Wow, the Apple reality distortion field must be strong where you live. You respect a company that chooses not to admit to their own problems while trying to blame their problem on others?

a) They keep saying that this problem can't be fixed in software. True, can't ignore physics. The original iPhone "boosted performance" in a software update. Hmm, no one thinks this is strange? But wait, now they tell you that they used the wrong algorithm, admitting that they CHOSE NOT to use the correct algorithm recommended by ATT and they make it seem like they're doing customers a favor by using what they should have used to begin with. And then he makes false claims that others are lying and provides no evidence. Right. Let's see.... Lie, then convince others you're doing them a favor finally telling the truth (when finally caught) and them blame others for lying even though you offer no proof.

b) He then tries to confuse customers by making the issue about "blocking" the antenna with your hand while all along the issue has been about shorting the two exposed antennas. He makes examples of other phones in a non-controlled environment. For all we know the iPhone gets 0 bars in the same situation with or without the deathgrip.

c) As far as I know there is no other phone in the industry where you can short two of their antennas because bare metal is exposed. It's a flawed design so no one does it.

You mean come out and blame others to cover your own problems? Yeah, really mature.

I won't pretend that Nokia nor the N900 doesn't have its issues. In fact I agree with most of your Nokia criticisms. True as it may be it doesn't give Apple a license to lie to their customers.

He spun it to make Apple look like the victim and that they're doing a favor for their customers by giving everyone a case.

According to his own data the iPhone 4 drops just as many calls as the 3GS, but somehow the end message is that the iPhone 4 has the best antenna they've ever made.

He's a master at turning a negative into a positive. Pure marketing genius.

He also says that only 1.5% of users have returned the iphone 4 compared to 3.5% in the same period for the 3G S. Which is quite remarkable.

Yeah, but that is not an indication of the extent of the antenna 'problem'... because there is still a huge (secondary) market for iPhone 4s. Those customers who truly are bothered with the current state of iPhone 4's reception are much better off selling it for a profit on Ebay than getting refunds from Apple.

Excerpt from Page 20 of the N900 Manual

Antenna locations
Your device may have internal and external antennas. Avoid
touching the antenna area unnecessarily while the antenna
is transmitting or receiving. Contact with antennas affects the
communication quality and may cause a higher power level
during operation and may reduce the battery life.

I was so wrong. I thought he was gonna get up there and say:

"This is just step 4 of 5."

Man, he must really know his audience; he totally fooled me (not that hard). Instead, he decided to take the immature low road and deflect away a major design flaw. Silly me.

Funny-- I have much, much less respect for them as a company that spins.

you cant take too much notice of apple care antenna complaint stats b/c most people have contracts with networks and would go to their customer care instead.
also iphone 4 return rate stats was for ATT only so we have no idea what stats are like for Worldwide returns. companies are not stupid they will break down overall stats until they get the figures to back up what they need.
oh and most of the 3 million people who have purchased the new iphone are still within the 30 day return period so we will not know real return stats until next month after the 30 day returns are up

Clearly this person was using the Australian model, which is designed for the other side of the world. That is why it only works upside-down.

If anyone in the mobile industry can talk about antenna reception.... it is none other than nokia. I have never heard of reception problems with any of the 1000 different nokia devices to date. Apple has about 4 different devices and every one had the problem of inferior reception. Of course the iphone 4 further boosted the reception problems with the wrong design with the antenna.