More news from me:

Called Nokia yesterday and asked to speak to the same supervisor again.

Turns out Nokia's CERT department claimed to have spoken to me and closed my support case. Had a go at the supervisor and he told me he'd call me back later that day and tell me exactly when CERT were going to call me.

Never got a call...

Rang Nokia this morning and asked to speak to the same supervisor again and was told he'd call me back...no call back.

So I gave up on Nokia support and was about to write my letter to Nokia's head office in the UK, when I decided to first try and just call them.

Shocked...someone actually answered the phone without me being put on hold, and it was an English lady actually in the UK rather than a Canadian call centre.

So I briefly explained my situation and asked who I could speak to and she said she would put me through to the repairs line, and I said I think I've already spoken to them enough, is there anyone else I can speak to.

So she put me through to Nokia's complaints department and after a few minutes, the lady I spoke to had organised UPS to collect my N900 tomorrow and she'd inform me personally on Thursday what the outcome is.

I did have to mention that I know I have the right to see absolute evidence and proof that the fault is due to user damage, but that my main issue is the condition in which I received my N900 back.

Should have just done this in the first place, after 2 weeks of going round in circles I'm finally getting somewhere.

This is great news for you and everyone.

Anyone still getting push back, keep pointing those arguing with you to these examples!

I have read all the contents of this issue.. No one has a solution for this.....Dont tell me that after spending close to 650 dollars, i will loose this phone in 3 months.....if this is the case, i will NEVER purchase a NOKIA....Im gonna open this up and try to soilder the usb back. will give you updates.

If you have actually read the entire contents then you know the problem is being addressed. Not completely consistently, but persistence will pay off.

And I would advise against any soldering.

Soldering would be abuse in anybodies book. That would and should void any warranty.

I seriously can't bring myself to read this many pages... I just keep praying every day I plug and unplug my phone that it doesn't break on me... because I'm still not sure what the "status" is of this.

Yes, I'm still frustrated by lack of solid info too... : /

I've been thinking about this for a while and had not brought it up. Perhaps Texrat can place a post on the first page with modalities and contacts to follow with how to get this resolved expeditiously, perhaps by area. We can collect contacts to facilitate resolution.

There's got to be a way to streamline this process so the pain doesn't "start over from scratch" for each person.

Good idea (it would have to be another mod though at this point)... with the caveat that few people seem to be starting at the front...

I agree about the starting at the front part, but at least questions could be referred there as an info repository. I see the "need" for this increasing with time if you know what I mean.