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Poll: Have you had charging or USB problems with your N900
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Have you had charging or USB problems with your N900

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Helmuth's Avatar
Helmuth is offline Helmuth
2010-03-11 , 13:15
Posts: 1,259 | Thanked: 1,341 times | Joined on Oct 2009 @ Germany
#1081
How to charge the N900 without a USB Connector inside?

I would like to be able to make a backup vial ssh and w-lan at the moment when the usb connector problem hits me. (and also to remove my content bevor sending my device to Nokia)
 
serenebl is offline serenebl
2010-03-11 , 13:39
Posts: 4 | Thanked: 0 times | Joined on Mar 2010 @ Bleiswijk, The Netherlands
#1082
Originally Posted by Texrat View Post
It sounds like this repair center is unaware of recent communications from corporate. Go back to them and inform them that Nokia Corporate has agreed to fix these under warranty at no cost to owners. Read the last few pages of this thread for examples that you can cite.

Be persistent!
Sounds nice and is to good to be tru. Contacted nokia this afternoon with the question why my n900 was not repared. He answerd me that it is a phisical demage and is not in the warranty. I told him about you're message and he said. There is no sudge answer from nokia by his knollidge. So until he has no message from nokia the repaire wil not fixt. What do you think of that
 
impatient is offline impatient
2010-03-11 , 13:42
Posts: 59 | Thanked: 28 times | Joined on Oct 2009
#1083
Originally Posted by Helmuth View Post
How to charge the N900 without a USB Connector inside?

I would like to be able to make a backup vial ssh and w-lan at the moment when the usb connector problem hits me. (and also to remove my content bevor sending my device to Nokia)
I took my battery out and charged it. I used some bits of copper in some crocodile clips shoved into the battery contacts, current limited the power supply to about 500ma and limited the voltage to 4.1V. I gave it a couple of hours, keeping an eye on it to check it wasn't swelling or getting hot or anything.
Be careful overcharged lithium ions can burst into flames, but if you current and voltage limit the power supply you should be OK. But I don't advice you to do anything I do. Its up to you to decide what is safe and what is not.
I guess i could have connected the power supply straight to the battery connectors in the phone but I would rather accidently kill the battery than the phone.
 

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neilhwatson is offline neilhwatson
2010-03-11 , 14:45
Posts: 17 | Thanked: 8 times | Joined on Feb 2010
#1084
We are three months into this thread and weeks since Nokia said they would get the word out to their care centres. Even telegrams are faster than this. I don't think this is ineptitude but rather apathy. I suspect that the sales potential for the N900 is not big enough for Nokia to spend money on it. The N900 is 'step 4 in a 5 step process' according to Nokia. One might view that as the N900 being a prototype or a beta. Normally one does not fix a beta, one just makes a note of improvement for the production model.

It's entirely possible N900 owners have been hoodwinked into being Nokia's beta testers and paid Nokia for the privilege.
 
Texrat's Avatar
Texrat is offline Texrat
2010-03-11 , 14:51
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#1085
Originally Posted by serenebl View Post
Sounds nice and is to good to be tru. Contacted nokia this afternoon with the question why my n900 was not repared. He answerd me that it is a phisical demage and is not in the warranty. I told him about you're message and he said. There is no sudge answer from nokia by his knollidge. So until he has no message from nokia the repaire wil not fixt. What do you think of that
I think whoever you are speaking with is ignorant of what's going on. All I can say at this point is keep pushing the issue, and demand that your calls be escalated. Don't accept the answer you've been given; challenge them to do their job and get the information.
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juahan is offline juahan
2010-03-11 , 14:59
Posts: 59 | Thanked: 21 times | Joined on Sep 2007 @ Espoo, Finland
#1086
Originally Posted by juahan View Post
Yes, they said 2 weeks, but I'm pretty sure that it will take much less than that. It is the basic rule of expectations management, overestimate and then the customer is happier when the result is better than the estimate.

Last time I had my N958GB serviced, they said 1 week and in the end it was like 2 or 3 days.

I also tried to ask, if they change the whole main logic board, but they didn't know. They just said that this is know issue and that they can't fix it in their repair shop and that they have to send it to factory for repairs. What happens, remains to be seen.
Today I got the device back, so finally it took 6 days including Saturday when I dropped it off, one Sunday and then today.

IMEI has changed, so it seems that the whole main circuit board was changed. All other parts seem to be the same, battery, screen, battery cover etc.
 
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bockersjv is offline bockersjv
2010-03-11 , 15:02
Posts: 857 | Thanked: 1,206 times | Joined on Dec 2009 @ Chertsey in the Thames, United Kingdom
#1087
Originally Posted by neilhwatson View Post
We are three months into this thread and weeks since Nokia said they would get the word out to their care centres. Even telegrams are faster than this. I don't think this is ineptitude but rather apathy. I suspect that the sales potential for the N900 is not big enough for Nokia to spend money on it. The N900 is 'step 4 in a 5 step process' according to Nokia. One might view that as the N900 being a prototype or a beta..........................blah blah blah
Please can we refrain from the "N900 is not a Nokia priority" etc posts here. There are enough of those elsewhere. This thread is about addressing the MicroUSB failures and not debating the status of the N900 and it's future.

FWIW I have been without mine fo 10 days now and I will be wellcoming it back with open arms 9or is that hands ). Step 4 or step 10 to me it is just about the perfect device at present and I have been lost without it.

What is up for debate is Nokias terrible customer service in relation to this issue.
 

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steven914 is offline steven914
2010-03-11 , 15:41
Posts: 2 | Thanked: 0 times | Joined on Nov 2007
#1088
I recently recieved an N900 from Dell yesterday and was considering returning due to the usb problems. Has anyone ordered from Dell and if so, did you experience the usb problem or other problems?
 
bockersjv's Avatar
bockersjv is offline bockersjv
2010-03-11 , 15:57
Posts: 857 | Thanked: 1,206 times | Joined on Dec 2009 @ Chertsey in the Thames, United Kingdom
#1089
Originally Posted by steven914 View Post
I recently recieved an N900 from Dell yesterday and was considering returning due to the usb problems. Has anyone ordered from Dell and if so, did you experience the usb problem or other problems?
What usb problem Why would you consider returning it, does it not work?

This is not about a usb problem but is about the physical MicroUSB socket becoming detached from the the motherboards. You, as far as I know, cannot tell if this is a problem until it breaks, if it ever does.

I
 

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sondjata is offline sondjata
2010-03-11 , 16:20
Posts: 1,076 | Thanked: 176 times | Joined on Mar 2007
#1090
Originally Posted by bockersjv View Post
What usb problem Why would you consider returning it, does it not work?

This is not about a usb problem but is about the physical MicroUSB socket becoming detached from the the motherboards. You, as far as I know, cannot tell if this is a problem until it breaks, if it ever does.

I
Stop being picky man. When we refer to the "USB Problem" we know full well that it means the habit of the USB port coming off the mobo. And I don't blame the poster one bit for being concerned that his $500 device could one day have a piece fall out, soon rendering it unusable. Particularly if it is his only device.
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---
N800
Diablo
Boot from MMC
Gpodder Cache on MMC
MTube Cache on MMC
Mugen 1800mAh Battery
Addesso USB rollup keyboard
Solio Solar Charger
Holux GPSlim GPS

N810
community SSU
Turbo Diablo
8GB external
Boot from Internal SD
Still no GPS Fix.

N900
Stock
32GB
Many Solar Chargers (Saved bacon during Sandy!)
Inland ProHT BT keyboard
What's this? A GPS Fix? Wowwwwwww
 

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Tags
bad design, broken, charging, failure, hardware, loose, microusb, microusb port, n900, nokia, part, port, repair, return, surface mount, usb, usb port, warranty

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