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Poll: Have you had charging or USB problems with your N900
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Have you had charging or USB problems with your N900

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woodyear99 is offline woodyear99
2010-05-25 , 18:20
Posts: 318 | Thanked: 49 times | Joined on Nov 2009
#1481
Originally Posted by Texrat View Post
I realize this thread has gotten long and difficult to search, but part of the reason is having to repeat information.

In a nutshell, you need to be persistent. Nokia corporate has agreed to repair/replace devices suffering usb failures. Some service centers are resisting for whatever reasons, and your recourse is to push back hard and often. Point out that numerous people have had their devices replaced under warranty.

Perhaps we could get a sticky with info regarding the warranty process and challenges?
 
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Texrat is offline Texrat
2010-05-25 , 18:24
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#1482
Originally Posted by woodyear99 View Post
Perhaps we could get a sticky with info regarding the warranty process and challenges?
I don't moderate in this subforum, but if someone with time wants to create a new thread for that purpose I will certainly help get it stickied. Or maybe a moderator in this subforum could add the content to the first post here.

Also, I still plan to do a post mortem on this issue on my blog. I only held off when incidents started rising again and I wanted to see how that played out. I hope to get to the article soon.
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etuoyo is offline etuoyo
2010-05-25 , 18:33
Posts: 1,179 | Thanked: 770 times | Joined on Nov 2009
#1483
Originally Posted by Icee View Post
I guess your charger is broken then. Have seen a lot of new Nokia chargers that been broken even from new.
Na that's not the problem. I use three different chargers and they all stopped working at the same time. So must be a problem with the device. Unless I experienced one of the biggest coincidences ever.
 
Icee is offline Icee
2010-05-25 , 18:58
Posts: 24 | Thanked: 18 times | Joined on Nov 2009 @ Finland Vasa
#1484
Originally Posted by Texrat View Post
Be persistent, and pay for nothing. Escalate your issue and point out that they are wrong about the abuse and that Nokia has agreed to replace affected devices.
Was there today. Now they used some kind of microscope and pointed out that something was broken because that I have dropped it. I said so what, look what you have done to the screws (they are destroyed), wouldn't be surprised if it's you that have broken does to.
Well gave up and bought an external charger today. Hopefully I find a micro-USB connector someday so can I fix it by my self (the legs are broken on the original after I got it back from service).
 
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phreck is offline phreck
2010-05-26 , 03:01
Posts: 176 | Thanked: 38 times | Joined on Nov 2009 @ USA
#1485
Mine broke today. Hurray.
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Boosha is offline Boosha
2010-05-26 , 06:03
Posts: 13 | Thanked: 1 time | Joined on Mar 2010
#1486
well guys the same has happened to mine. i also believe the same is happening to my n97 mini.

i rang vodafone up and told them under no circumstances would i take a repaired phone. after a day on the phone to them i got a replacement but i did have to wait a week and a half as it was out of stock.

i am left with the old n900 and its broken self. what should i do with it? vodafone didnt want it back!!
 
wmc90 is offline wmc90
2010-05-26 , 07:57
Posts: 20 | Thanked: 10 times | Joined on Jan 2010 @ Australia
#1487
Originally Posted by Boosha View Post
well guys the same has happened to mine. i also believe the same is happening to my n97 mini.

i rang vodafone up and told them under no circumstances would i take a repaired phone. after a day on the phone to them i got a replacement but i did have to wait a week and a half as it was out of stock.

i am left with the old n900 and its broken self. what should i do with it? vodafone didnt want it back!!
Experimental repair!
Or ebay :P
 
Boosha is offline Boosha
2010-05-26 , 12:08
Posts: 13 | Thanked: 1 time | Joined on Mar 2010
#1488
its still under nokia warranty.....how can i get them to fix it ?
 
LowDogg is offline LowDogg
2010-05-26 , 13:36
Posts: 5 | Thanked: 0 times | Joined on Apr 2010 @ Hamina
#1489
Send to repairing service: 04-29-10
Repairing service send to nokia service: 05-17-10
And today got it back 05-26-10

New phone / imei but old zagg shield... happy happy :=

Just modified both usb and charger.
 
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christexaport is offline christexaport
2010-05-26 , 16:02
Posts: 1,589 | Thanked: 720 times | Joined on Aug 2009 @ Arlington (DFW), Texas
#1490
I have a terrible dilemma. My niece Nylah was born yesterday, and I have lots of video and photos of her on my mass memory. My battery has died, and my USB port is dead. It had been finnicky for awhile, but I could usually get it to charge with a little trickery, but not anymore.

So now I have to send my device for repair without being able to back up my eMMC. I have no way of saving any of my data, and Nokia could simply replace my device, costing me to lose years of audio and video I don't have backed up anywhere, as well as my contacts.

Any ideas? I'm not an experienced solderer, but I'm desperate in DFW if anyone is willing to help. I'm now without a PC, phone, or music. I'm...NAKED!
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Tags
bad design, broken, charging, failure, hardware, loose, microusb, microusb port, n900, nokia, part, port, repair, return, surface mount, usb, usb port, warranty

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