Originally Posted by texaslabrat

And the "Great Canadian N900 Smuggling Cartel" was born...

Originally Posted by digittante

Following up on my earlier posts about pre-ordering the N900 and then canceling it, I have done so. Chat transcript with a Nokia online store rep is below. I thought it curious that he suggested purchasing direct from Nokia would ensure "genuine product", but then reversed himself.

Chat InformationThank you for choosing NokiaUSA. A sales representative will be with you shortly.

Chat InformationYou are now chatting with Tom.

Tom: Hello, welcome to Nokia. I am a Nokia Sales Representative, may I assist you finding a device today?

You: hi, I've already purchased a device.

You: I'm curious about either (1) canceling, or (2) saving money on the purchase.

You: Order #2xxxxxxx

Tom: I am sorry I am unable to see yur order. Why were you having second thoughts and what did you order?

You: I pre-ordered the N900, don't need the included BTheadset, and it's now cheaper via Amazon.

Tom: Thank you for waiting. I'll be with you in just a moment.

You: thx, Tom.

Tom: Are you sure you want to cancel your order?

You: I'm open to other options, but I'm sure you can imagine the value of saving some $$ these days.

Tom: I hear you on that but wouldnt you like to also have peace of mind knowing that you would be getting genuine product?

You: Sure, but I'm assuming Nokia is providing 'genuine product' to its channel partner Amazon. Is that not correct?

Tom: They would too of course. Our Care Contact Center team are available by calling 1-888-665-4228. Our Center is open from

Tom: Monday through Friday from 9:00 AM to 9:00 PM EST and Saturdays 10:00 AM to 7:00 PM EST.

Tom: That is the number to call to cancel your order.

You: thank you, I appreciate your understanding. I bought an N810 earlier this year direct from Nokia, and love the device.

You: But as I said, i already have a BT headset, and if all else is equal (warranty/free-shipping/etc) between purchasing from Nokia or from Amazon, then I'd like to save some money.

Tom: Fair enough! Thank you for visiting NokiaUSA and chatting with us today. Have a great day!

Chat InformationThank you for visiting NokiaUSA and chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.

I then called the Care Contact Center team on 1-888-665-4228, and canceled the pre-order in all of 20 seconds. No charges applied.

Hope this clarifies the experience for folks.

Originally Posted by texaslabrat

http://www.amazon.com/year-Electroni...b_sp_SVC_1_tit

Originally Posted by digittante

No. The rep indicated:

1. No charges would be applied since the device hadn't been released yet
2. I would get a call-back tomorrow w/ the cancellation code

Before calling, I also checked my credit card account to verify that no charges had been applied. So everything suggests the transaction was completely backed out...

Originally Posted by bbin

By the way n900 seems to be already #5 in amazon USA's cell phone sales ranking

Originally Posted by dccupp

If you go to the "Cell Phones & Service" category and check out the "Bestsellers in Unlocked Cell Phones" in the right column the n900 is not even on the first page of results.