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soleil is offline soleil
2012-01-07 , 15:16
Posts: 345 | Thanked: 100 times | Joined on Nov 2009
#91
Originally Posted by kai_en View Post
Did anyone notice that the push notification gradually fails every since the update? It works and then doesn't work once switch from wifi to data vice versa unless you relaunch the app everytime you switch connection. Now it just doesn't work altogether
Yes I have the same issue !! I 'm demanding why I didn't receive any messages from my XMS buddy till today when I laucnh the app and buzzz a lot of messages
 
Aleksandra is offline Aleksandra
2012-01-09 , 09:17
Posts: 42 | Thanked: 61 times | Joined on Nov 2011
#92
Originally Posted by soleil View Post
Yes I have the same issue !! I 'm demanding why I didn't receive any messages from my XMS buddy till today when I laucnh the app and buzzz a lot of messages
Hi!
Thanks for reporting the issue.

We're working on fixing it.

Best regards,
Aleksandra
 
jalyst is offline jalyst
2012-01-09 , 10:16
Moderator | Posts: 5,320 | Thanked: 4,464 times | Joined on Oct 2009
#93
Originally Posted by Aleksandra View Post
Hi!
Thanks for reporting the issue.

We're working on fixing it.

Best regards,
Aleksandra
Is there a better place for users to be reporting their observations?
It's not a good idea to have an intermediary (you) relaying everything.
There should be a bug-tracker, or at the very least somewhere where folks can report their findings.
That 'somewhere' needs to be a place that your devs are regularly reading etc.
 

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Aleksandra is offline Aleksandra
2012-01-09 , 10:19
Posts: 42 | Thanked: 61 times | Joined on Nov 2011
#94
Originally Posted by jalyst View Post
Is there a better place for users to be reporting their observations?
It's not a good idea to have an intermediary (you) relaying everything.
There should be a bug-tracker, or at the very least somewhere where folks can report their findings.
That 'somewhere' needs to be a place that your devs are regularly reading etc.
Hi!

I am communicating all the issue you experience through internal bug system to our developers. You can also leave your feedback comments on our Facebook Beta community, where users interact with each others and developers receive all feedback as well.

You can access it here: https://www.facebook.com/ebuddyxms?s...89282631129871

Hope this helps!
 

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jalyst is offline jalyst
2012-01-10 , 14:33
Moderator | Posts: 5,320 | Thanked: 4,464 times | Joined on Oct 2009
#95
Originally Posted by Aleksandra View Post
Hi!

I am communicating all the issue you experience through internal bug system to our developers. You can also leave your feedback comments on our Facebook Beta community, where users interact with each others and developers receive all feedback as well.

You can access it here: https://www.facebook.com/ebuddyxms?s...89282631129871

Hope this helps!
Not ideal, but if that's the way your guys are doing it, so be it.
 
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Muzimak is offline Muzimak
2012-01-11 , 08:05
Posts: 704 | Thanked: 241 times | Joined on Dec 2011 @ Johannesburg - South Africa
#96
Hey guys, I'm trying to download Ebuddy but the link seems to be dead, how do I do it? Thanx
 
Aleksandra is offline Aleksandra
2012-01-11 , 08:40
Posts: 42 | Thanked: 61 times | Joined on Nov 2011
#97
Originally Posted by Muzimak View Post
Hey guys, I'm trying to download Ebuddy but the link seems to be dead, how do I do it? Thanx
Hi!
Can you please try this link: http://bit.ly/xmsnokian9

Best regards,
Aleksandra
 

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Aleksandra is offline Aleksandra
2012-01-11 , 10:49
Posts: 42 | Thanked: 61 times | Joined on Nov 2011
#98
Hi again!

Thanks for testing our application and providing feedback!
In order to further investigate your issue, we'd like to ask you to send us logs from your phone.

How to send the log?

1. Using "Filemanager" please go to /home/user/.local/share/data/eBuddy/Xms-qt/xms.log directory.
2. Copy the xms.log file to /home/user/MyDocs/Documents/
3. Long-tap the file and choose "Share" --> "Mail".
4. Send us the file to meego@ebuddyxms.zendesk.com, please mention your name on this forum so we know the log if from you.

Alternatively, you can connect your phone to the computer, transfer xms.log file to it and send it to us using regular e-mail client.

Thank you in advance for your cooperation.

Best regards,
 

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baboo is offline baboo
2012-01-16 , 23:21
Posts: 126 | Thanked: 39 times | Joined on Mar 2010 @ Lebanon
#99
Im not receiving notifications & do not see an option for push notification in settings, i wonder why???
 
Aleksandra is offline Aleksandra
2012-01-17 , 09:46
Posts: 42 | Thanked: 61 times | Joined on Nov 2011
#100
Originally Posted by baboo View Post
Im not receiving notifications & do not see an option for push notification in settings, i wonder why???
Hi!
The notifications should be turned on automatically.

Can you please reinstall the app and see if it works?

Best regards,
Aleksandra
 
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