Originally Posted by jaark

Isn't that in direct contravention of the sale of goods act - specifically in respect to a contrtact 'cooling off' period?

Originally Posted by nirave

Actually its not.

CarphoneWarehoue have not offered returns for quite some time & Phones4u in August stopped offering them (7th August to be precise). If the handset is fault they are willing to exchange in the first 28days. If it was a contravention of the SGA, then surely network stores would be offering a returns piece of mind period (note: they dont!)

Originally Posted by noobmonkey

By any chance where you a salesman?

Distance selling act - Law.... Carphonewarehouse = Bending the law as much as possible (Not allowed to hide any of the below items in small print to force the customer to agree otherwise now )

Getting your money back

Under the distance selling regulations, you are quite within your rights to change your mind at any time within the first seven days, return the goods and get a full refund. This means without financial penalty of any kind – such as a cancellation charge or a ‘restocking’ fee. The supplier must also refund any delivery charges paid by you, and any other costs related to the contract. Refunds must be made within 30 days from cancellation, whether or not the goods have been sent back. Any related credit agreements will also cease to exist.

You may be required to pay to return the goods, but you must have been informed of this as part of the pre-contractual information. if the goods are faulty, then under Sale of Goods, the supplier will always bear the cost of returning them.

Returning the goods

Unless you are required to return the goods, and you were informed of this, your only obligations are to make the goods available for collection and to take reasonable care of them while they are in your possession. This is called a duty of care. Where the supplier has made provision to collect the goods, this duty of care expires after 21 days, but where you have agreed to return the goods, your duty of care continues until you do this and could be for as long as 6 months.

Packaging

Under a distance selling contract, a supplier cannot make refunds subject to the goods being returned unopened in their original packaging. One of the principles of the distance selling regulations is to give you a chance to examine the goods at home, not having had a chance to do so in the shop. It would be impossible for you to do this without opening the packaging and trying the product out. Having said this, you will still be under a duty to take reasonable care of the goods while in your possession, and may be subject to certain instructions such as not to wear shoes outdoors, or remove hygiene seals. But you can never be penalised simply because you did not return the goods in their original packaging.

Originally Posted by nirave

Manager actually.

DSR applies when you take a contract out over the phone/internet. DSR does not apply if you buy in a store. Hence none of that post is applicable.

Originally Posted by noobmonkey

Ahhh never bought from in the store - only ever online
If people buy in store then i understand the policy of no returns - you've seen and played with the product

Originally Posted by ddwwf1

ayone think we should push the "what can you offer me to stop me cancelling" option

EDIT and if so what should we ask for

Originally Posted by original

I totally agree with you, I think we should all decide something and ask for it =)

Originally Posted by mchu6am4

Anyone know when Nokia UK is getting more stock?

Originally Posted by mchu6am4

Anyone know when Nokia UK is getting more stock?