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2015-11-29
, 21:08
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Posts: 6,447 |
Thanked: 20,981 times |
Joined on Sep 2012
@ UK
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#132
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Originally Posted by wpwrak
It may also be that PayPal's idea of a "successful transaction" may be different from yours or mine. The PayPal's answers I read that people posted here generally lacked any specifics and, it saddens me to say, so did the people's questions. It is quite possible that as far as PayPal is concerned, transaction X was successful even if the intended recipient has never received the money. You need to ask very specifically and insist on a very specific answer.
PayPal has responded numerous times when asked by our supporters about specific transactions that these transactions were not affected by the reserve.
Unfortunately I cannot assist as my last payment to Neo900 was before the affected period.
__________________
Русский военный корабль, иди нахуй!
Русский военный корабль, иди нахуй!
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2015-11-29
, 21:25
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Posts: 1,293 |
Thanked: 4,319 times |
Joined on Oct 2014
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#133
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The behavior is quite normal. All aquierers have a similar risk evaluation.
They will either
1) Require up-front deposit
2) hold back transaction payments (to the shop) for a given period
3) both of the above
Even if shop closes. The withheld amount will be withheld for a given time.
This is because fraud might be reported for a long time after initial transaction.
Its simply to cover their own asses.
PP, Amazon, Apple and others are their own aquirers, simply because no card aquirer will agree on the risk of their 'one click' solutions.
They will either
1) Require up-front deposit
2) hold back transaction payments (to the shop) for a given period
3) both of the above
Even if shop closes. The withheld amount will be withheld for a given time.
This is because fraud might be reported for a long time after initial transaction.
Its simply to cover their own asses.
PP, Amazon, Apple and others are their own aquirers, simply because no card aquirer will agree on the risk of their 'one click' solutions.
__________________
You can still support my work by donation - click here
You can still support my work by donation - click here
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2015-12-04
, 13:17
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Posts: 7 |
Thanked: 41 times |
Joined on Feb 2015
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#134
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Hello guys.
I sent the recommended letter to PayPal's support, they kinda ignored it (I just received a suggestion to leave feedback about their support - guess what I wrote there). So I called them directly by phone.
After ~10 minutes of investigating, the lady on the other end of the wire told me that PayPal is aware of the problem with "pre-sale vs. crowdfunding" and is working with Neo900 UG to resolve it. And since this problem has nothing to do with my account in particular, they can't tell me much more than that.
It would be cool if @jOERG or @wpwrak could either confirm or dispel this.
I sent the recommended letter to PayPal's support, they kinda ignored it (I just received a suggestion to leave feedback about their support - guess what I wrote there). So I called them directly by phone.
After ~10 minutes of investigating, the lady on the other end of the wire told me that PayPal is aware of the problem with "pre-sale vs. crowdfunding" and is working with Neo900 UG to resolve it. And since this problem has nothing to do with my account in particular, they can't tell me much more than that.
It would be cool if @jOERG or @wpwrak could either confirm or dispel this.
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2015-12-04
, 15:18
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Posts: 79 |
Thanked: 719 times |
Joined on May 2014
@ Buenos Aires, Argentina
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#135
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Originally Posted by ScumCoder
Thanks a lot ! The good old phone still seem to be the most effective way to get at least somewhat meaningful reactions.
So I called them directly by phone.
It would be cool if @jOERG or @wpwrak could either confirm or dispel this.
If PayPal sent a reply or any other communication to Joerg directly, we may not find out about that until he's back from vacations to check his mail.
- Werner
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2015-12-07
, 10:30
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Posts: 1 |
Thanked: 9 times |
Joined on Dec 2013
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#136
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Dear ****,
My name is Bien from PayPal Customer Support.
Thank you for contacting us about the payments you sent to Neo900 UG. In my desire to assist you, I wanted to call you on your phone number (****) however I have received your inquiry at 4:27 AM and it’s still outside professional calling hours. Nevertheless, it's my pleasure assisting you through this email.
I have reviewed your PayPal account and I can confirm that the payments you sent to Neo900 UG on Jan 18, 2015 and May 23, 2015 were already released few months ago. Therefore, if they are experiencing PayPal Reserve now, it will surely not include old transactions such as yours. With your transaction being older than 6 months, I can assure you that they have received the money already, and there's a possibility that they may have already used or spent the money within that 6 months.
Kindly advise your merchant to contact PayPal so that we can help them out with their confusions about which transactions were being held or reserved.
Please let me know if you need further clarification about your PayPal account. Rest assured that I will do my very best to give you immediate answers. Thank you for choosing PayPal. We value your business.
Sincerely,
Bien
PayPal
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2015-12-07
, 13:07
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Posts: 79 |
Thanked: 719 times |
Joined on May 2014
@ Buenos Aires, Argentina
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#137
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Originally Posted by nadrimajstor
This is interesting. Whether such a six months period would apply was one of our questions to PayPal. If this is the case, it would solve most of the problem.
With your transaction being older than 6 months, I can assure you [...]
Unfortunately, we will have to wait for Joerg's return from vacation (in two weeks) before we can see if anything has changed on the PayPal account of Neo900 UG.
But this is encouraging news, and the most explicit statement we have obtained on that issue so far. Thanks a lot !
- Werner
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2015-12-17
, 19:59
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Posts: 562 |
Thanked: 1,732 times |
Joined on Jan 2010
@ NYC
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#138
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I'm just learning about this and it infuriating. I really don't like using paypal, but sadly it the easiest and cheapest way for me sometime.
Perhaps this is incentive to set up a bitcoin account to by pass this mess. Of course not everyone has or uses bitcoin, but I'm sure there are service that will pass the transaction from CC to bitcoin for a tiny fee and no holding onto money.
One Neo900.org get the bit coin you can transfer it to a bank account or something too protect it's value or leave some in bitcoin and see if it grows. It's on the up tick right now.
ex:
https://www.coinjar.com
http://coinsfer.com
http://cointelegraph.com/news/114326...ound-the-world
I don't know how I will be paying now sadly.
x
Perhaps this is incentive to set up a bitcoin account to by pass this mess. Of course not everyone has or uses bitcoin, but I'm sure there are service that will pass the transaction from CC to bitcoin for a tiny fee and no holding onto money.
One Neo900.org get the bit coin you can transfer it to a bank account or something too protect it's value or leave some in bitcoin and see if it grows. It's on the up tick right now.
ex:
https://www.coinjar.com
http://coinsfer.com
http://cointelegraph.com/news/114326...ound-the-world
I don't know how I will be paying now sadly.
x
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2015-12-17
, 20:19
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Posts: 79 |
Thanked: 719 times |
Joined on May 2014
@ Buenos Aires, Argentina
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#139
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Originally Posted by xman
TransferWise should be an option.
I don't know how I will be paying now sadly.
Bitcoins are tricky. A few people have offered to evaluate the services and to set this up for us, but nothing every came out of it. So this still sits on the "to do" list.
- Werner
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2015-12-21
, 02:43
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Posts: 79 |
Thanked: 719 times |
Joined on May 2014
@ Buenos Aires, Argentina
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#140
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A quick progress update on the PayPal situation: Joerg safely returned from vacaion tonight and began to worm his way through the mail that has piled up. He says he'll need a couple of days before he's really back, but he already found a communication from his lawyer with a letter from PayPal, answering the mail he sent before the vacations.
In their reply, PayPal seem to confirm the 180 days interpretation, i.e., that funds will be released from the reserve 180 days after arriving.
I write "seem" because they have not acted on it yet, i.e., the PayPal account still looks the same as before, with a reserve of 37 kEUR instead of only the roughly 10 kEUR we have received through PayPal in the last six months.
To be continued ...
- Werner
In their reply, PayPal seem to confirm the 180 days interpretation, i.e., that funds will be released from the reserve 180 days after arriving.
I write "seem" because they have not acted on it yet, i.e., the PayPal account still looks the same as before, with a reserve of 37 kEUR instead of only the roughly 10 kEUR we have received through PayPal in the last six months.
To be continued ...
- Werner
The reserve, is not tied to specific transactions. But held as a deposit in case.....
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