I simply can not believe this, even though others have said it happened to them. I got the phone back after it was not repaired the first round, and it still is not repaired. I am completely stunned. How can any company still in business operate this way? I am so angry right now I can not even dial customer service, because I feel like I will unleash a river of obscenities at them.

FYI: that is the same site/page I used to request service, but calling is better and still required anyway. Only by calling can you get the UPS postage label.

Be prepared for the worst.

Wow, good thing I waited for mine to fix itself when the vib motor broke.
Sorry to hear about all this, did you try going to a retail shop (I know it's a pain in the *** to have to do something like this, explaining face to face might be better).
(Same situation with my PC, I told the repair shop that my GPU is broken and all I got after a week was an extra warranty sticker :/)

I called customer service and they refused to give me a mailing address to send a complaint letter to. When I asked to speak to a supervisor I was asked: "Why, they will just tell you the same thing." I said I wanted to hear it from a supervisor. I was on hold a long, long time so hung up. I then went to the Better Business Bureau and filed a complaint. And I found a fax number for the New York Corporate office and will send a letter of complaint that way. This is just BS.

it's pitty to say, but prob you have to go to their office and not to call. but than you should request compansation on what you passed thru.

I had same message on mine after I got it back and I steel deal with my problems. I get disconnected a lot and have errors many time calling out, daily!!! Its going to be my last Nokia phone if they don't fix it with their next update as I have paid close to $600!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

What country are you guys all from that's having this deep of a problem?

I'm sorry for what has happened to you. May be you should file a formal complain while you're struggling with the oversea CS there (seems you've already done so).

Search for the contacts(telepone, no fax) of anyone in Nokia hq at your place and do not hang up until the one who's so unfortunate to pick up your phone diverts you to someone who care. Remember to give any information that could track down the sucker who repair your phone (tech. support no. or repair id, etc.) and complain him directly. Do not complain the CS, as gom4381 said, they're paid to torture you.

To be fair, Nokia here delivers good support service here. Their CS centre has real persons to yell at, so you're guarantee to have your problem handled by someone with name, and the turnaround time of repair is short.

Therefore, I believe your mishap is a result of bad management in local Nokia of your place. You've all the right to complain.

I am in the U.S.

I just got mine back from Nokia Care center, I had to send it in for bright pixel problem on certain parts of the screen, I got it back yesterday with the screen problem fixed but they created another problem now my proximity sensor doesnot work. This proves that their quality dept. in repair center are ******s, when it clearly says in the letter I got from them saying everything was tested before sending the phone back. B.F.S
http://talk.maemo.org/showthread.php?t=53432