cancel if this change will increase your bill by more than 10% email or write in and we will sort it. Email already sent, giffgaff here i come, no fair use policy at all from now on.
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2010-05-09
, 21:11
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Posts: 35 |
Thanked: 5 times |
Joined on Jan 2010
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#98
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I recently moved house and i have been using my n900 as my main internet connection... i have been following this thread and i just registered for the vodafone account.. anyway last month i used just over 30 gb of data... and i expect this month to be no less, however i have not received any text messages or letters regarding my usage. i really don't want to commit to a 12 month broadband so i really hope they honor my existing contract. I bought my phone at a nokia retail store and no mention of a fair usage policy either verbally or in writing... at least at the end of the day i have the power to cancel my direct debit and i think as long as i send vodafone a comprehensive and sound argument in writing.. maybe just maybe ill get my contract cancelled.
Last edited by Ashley; 2010-05-09 at 21:17.
Last edited by Ashley; 2010-05-09 at 21:17.
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2010-05-09
, 21:51
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Posts: 345 |
Thanked: 117 times |
Joined on Jan 2010
@ uk
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#99
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So- the plan should be to use as much data over the next couple of weeks as you can, (using vodafone internet and not wifi obviously). That way you can show that there will be an extra charge of at least £5 on your bill if the charge is introduced.
If that £5 charge is at least 10% of your ordinary bill ( i.e if you normally pay less than £50 per month for your tariff) then this change to the contract, by vodafone, means that you are affected by more than 10%. This SHOULD mean you can then cancel your contract under the clause mentioned above.
My wife and I are both going to try this and see what happens. My wife wants a new phone ( fed up with her HTC magic) and I wouldn't mind getting a nice, cheap, sim only deal to use on my n900 until it's time that a reasonable successor to this great device appears.
P.S. If I am wrong on any of my assumptions then someone please correct me
If that £5 charge is at least 10% of your ordinary bill ( i.e if you normally pay less than £50 per month for your tariff) then this change to the contract, by vodafone, means that you are affected by more than 10%. This SHOULD mean you can then cancel your contract under the clause mentioned above.
My wife and I are both going to try this and see what happens. My wife wants a new phone ( fed up with her HTC magic) and I wouldn't mind getting a nice, cheap, sim only deal to use on my n900 until it's time that a reasonable successor to this great device appears.
P.S. If I am wrong on any of my assumptions then someone please correct me
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2010-05-09
, 22:13
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Posts: 362 |
Thanked: 113 times |
Joined on Feb 2010
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#100
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I used 259GB in Dec and 290GB in Jan with virgin home broadband size L(10 MBps), plus other months, and I am now on Virgin's traffic management as it looks to them that I am in the top 5% of downloaders...
I wonder what would have happened to Vodafone if I didnt have a home broadband..... LOL
I wonder what would have happened to Vodafone if I didnt have a home broadband..... LOL
There will be a lot of android users that read the android forums too, maybe not as much as a percentage, but probably at least as many vodafone customers there that will want to end their contract.. It's like vodafone don't know there's an internet and news travels fast on it.