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Poll: Have you had charging or USB problems with your N900
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Have you had charging or USB problems with your N900

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luckylefty is offline luckylefty
2010-03-24 , 17:39
Posts: 49 | Thanked: 10 times | Joined on Mar 2010 @ Tn
#1211
Such a sad day last night. I disconnected my prescious n900 from its charger yesterday and didnt realized my charger broke off until I had to charge it later that day. Spoke with Nokia repair and support and they seem pretty understanding about it and said they would try to repair my device, but if they cant they would replace it. Hopefully they can repair it because I really dont want to reinstall all my app. It been one day and I feel so lost.
 

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gabby131 is offline gabby131
2010-03-24 , 17:41
Posts: 1,729 | Thanked: 388 times | Joined on Jan 2010 @ Canada
#1212
Originally Posted by luckylefty View Post
Such a sad day last night. I disconnected my prescious n900 from its charger yesterday and didnt realized my charger broke off until I had to charge it later that day. Spoke with Nokia repair and support and they seem pretty understanding about it and said they would try to repair my device, but if they cant they would replace it. Hopefully they can repair it because I really dont want to reinstall all my app. It been one day and I feel so lost.
your usb port broke?

when did you first got your device?
 
impatient is offline impatient
2010-03-24 , 17:51
Posts: 59 | Thanked: 28 times | Joined on Oct 2009
#1213
Originally Posted by luckylefty View Post
Such a sad day last night. I disconnected my prescious n900 from its charger yesterday and didnt realized my charger broke off until I had to charge it later that day. Spoke with Nokia repair and support and they seem pretty understanding about it and said they would try to repair my device, but if they cant they would replace it. Hopefully they can repair it because I really dont want to reinstall all my app. It been one day and I feel so lost.
Just to make you feel a little better, the backup process works surprisingly well and it automatically downloaded and installed all the apps I was using, resetup my desktop, email, etc. It seems so far to me to be almost a complete restore. So provided you have a reasonably fast data connection it will be pretty quick (less than an hour over 3G) and requires hardly any prompting, perhaps even only a couple of clicks.
Why can't windowz be like this!

PS. everybody save yourself some trouble and file off those massive prongs on the microUSB connector! It still not exactly going to slip out even without the prongs, I have no idea what they were thinking when they put them on, guess it must just be in the standard.
Last edited by impatient; 2010-03-24 at 17:56.
 

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Haus3r is offline Haus3r
2010-03-25 , 12:05
Posts: 311 | Thanked: 180 times | Joined on Dec 2009 @ London
#1214
How are you guys holding up? Anyone received their phone back yet?
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zimon is offline zimon
2010-03-25 , 12:26
Posts: 1,341 | Thanked: 708 times | Joined on Feb 2010
#1215
Originally Posted by chrisp7 View Post
I got mine back but have a problem with the stylus just started yesterday - something has got dislodged inside the stylus canal from the tip of the stylus, and now I cant put the stylus back in the phone. I dont want to send the damn thing back just because of this issue grr!
You need an endoscope to see what is inside.
Pressured air with very thin nozle might get it out, if you could insinuate the nozle past the particle. Also magnet and shaking could get it out if it is metal (iron). If it is soft, "drilling" with wire might help.

Drilling small hole to the end of the canal, and then pressured air through that with thin tight nozle, most likely would get it out, but you may not want to do that and finding the end ...you would need to see some drawing where it is.
 
serenebl is offline serenebl
2010-03-25 , 19:58
Posts: 4 | Thanked: 0 times | Joined on Mar 2010 @ Bleiswijk, The Netherlands
#1216
Originally Posted by Texrat View Post
It sounds like this repair center is unaware of recent communications from corporate. Go back to them and inform them that Nokia Corporate has agreed to fix these under warranty at no cost to owners. Read the last few pages of this thread for examples that you can cite.

Be persistent!
They are not feeling responsible. I did go back to them and i mailed to nokia care in belgium and also in england but they never mailed me back. Nice people by nokia. What else can i do?
Joop
 
luckylefty is offline luckylefty
2010-03-25 , 20:37
Posts: 49 | Thanked: 10 times | Joined on Mar 2010 @ Tn
#1217
PS. everybody save yourself some trouble and file off those massive prongs on the microUSB connector! It still not exactly going to slip out even without the prongs, I have no idea what they were thinking when they put them on, guess it must just be in the standard.[/QUOTE]

Yes my usb port broke and filling those prong on the usb connector sound like a great idea, since the usb port was stuck on the charger when I looked at it. I had a filling this might be a problem, since there is no tabs to push in order to release these prong from the connector. The funny thing is that I didn't realize how much I use my device. I bought my N900 last month and didn't realized that every since I had it neglected my laptop. turn it on the other day and had to do updates (so fun) . Guess I can read the forum on how the new upcoming update is.
 
gabby131 is offline gabby131
2010-03-27 , 19:23
Posts: 1,729 | Thanked: 388 times | Joined on Jan 2010 @ Canada
#1218
so filing is a good idea here, got mine for 2 months,

i was not aware of this issue for the first week. during that week, iwas plugging the n900 to my laptop almost 3 times a day! (i am very excited...until now) and charge it once every 20 hours!!

so before i filed mine, there was almost over 30 plug and un-plug cycles occurred! then, i read about the usb port issue. Whew!
 
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Texrat is offline Texrat
2010-03-27 , 19:30
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#1219
Originally Posted by serenebl View Post
They are not feeling responsible. I did go back to them and i mailed to nokia care in belgium and also in england but they never mailed me back. Nice people by nokia. What else can i do?
Joop
Since Nokia corporate has agreed to cover this, any resistance is liable to be local... so at this point getting resolution when you face resistance is a matter of peristance and escalation.
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gabby131 is offline gabby131
2010-03-27 , 19:39
Posts: 1,729 | Thanked: 388 times | Joined on Jan 2010 @ Canada
#1220
Originally Posted by serenebl View Post
They are not feeling responsible. I did go back to them and i mailed to nokia care in belgium and also in england but they never mailed me back. Nice people by nokia. What else can i do?
Joop
you can show them this thread or the reports about this issue, that Nokia is considering this under warranty to them.

i recently reported this issue to the nokia care at my location, at first, they said that this fault is due to poor device handling, and not be seen under warranty.

when i e-mail them back, with the proof that Nokia Corporate has seen and will take this in warranty, they replied that i just need to call them and make sure that my device has no physical or liquid damage then send it to them for repair.

i also believe that i told them that i have no issues, i even put the e-mail subject to an inquiry, not repair or something,
 

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bad design, broken, charging, failure, hardware, loose, microusb, microusb port, n900, nokia, part, port, repair, return, surface mount, usb, usb port, warranty

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