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Poll: Have you had charging or USB problems with your N900
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Have you had charging or USB problems with your N900

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neilhwatson is offline neilhwatson
2010-03-12 , 16:31
Posts: 17 | Thanked: 8 times | Joined on Feb 2010
#1111
It might be useful to gather this contact information for the head of customer service for as many countries as possible. Some reasonable letters to them might get good results.
 

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gabby131 is offline gabby131
2010-03-12 , 16:31
Posts: 1,729 | Thanked: 388 times | Joined on Jan 2010 @ Canada
#1112
Originally Posted by jdave76 View Post
got second replacement after they sent me wrong keyboard version, but this one does not charge over usb, says insifficient power and wil not connect to pc suit . my origional n900 connected and charged fine with same computer and cable.has any one else got this problem with thier replacement.
dont charge over a laptop
 
gabby131 is offline gabby131
2010-03-12 , 16:56
Posts: 1,729 | Thanked: 388 times | Joined on Jan 2010 @ Canada
#1113
NOTE: so far, my N900 does not have any problems regarding this thread (i hope will never have)

I e-mailed nokia last month, regarding this Issue and i believe that Mark Baņas, an email specialist responded to me (i think i lost the e-mail, sorry) that this issue is due to "poor handling" Mark even added that he also owns an N900 for months and no problems so far.

recently, i sent an e-mail regarding this issue, but with a note that nokia is now considering this issue to be covered under warranty. here 's the response look like:

Hi Gabriel,

Thank you for e-mailing the Nokia Care Contact Center. We are glad that you are interested in the Nokia N900

Based on your concern,please call our technical support hotline @1 8886654228, you need to provide us with your phone's serial number/imei,and your phone shouldnt have any physical or liquid damage, so it can be consider for warranty.

I hope the information provided proves useful.

If you have any additional question, please don't hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line

Thank you very much for your email. Have a great day.

Best Regards,

Mark Baņas
Email Specialist
Nokia Inc.


[THREAD ID:1-4ZVHIVF

I repeat, I have no problems on my device, and hoping will not have any at all, if among you was rejected for repair, you can use my post.

I just e-mail nokia due to my concerns about this issue and other issues related to n900
 
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Texrat is offline Texrat
2010-03-12 , 17:01
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#1114
Originally Posted by lemmyslender View Post
I suspect based on the numbers here, this early in the life of the device, this thread has a long way to go before it ends.
Oh don't say that. I am wanting to write up a post mortem on my blog but every time I get ready I see another discouraging post... : /

Originally Posted by gabby131 View Post
I repeat, I have no problems on my device, and hoping will not have any at all, if among you was rejected for repair, you can use my post.

I just e-mail nokia due to my concerns about this issue and other issues related to n900
That's a smart, proactive approach. However, I will say that when I worked there, Nokia didn't really have a good channel for that. You probably blow the minds of support techs with that sort of communication. It's not on their script.
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Last edited by Texrat; 2010-03-12 at 17:04.
 

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lemmyslender is offline lemmyslender
2010-03-12 , 18:15
Posts: 968 | Thanked: 974 times | Joined on Nov 2008 @ Ohio
#1115
Originally Posted by Texrat View Post
Oh don't say that. I am wanting to write up a post mortem on my blog but every time I get ready I see another discouraging post... : /
I'd really rather the thread just die out. But, if Nokia didn't make any significant changes (I don't know much about the copper trace bonding, but I can't see that making a huge difference in this case), then I'm afraid this thread will continue for months. Hopefully, with positive, sent it in got it fixed and back quickly stories. I also suspect we'll hear from a few unlucky owners who have to get a second or even third unit replaced under warranty.
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gabby131 is offline gabby131
2010-03-12 , 18:19
Posts: 1,729 | Thanked: 388 times | Joined on Jan 2010 @ Canada
#1116
Originally Posted by Texrat View Post
That's a smart, proactive approach. However, I will say that when I worked there, Nokia didn't really have a good channel for that. You probably blow the minds of support techs with that sort of communication. It's not on their script.
oops... usually, i take this actions before i buy or order a device, but the case was different from n900.

i always want to know if nokia has absolute answers for the issues of devices i have interest with

wait a minute! my last post was for number 1112 but the total replies is 1111! (just noticed, please dont mind)
Last edited by gabby131; 2010-03-12 at 18:23.
 
les_garten is offline les_garten
2010-03-12 , 19:05
Posts: 1,283 | Thanked: 370 times | Joined on Sep 2009 @ South Florida
#1117
Originally Posted by lemmyslender View Post
I'd really rather the thread just die out. But, if Nokia didn't make any significant changes (I don't know much about the copper trace bonding, but I can't see that making a huge difference in this case), then I'm afraid this thread will continue for months. Hopefully, with positive, sent it in got it fixed and back quickly stories. I also suspect we'll hear from a few unlucky owners who have to get a second or even third unit replaced under warranty.

"I can see a Train, and it's comin' down the Tracks"


My Prediction:

Expect this thread to be active for years. Becoming busier as it goes along and gathers Steam. This Snowball has not even started to roll yet.
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gabby131 is offline gabby131
2010-03-12 , 22:01
Posts: 1,729 | Thanked: 388 times | Joined on Jan 2010 @ Canada
#1118
Originally Posted by DaKing View Post
and how did u do it ? u grind it as Asterixnz did ? or did something different btw should i buy a new charger if i want to grind right ? not the original one am so confused i need some guidence :P
btw isnt there anykind of charger by nokia without these 2 pins ? that we can buy and use for the n900 ?
yup! just the same as what it is.
 
joa is offline joa
2010-03-13 , 04:57
Posts: 18 | Thanked: 14 times | Joined on Feb 2010 @ anchorage, ak
#1119
Originally Posted by bockersjv View Post
However I cannot condemn the device yet as it is not sure how widespread this problem is and if it only affects a batch or mobos or is a fundamental design or manufacturing fault.
This really exemplifies my thoughts on the issue. Nokia acts as though they know the extent of the problem but they haven't recalled the affected devices. Logically, if they're likely to fail anyway, why not recall them before they do so they can be modified with whatever fix they think is going to help so they can avoid excessive spending since they know the extent to which this problem reaches. Since they haven't done that, it follows that they expect this issue which affects only a "limited" number of devices to be a number of devices which approaches 100% and the limited part seems to be taking into account devices which happen to never be charged.

To sum it up, if Nokia knows how many are affected, why no recall? I don't see any indication that this is limited in scope and assume, for lack of info, that the "limited" part of their public statement is as true as the last words they used to describe the problem: "physical damage". I returned mine *because* they didn't do a recall after that they knew how many devices were affected because knowing the number of affected devices implies knowing which devices are affected.
Last edited by joa; 2010-03-13 at 05:05.
 
joa is offline joa
2010-03-13 , 05:03
Posts: 18 | Thanked: 14 times | Joined on Feb 2010 @ anchorage, ak
#1120
Originally Posted by Texrat View Post
Oh don't say that. I am wanting to write up a post mortem on my blog but every time I get ready I see another discouraging post... : /
I'm still monitoring this thread hoping for someone to say something like "yay they reengineered it" or "they've made some snap on thinger that they put on current devices". All I ever see in my email is "it's broken on me too" and "here's a DIY fix for you to void your warranty with".

I'm looking forward to your post mortem though. I hope you link it in here if you ever have cause to write it. I'll be watching
 

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Tags
bad design, broken, charging, failure, hardware, loose, microusb, microusb port, n900, nokia, part, port, repair, return, surface mount, usb, usb port, warranty

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