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2010-05-10
, 15:41
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Posts: 362 |
Thanked: 113 times |
Joined on Feb 2010
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#162
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Originally Posted by kevinm2k
I normally record my calls to customer services, and at the end, I ask them if they will be happy if I use this phone call as proof later on...
I said to him, I was pretty sure I don't have to pay any fee as they are in breach of contract and he came back with, we are not in breach of contract because we have let you know what is happening, and if you don't accept it then it is up to you and you have to pay a termination fee to cancel.
I am pretty sure that isn't correct, as what would be the point of 11.2, you can pay a termination fee whenever you want, but could do with a little more information to go back at them with.
Well, its not that I care what they reply, I just let them know, and then ask them to confirm again what they said.. llol, together with their name and dept
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2010-05-10
, 15:46
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Posts: 362 |
Thanked: 113 times |
Joined on Feb 2010
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#163
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Originally Posted by kevinm2k
You should have asked him then whats the point of having a contract if they can amend it whenever they want, and just let customers know whats happening. ......
I said to him, I was pretty sure I don't have to pay any fee as they are in breach of contract and he came back with, we are not in breach of contract because we have let you know what is happening, and if you don't accept it then it is up to you and you have to pay a termination fee to cancel.
I just got an email from ASA, unfortunately they dont deal with online ads.. but tbh, i dont remember complaining to ASA
, maybe out of stress yesterday i did it (other type of stress, not voda 
) .KEEP COOL GUYS, LETS WAIT FOR THE TEXT MESSAGE..
We waited for PR1.2 for so long, I'm sure we can hold on a bit more
cancellation notices wont work at this moment, because our terms are still the same (YET)
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2010-05-10
, 15:57
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Posts: 272 |
Thanked: 52 times |
Joined on Jan 2010
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#164
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I find it quite amusing actually that when I was speaking to the customer service guy, it was clear he was just reading a book and trying to answer my questions, and knew nothing of the terms and conditions I was quoting.
I honestly dont see how they can get out of this, without changing there minds and not changing our terms and conditions.
I actually quite like voda as a network, I always have full signal and its pretty fast, but I cant be having a limit on my data, I use it for allsorts inc skype
I honestly dont see how they can get out of this, without changing there minds and not changing our terms and conditions.
I actually quite like voda as a network, I always have full signal and its pretty fast, but I cant be having a limit on my data, I use it for allsorts inc skype
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2010-05-10
, 16:47
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Posts: 83 |
Thanked: 55 times |
Joined on Jan 2010
@ Liverpool, UK
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#165
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Big update, gentlemen!
Vodafone have made a press release about the new charges, and acknowledged that some users WILL be able to cancel their contracts.
Bitterwallet have kindly provided a template letter to send to the bastards.
http://www.bitterwallet.com/how-to-c...emplates/29324
Last edited by adamFsmith; 2010-05-10 at 16:49. Reason: Typo..
Vodafone have made a press release about the new charges, and acknowledged that some users WILL be able to cancel their contracts.
Bitterwallet have kindly provided a template letter to send to the bastards.
http://www.bitterwallet.com/how-to-c...emplates/29324
Last edited by adamFsmith; 2010-05-10 at 16:49. Reason: Typo..
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2010-05-10
, 17:00
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Posts: 844 |
Thanked: 521 times |
Joined on Jan 2009
@ UK southampton
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#166
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How do you think this would effect getting a mobile contract in the future? I bet they will have some sort of database of people who have screwed them over. Not to mention a blot on your credit rating.
These companies always win and its just not right.. I hope this turns out to be an idea floated by Vodafone and they see sense before it actaully happens.
These companies always win and its just not right.. I hope this turns out to be an idea floated by Vodafone and they see sense before it actaully happens.
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2010-05-10
, 17:06
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Posts: 83 |
Thanked: 55 times |
Joined on Jan 2010
@ Liverpool, UK
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#167
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Originally Posted by casper27
Nope, they're not going to go back on this, especially as they've just made the official press release.
How do you think this would effect getting a mobile contract in the future? I bet they will have some sort of database of people who have screwed them over. Not to mention a blot on your credit rating.
These companies always win and its just not right.. I hope this turns out to be an idea floated by Vodafone and they see sense before it actaully happens.
If you don't cancel before the charges come into effect, they will take that as you accepting them and you'll be stuck.
It shouldn't affect your credit rating, as long as you haven't missed any payments so far. They're at fault, not you.
EDIT - I'll put this here too, to make sure people see it if they only see this page.
Vodafone have made a press release about the new charges, and acknowledged that some users WILL be able to cancel their contracts.
Bitterwallet have kindly provided a template letter to send to the bastards.
http://www.bitterwallet.com/how-to-c...emplates/29324
Last edited by adamFsmith; 2010-05-10 at 17:13.
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2010-05-10
, 17:10
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Posts: 376 |
Thanked: 56 times |
Joined on Jan 2010
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#168
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I havent been notified of the change to my contract so they arent valid in that sense
A press release that I know nothing about doesnt necessarily mean I have accepted the new terms of the contract
A press release that I know nothing about doesnt necessarily mean I have accepted the new terms of the contract
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2010-05-10
, 17:43
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Posts: 362 |
Thanked: 113 times |
Joined on Feb 2010
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#169
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WHY the heck do they keep telling this:
who told them I only need it for email, maps and bbc?
I listen to internet radio
I am on facebook the whole day
I am on msn the whole day
I have RSS feeds
on top of a few email accounts, skype, etc...
500MB means you can read and reply to 10,000 emails, download 24 Google maps and read 8,000 BBC News stories.
I listen to internet radio
I am on facebook the whole day
I am on msn the whole day
I have RSS feeds
on top of a few email accounts, skype, etc...
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2010-05-10
, 17:49
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Posts: 362 |
Thanked: 113 times |
Joined on Feb 2010
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#170
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No where in the press release does it mention the current FAIR USAGE POLICY...
Vodafone is trying to play the game in their favour (typical)...
It mentions "their upper limit", making customers THINK that that ACTUALLY IS their upper limit.... when it clearly is not...
This is called "introducing the upper limit" , not "letting customers know about the upper limit".. There IS NO upper limit currently in place
Vodafone is trying to play the game in their favour (typical)...
It mentions "their upper limit", making customers THINK that that ACTUALLY IS their upper limit.... when it clearly is not...
This is called "introducing the upper limit" , not "letting customers know about the upper limit".. There IS NO upper limit currently in place
that 6 months difference makes a lot of difference to me.... anyway, i only really recieve calls. so i dont care for loads of mins.
and had mine 7 months....
N900 owner??? Pin the map!
http://pininthemap.com/maemo
masterpin: shotgun
Last edited by mr_bridger; 2010-05-10 at 15:37.